Sherry is amazing! The moment she answered the phone she was responsive. Helpful and really helped…read moreus get into a unit quickly. 20 years of experience and she loves what she does. You can go rent from the other people and it's just not the same. She's amazing and the space is clean and super tech savvy.

Office staff was very helpful and friendly! Clean and secure facility in a safe area.read more

Very friendly, clean and easy to access. They have a great cart you can use at any time.read more

From the owner: West Henly Storage in Johnson City, TX, provides convenient and secure storage solutions from…read moreclimate controlled and drive-up, to parking for vehicles, boats, and RVs. Choose from enclosed, covered, or uncovered parking options in our fully-fenced and well-lit property. Take advantage of our unique 12-month rate guarantee with flexible month-to-month lease terms, 24/7 access, and the convenience of online account management and payments. Also available: Office suites ready for immediate move-in, or build-to-suit. Lease with confidence at West Henly Storage--call today to reserve your space!

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

They deserve the highest rating possible! Came to this…read moreLockTite location after doing a search for small climate controlled unit. I could not be happier with the unit and the facilities. But most impressive is the customer service by Dee and the other women in the office. They took care of everything I needed to get set up with a unit and lock so I was able to move some things in right away. Next day my trailer tire blew out setting us back several hours moving out. And it was pouring rain. Was a bit of a crisis because new owner's had their moving trucks at the house ready to unload and we weren't close to being out yet. The gals at Locktite set me up with a lightweight enclosed trailer free of charge. It truly saved the day.

Our unit was broken into and electronics, furniture, and boxes of belongings were stolen. Our…read moreoriginal lock which was a combination lock was cut, removed and then replaced with a keyed lock that was able to be purchased at the front office. When the staff went through the building on their regular checks, a lock was on the unit so a sticker signifying all was good was placed on the lock. All was far from good. I spoke with one of the assistants the day of and explained the situation to her. She was polite and said she'd tell her manager. A few days later, I spoke with the manager and asked her to review video footage. She said she would and would be in touch within a couple of day. It has been two weeks, and I'm still waiting for that call. When speaking with the manager, I asked about the keypads that used to be on the buildings so access was limited. She told me that she believed they were there in the past but didn't know what happened to them because she'd only been there a couple of months. We were also told that nothing like this had been reported anywhere else. It is hard to believe out of the many, many units there ours was the only one that was hit. I highly recommend that if you'd like to keep your belongings, find a place with better security and sense of accountability.

This place is a total bait and switch stay away. They have their website discount price. After the…read more4 month pre paid portion is over they will double your monthly rate and tell you it was a promotion for the first 4 months then is subject to change with 30 day notice. Funny that was never mentioned and is not listed anywhere on my online docs that I signed. STAY AWAY 0 STARS

Amazing customer service Fast and reliable service…read more Ready to move in and have extra space at home

Since I drove out to Extra Space on Saturday only to learn the office was being handled remotely…read moreand no one was answering the number posted, I have had two of the nicest people from Extra Space call me and assist me with my needs. They, like many, are having staffing issues, and they went out of their way to assist. That customer service goes a long way.

Great experience! Seamless transaction from reserving a unit to exiting. Friendly staff & always…read morewilling to assist. The best part is the temperature controlled units, which is a lifesaver during the summer!! Very clean & safe location too!