Linh was incredibly friendly! I really appreciate all her help today. Thanks so much!read more

I believe this place is under new management now but regardless, it has been only positive…read moreexperiences now! The women who work here are always super kind and helpful. It makes shipping anything so convenient and easy. I am especially thankful for their going above and beyond to help this mom out. I needed to get a package out but my baby had fallen asleep in the car and as other parents know, you do all you can to let them sleep! But i couldn't leave him in the car obviously so I had no way of going inside. I was parked right outside the store and called to explain the situation. Without hesitation, the young woman came right out to get my package. Seriously so kind and made my day--it really means a lot to this young mom to have people help with kindness and not disdain. And the sweet angel is still sleeping as I type this!

DO NOT RECOMMEND: If you run a business and use your trailer on for your business and expect to be…read moreable to access it on a daily basis then do not use this place. On August 10th, which fell on a Thursday, I received an email notification regarding a revised merger agreement that included additional storage space. The correspondence outlined modifications to access hours and other pertinent details. Subsequently, I promptly initiated contact, either on that day or the following, to ensure uninterrupted access to my trailer. This was imperative due to the nature of my business, where I rely on daily access to the trailer for operations. Unfortunately, I was preoccupied with family visiting on the subsequent Friday, preventing me from verifying the implemented changes. Nevertheless, during my initial inquiry, I was assured that the necessary adjustments had been made, granting me 24-hour access to my trailer. However, my expectations were not met when, on Monday the 14th, at 7:20 am, I arrived at the storage facility only to encounter a denial code message. This unforeseen circumstance led to a loss of precisely $410 in business revenue as I was compelled to cancel appointments with my clients. In the aftermath of this incident, I endeavored to address the issue by reaching out via email on three separate occasions over the subsequent weeks. Regrettably, these attempts yielded minimal response and a lack of accountability on the part of Extra Space/Life Storage. Consequently, for several weeks, I faced an inability to access the facility's gate, forcing me to resort to parking my trailer in my driveway. This posed dual concerns: firstly, my business assets were left vulnerable to theft or vandalism without the protection of the storage facility's security, and secondly, I risked potential violations of our Homeowners Association (HOA) regulations for storing the trailer in my driveway. After approximately three weeks of enduring this predicament without any updates, I personally visited the storage location. During this visit, I conversed with a staff member who was kind enough to provide me with a temporary access code. I also apprised her of the ongoing situation, and she assured me that she would communicate my concerns to the relevant parties. Regrettably, as of 6:30 am this morning, September 20th, I find myself once again locked out of the gate, despite two attempts to contact the emergency assistance lines, which yielded no success. I was informed that I would need to wait until the office opens at 9:30 am to receive any assistance. This recurring issue has led to a further loss of revenue, estimated at $400, and has had an adverse impact on my business's reputation, as it now faces the perception of unreliability.

great service! we appreciate Adrianna for all the help and support. The facility is clean and well…read moreorganized

Moving is stressful and expensive. Any company that makes it easier gets five stars in my book…read more However, Bailey's Moving Company gets 10 stars! Placed a quote request on Yelp and was bombarded with responses. A lot of the companies requested more information; some didn't respond. Spoke to one guy who said he would send a quote and never did. Richard Bailey gets 10 stars for price, communication; recognizing the sense of urgency and the crew he hired to complete my move. He actually texted me right away; then we spoke briefly. Based on the conversation he gave me a verbal quote and booked my move for the next afternoon. His crew showed up on time. We're very professional; had great personalities and got me moved in two and a half hours. Nothing was broken either. Assembled my washer and dryer too. One of the crew members even gave me decorative advice as I moved from a 2300 sq. ft. house to a 1300 sq. ft. apartment and my couch didn't initially look right where I thought it should be! Fabulous company. Absolutely recommend them.

These guys were great! They did an outstanding job, were professional, and friendly. I will…read moredefinitely use them again in the future.

