Boy, did I luck out! I needed a jump for my car's battery, but it turned out there were several issues that I didn't realize were there. I caught Quinton of Jerry's Roadside Services at the end of his shift, and he was able to MacGuyver his way into fixing several of them that he didn't have to do. My AAA membership is worth it just bc of this one call. Thanks, Q! read more

Not leave customers stranded on the freeway for 8 hours when you pay for premier service and have been a longtime loyal AAA customer. Horrible service over the phone and rude while dealing with a potentially dangerous situation. Really should be zero stars read more

Towed the wrong vehicle. Customer resolution hung up on me. I was a premium member as well. Lost over $500 and no comp. DISAPPOINTING read more

fence been stranded in an unlit area for hours... resilution team member had to be put on the request because he was told there were NO tow available for the entire night that he had to produce his own funding then wait Two to three weeks for a refund.. wtf are we paying for when there's no support when needed the most/ cold/ dark.. how much liability are they actually going to absorb in an unfortunate event due to their lack of promise to be there when you need them????I see lawsuits coming out of this very easily.... mad as hell in Knoxville!!!! read more

My father inlaw has has AAA forever and rarely has used it. I called because I locked the keys in his van and the call was rerouted because AAA wasn't available at the moment...those fools wanted me to pay 200 dollars and then be reimbursed...I told them they were out if their mind!!! Seriously, if you pay for a service with AAA you shouldn't have to pay out of pocket!!! read more

Worst customer service on the planet. Totally useless people on the phone. Never sent a tow truck to get me out of the mud. If I could leave a 0 star review I would. AVOID AT ALL COSTS! read more

I called for a tow, get response over the phone. Was told it would be about an hour, after waiting 30 minutes over the arrival time I called back to find out it would be another 30-45 minutes. If I'm paying for a service through AAA, they should provide the same. There tow company's are totally horrible on response time. IT SURE TAKES THE EMERGENCY out of there road side service!!! read more

Had an accident in an intersection, in, was Told the wait time would be hours Told them on multiple phone calls that the vehicle was in a dangerous situation in the intersection that could cause other accidents or damage the vehicle further, I was told that we were a priority, they were sending a tow truck as soon as they could, the tow truck still took 2 and a 1/2 hours with a vehicle sitting in the middle of an intersection read more

I just wanted to take a moment to tell you about AAA Insurance and an Agent Mr. Melvin C Jackson. I and my son were coming to Knoxville, TN. Very new here and bought a car for my son. We went to AAA office to buy auto insurance for his used car, met Melvin Jackson, who gave us a very excellent service and very competitive rates. Melvin goes out of his way to answer any questions we might have and always replies to emails very promptly as well as email me the copy of the policy not only car insurance but also rental insurance, too . Melvin is courteous and a true professional. Thank you very much AAA and Agent Melvin. Highly recommend. read more

We've been members of AAA for over 20 years. Today my daughter and infant grandchild needed help with a roadside emergency. It took three hours for AAA for show up. There is no way I could ever recommend this service. read more

This morning I needed help to jump-start my car because the battery was dead. So I reached for my AAA card to get some help. I called the first 800 number and waited close to fifteen minutes. No answer. I then called the West Knoxville number and had the same experience. I am thankful that I was home. I am a twenty-seven year member and I feel as if I have thrown my money down the drain. What if I had been hung up on a cliff or slid down a hill? In the absence of ON-STAR or a program like that, a person could simply rot by the side of the road. Thanks a heap, AAA of East Tennessee. You suck. read more