I dealt with David. Was very professional, knowledgeable and prompt with responses to any question…read moreI had. Would definitely reccomend and will continue doing business with.

After submitting my phone number requesting a call through Dave Ramsey's "Endorsed Local Providers…read more(ELP)" I received my call back in less than 10 minutes. Lifetime Insurance Services found a policy for me with better coverage and cut my premiums in half! I'm finally free from the evil empire of State Farm. Give them a call and see if they can save you some $$$. One more note, you have to meet very high standards to become a Dave Ramsey ELP so I feel very confident that I can trust Lifetime Insurance Services.

I have been a customer of Mike for a very long time, and now I am dealing with Chris, both are very…read moreprofessional, and a pleasure to work with!

Mike Spinale's team made me feel like they really cared about my needs and getting me through best…read morecoverage in the price range I was looking for! He beat AAA in the quotation process for the same or better coverage!

Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

The insurance agent always work with you to get the best price. Been with them 15yrs. Never had a…read moreproblem that wasn't taken care of.

I spoke with Danielle and she was really easy to talk to, nice, and patient. She helped me get car…read moreand mortgage insurance at a better rate.

Do not use this office for your insurance. The staff are incompetent, lazy and untrustworthy. If…read moreyou exclude yourself from Michigan PIP, this office will screw it up for you guaranteed! This office is full of excuses and lies. Beware and go elsewhere.

Dave Purvis and his staff are very thorough in developing insurance plans that are in your best…read moreinterests. They are kind, and really do care. They are always accessible whenever you need them. They give me peace of mind.

Dave and his whole office are extremely helpful. They managed to get me a discount of $300 a month…read moreoff my auto insurance. Love them!

If you are in a bind and need a quick trip to the DMV./SOS these cats will do you right. I needed…read moreinsurance for two weeks. Just to ship. And they came through with a decent price of $236. Last minute option and worth it.

My Agent Latifa Hanna is good agent for LA. Insurance. She a wonderful person who goes way beyond…read more for her clients . She busy but cause of her skill she has she is fast never a long wait. She caring with great work ethic to get what you need. They offer all kinds of Insurance from auto to house ,ect.. I go to her cause it's worth the drive and the time. The place is clean and she is very organized and helpful for all you Insurance needs for whatever it may be. Thank you Latifa Hanna From M karpinen

Talitha has been my insurance agent for all my rental properties in Michigan. She is not only a…read morepleasure to speak and work with and a great agent. She is hard working, responsive and well informed. She seems to genuinely care about her clients. A few years back, after a wind storm, a tree branch from my property broke and fell into the neighbors fence and shed. She made the claim process easy and stress free. I highly recommend her and will continue to use her as my agent in the future!