Service desk person was very nice and looked up a certain bulb I was looking for and found it, and…read moreordered it and the bulb was there in a few days. Great service I think.

I enjoy the selection and quality O'Reilly's gives to its customers. I had a good overall…read moreexperience with management, which made my visit. Certain employees need improvement in customer service.

I was having an issue with my truck where my hard tonneau cover was slowly misaligning, so I…read morebrought it into Yankee Customs to get it looked at and repaired. At first, I had my son bring the truck in to look at the cap, where, after inspecting it, they recommended I schedule a follow-up appointment to get it repaired. I later brought the truck back myself for that appointment, and after no more than eight minutes of looking at it- I was told the cover was completely unrepairable and considered "trash." Despite this, the shop was not even willing to take it off my hands, and I had to drive the truck home with the cap on it, broken. After the frustrations of my time being wasted just to be told the cover was trash, I prepared to throw it out. My son, however, refused to believe that it was truly broken, and recommended I try bringing it to another truck cap shop instead. I ended up visiting Cap World in Salem, New Hampshire; and their staff evaluated the truck right away, finding that only issue (literally, only one), was a cracked hinge. They recommended I order a new one from Leer and install it myself. Less than 20 minutes after the part had delivered, I had replaced the hinge myself, and the cap worked perfectly. I should also note I am not a mechanic or engineer, this was as simple as a task could get. Based on my experience with Yankee, one of two things happened: Their staff were either incompetent, or they simply did not want to do the repair. If it was the latter, I wish they'd been honest from the start instead of sending me on an extra hour of driving for an appointment that was completely useless. I'd recommend others save themselves the trouble, and visit another shop instead.

I have bought three covers for my trucks from Yankee Custom. Just bought one yesterday. Had a 4pm…read moreappointment and arrived at 3:50pm. They brought my truck right in and installed the cover quickly. I was in and out inside of thirty minutes. Pricing was upfront and easy to understand. Shop is clean and the people are nice, professional, experienced and knowledgeable. I am a happy customer.

Angel provided excellent customer service and has a great personality! He helped me find what I…read moreneeded very quickly!

Need help with my car muffler glad I went there it's went very well got my parts and clamps all doneread more

brought my vehicle for tints. I requested 35% tint. They finished the job, however, comparing the…read morework to my friend's car, (he has the same model, same 35% tint), his shade was slightly darker than mines. He showed me his receipt, from Boomers audio, in NH and confirmed the % tint. However, my receipt from carisma showed no such details apart from the services provided. I went back to carisma to inquire about my tint % and below is are the details from the response(s) I received from the owner: 1. They provided me with 40% tint. When i requested 35% 2. When i asked about why 40%, i was told that my factory windows are by default tinted by 5% so they use 40% for a final tint of 35% 3. After the fact that my tints were not the percentage i requested, ( confirmed with my dealership the windows were NOT tinted 5%), the owner stated that for me to get the darkness what i ORIGINALLY wanted, he would have to charge me the SAME price for the work as well as an additional charge for removal of the wrong tint that they installed!!! A month had not passed, but carisma conveniently states on the receipt , which does not detail the product provided, that refunds on services is contingent on owner approval. So it was obvious that i could not go that route of demanding a refund . It would have been a nice gesture to at least meet me halfway with a reduced cost for the service, considering that their explanation of their tints was given to me after the issue was brought up. I am instead using the money to have the tints service done the right way with honesty and integrity through boomers audio in merrimack, NH. They even offered a reduced quote of services when they heard my story. Hopefully this review can be used as a tool for service improvement for carisma and to ensure that any customer will not have to have the feeling that i had upon purchasing a car service or product. Nakwesi

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.

The employees were very helpful and accommodating. The were also very knowledgeable about the parts…read moreand different options that would work for me. Thank you O'Reilly in Tewksbury..

My Subaru crosstrek was not starting regardless of new AAA battery. Jess at O'Reilly installed a…read morenew Superstart 3 year warranty battery. Did a test to make sure it was fully charged Excellent and professional service

I have an older model Toyota 4 Runner and my auto start died suddenly…read more I went to MTS after getting a referral from a friend who used them. The owner was very nice and professional. He was willing to work on the old broken automatic starter but for the price of the new unit and to have a warranty on it I just had them install a new one. It took exactly as long as they said it would and it works great. They are definitely a good value and seem to use only high quality parts. When I buy a new vehicle I will definitely use them again for aftermarket upgrades.

A few years ago, I had my own car tinted and had rain guards installed at this shop, and I was…read morereally happy with the results. The service was quick, well-done, and the products have lasted without any issues. More recently, my boyfriend, who lives in Peabody, got a new Honda CRV and wanted the same work done. Since I'm local to Chelmsford, I recommended this shop to him, knowing from my own experience that the work was great. Even though it was a long drive for him, I assured him it would be worth it. When we picked up the car, the guy who installed the rain guards mentioned it was his first time doing them and hoped they would stay on. I was a little taken aback by that, but I figured everyone has to start somewhere. A week later, my boyfriend went through a car wash, and the rain guard immediately fell off. We called the shop, and after about a week, he made the drive back for a replacement. When he got there, they opened the box and realized they had gotten th him the wrong part. Honestly, I felt that they should've double-checked the part before he drove all that way. After a few more weeks, the correct part was finally installed, but just three weeks later, it fell off again. At this point, we're extremely frustrated with the repeated issues--three times in total. We've wasted time, gas, and money, and the whole experience has been disappointing. I won't be returning or recommending this shop to anyone. If you're looking for reliable rain guards, I suggest looking elsewhere.

My review to Zaks auto:…read more I brought my vehicle to this shop for an oil change, brake fluid flush, and other maintenance before a Porsche Club of America (PCA) track event. They also performed their complimentary PCA tech inspection, which is advertised as a thorough inspection. I specifically asked that all vehicle fluids be inspected before the event. During the track day, my car suffered a power steering failure that left me stranded. I had to call my regular mechanic to the track to repair the car so I could get it home, resulting in a significant repair bill and a lost track day. They offered no support or reparations. When I first contacted the shop, their response was simply, "You brought the vehicle to a track. We aren't liable." It was only after multiple phone calls that they acknowledged the power steering fluid had appeared discolored while the car was in their shop all day, but they never communicated that to me. I understand that track cars can fail. My issue isn't the failure--it's the lack of communication. I specifically asked for the fluids to be inspected, and the shop later admitted they noticed discolored power steering fluid but chose not to mention it. Had they done so, I would have serviced the system before the event. I've included photos of the power steering fluid taken after the failure and during the repair. Based on my experience, I cannot recommend this shop if you're relying on them to prepare your car for a track event.

This is a business that will tell you they need a couple hours of diagnosing but then schedule you…read morefor a one hour time frame. Not only that, but if you tell them you can bring your car by Monday morning, they'll schedule you for opening on Monday, not tell you they did so, then when you show up at 9, they'll tell you they can't squeeze you in and you'll have to reschedule. I made my appointment face to face in person and was never told my appointment was at 8am. never once. and the man who made that appointment sat and watched while the other desk attendant tried to tell me I was told what time my appointment was at. so instead of taking accountability for their actions they'd rather blame a potential customer coming in for a diagnosis on MULTIPLE THINGS. These guys either hate money or truly do not care about the customer. be warned. They might care about regular customers, but the average person who's never been here, STAY AWAY.

Elias is the best mechanic around! It's so hard to find an honest mechanic…read more He will try to save you money rather than rip you off!! I would never go anywhere else for service.

I've always had a good experience having my cars serviced here. Elias is very friendly and has…read morealways been honest about any issues I've had. He's the best!