Needed some serious repair for my 2010 Saab 9-3. So very happy I found these guys. Great work,…read moreparts in stock, reasonable price. I will be back.

The owner Eric is a great dude. Does awesome solid work and has honest prices. I would recommend…read morethis place to anyone in the area that needs auto repairs. I got my running boards installed on my truck here. Eric did a great job.

Great, fast, friendly, and extremely fair pricing. I would not hesitate to bring my car back.read more

Travel from out of town, screw in the tire and its dead flat. Limped into this place and the fixed…read moreme right up quickly- tire was plugged/repaired and i was on the road.

Woke up this morning to find out that my oxygen sensor failed. It was so old that I unfortunately…read morecouldn't get the sensor to break from the exhaust. Called Dynamic Auto works and thought it was going to be a shot in the dark to get my truck repaired on the same day.....I was wrong. Geoff took my truck right in and not only fixed it but also had his son drive me home and pick me up when the truck was ready. Unbelievable customer service and extremely reasonable prices. Highly recommend that you go for your next automobile services. Thanks to Geoff and the Dynamics Auto Works crew!!

Great service and they will even provide a loaner vehicle!!! Much better service than taking my car…read moreto the dealership.

I have been taking my 2019 Mercedes GLC there for my annual service for the past 4 years, and I…read morehave no complaints. I find them to be very honest and trustworthy, and as a woman, I never felt like I am being ripped off. The Mercedes dealership will never see me again.

Finally found a great mechanic. Sadly my car was beyond repair (Mini Cooper), but they were honest…read moreand helpful. Told me the error codes, explained the process of elimination for how they figured out what was wrong. I will be coming back here 10/10 Follow up m; I did come back and the owner Jeff helped fix my dodge tailgate. So helpful and reliable.

Would not even give me a ballpark estimate for a brake replacement job over the phone. No other…read moreautomotive business behaves like this place.

Very upfront and honest, gave me the not-so-good news and let me decide how to proceed without…read morepressure. Joe was able to get my car in shop in two days which is good given the demand for good mechanics these days.

I've been a customer of Acura of Avon in Canton, CT for approximately 20 years, and until recently,…read moreI would have spoken very highly of the dealership and its service department. Today, May 22, I experienced a temporary infotainment/Bluetooth issue with my 2021 Acura TLX and called the dealership to inquire about the suggested course of action. I was informed that the diagnostic fee alone would be $235. To be clear, the representative I spoke with, John, was very professional, courteous, and understanding throughout the conversation. My frustration is not with the employee -- it's with the direction the dealership appears to be taking. Over the years, what kept me loyal to Acura of Avon was the feeling that customers and long-term relationships mattered. The dealership always seemed fair, reasonable, and customer-oriented. Unfortunately, this experience felt very different. Charging nearly $250 simply to evaluate a problem -- before any repairs are even discussed -- feels excessive, especially for long-time customers who have supported the dealership for decades. Quite honestly, it left me disappointed and questioning whether I want to continue servicing my vehicle there in the future. I'm sharing this feedback because I genuinely appreciated the dealership for many years and hope management understands how these kinds of policies affect customer loyalty and trust.

I have been buying my cars from AOA for 25 years. The sales staff has always been very helpful. The…read morelast car I wanted they didn't have in stock so they did a swap with a dealer in MA. I drove away with my new car the next day. Service department has always done their best to service my car working around my schedule. And it's returned to me washed and vacuumed! IF your looking for an Acura, this IS the dealership you should be dealing with!!

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

Do not bother calling this dealership. Took three calls to get a call back. Called to get price…read moreto replace clutch. Simple - Standard Repair. They would not give a price without seeing the vehicle, and charging a diagnostic fee. Rather frustrating since car needs to be towed because the clutch is blown. This business practice just makes it difficult for consumers to find the best price. It would be great if everyone would boycott Auto Shops that won't give quotes for specifically requested service. Mitchell group will never sell me or my family a car or provide service. I will warn anyone who asks me, and send them to another shop.