After I sent a request for a quote, I received a response very quickly, and Mr Salas was very…read moreinformative in helping me figure out how much time and money to budget for my move, immediately taking away some of the stress in the moving process. The movers they sent, Durrell and Franklin, arrived promptly, devised a plan, and got to work right away. They were incredibly friendly, careful, and effective. They moved more stuff than I expected and in less time as well. Extremely satisfied with their service, not a single complaint. Highly recommend

I mistakenly ordered a fridge the wrong side during COVID, and after getting stuck with a fridge…read moretoo large outside my home. Blue Beaver came to the rescue to help me return my fridge, pick up, and install the new one while many other businesses couldn't during the pandemic. They were super courteous and helpful, and I would recommend them again.

I had a total home move and relocation on May 9th. Josh and Eric were amazing. Very professional,…read moreknowledgeable and patient with our situation. They were true powerhouses and gave priceless advice which helped us all get things done timely. I have referred them to associates already. All in attendance were thoroughly impressed with their skills and abilities. Thanks so much. T. White, Austin, TX. 5

So far so good. They came gave me a fair estimate and put my mind at ease about this out of state…read moremove. Hopefully the rest of it will go as well.

Horrible customer service. Been waiting weeks for the district manager to return our phone call…read more The manager writes positive reviews on Facebook and here trying to make it seem as if this place has good service. Beware of this place and spend your money elsewhere

Terrible customer service!!!! So, beware that they advertise first month free and don't honor…read moretheir advertising. My husband rented from them this past weekend--website advertises "first month free" and there are signs outside the facility that say "first month free". What does that mean? THE FIRST MONTH SHOULD BE FREE. He was told this when he rented, but when he got there they said "too bad, we don't have any of those units available, we will give you half off the second month." Since he was in a bind, he rented. Then called customer service and they again did not honor their advertising. Seriously. Watch out for deceptive advertising and a huge lack of customer service.

Donral and Rich were very quick and did a great job. Highly recommend them and the company as a…read morewhole.

Brandon, Richard and Marty were amazing! There is a reason why this company has a great rating…read more I spent hours researching moving outfits and even used 2 different companies for various stages of my move up to today. I was not incentivized for this review at all. Paid with my own money and found them through Yelp. Why should you just stop researching moving companies and book with them? Here's why: 1. They do what they say and they are professional movers. -Clear quote in writing. They don't chase low rates. You do pay for what you get. Also: -No extra surprise fees -They moved me out of 2 storage units, drove my items to my new home, unloaded that load, then helped me unload and unpack my 16foot pod. 2. Their management is very responsive and clear with pricing and quotes verbally and in writing. Discount if you use zelle or venmo otherwise you pay CC fee of 3%. 3. This crew arrived on the dot, moved my things with care and were SUPER quick working. They unloaded my 2 units and into their truck so fast. Once in my 2 story home they asked where things needed to go. None of this needing to move things after the move. They laid down a protective mat for the dollys and high traffic. They took the extra time to help me place my heavy furniture and took apart and put back together beds after going up and down my stairs. They were super careful not to hit my walls, corners or doors and doorways. I'd 1000% pay the money and hire them again. I've moved 6 times at this point and by far this has been the most pleasant, professional, efficient and enjoyable! While we waited for the pod to arrive (pod was running late) Brandon proactively asked if he could help me unpack my kitchen boxes. He went above and beyond. They worked cleanly putting trash away, boxes broken down and put in a nice pile. Thanks Moving Kings and my crew today! You are wonderful!

Needed a quick, semi low cost, accessible storage space. Climate controlled as well. We landed here…read moreafter much research. Kim was the associate that helped us at the location! What a real GEM! She was new but that did not stop her or made an excuse for anything she could not help with. She went totally above and beyond in assisting us to have a good space, a great discount and getting the perfect spot! Glad we decided on SecureSpace! Please consider them when looking for storage in South Austin!

I wish I had read the Yelp reviews before renting space here. After four months my rent went from…read more$71 to $228 per month. No reason was given. So annoying. I'm moving everything to CubeSmart this weekend.