The location for us was convenient but that's about it. When we moved out they owed us just over half a months rent in a refund. We gave plenty of notice upon moving out and spoke to the agent at the office and she said they would issue a refund for the balance of the month. After multiple calls and stopping by trying to get my money the manager/owner is still MIA. I have been told the owner has to issue refunds and this person doesn't exist as far as I can tell. No call backs for a year. I stopped by there multiple times and the so called manager is always gone. M-F morning noon or night no manager. If you rent from them I suggest moving out closer to your move in date or just assume you won't get a refund. read more

When I first got my unit in May 2021 online I had questions and couldn't get ahold of anyone. I was desperate because storage units were scarce and so I rented anyway. I was being charged $250/mth for a 20X10 unit. In 10 months my rate went up to $261/mth. And again in 6 months to $315/mth without any notice! I was charged $315/mth for 4 months before I noticed (autopay). So I started calling other storage facilities in the area and found a 20X15 unit for $213/mth. When I talked to AAA about moving out, she acknowledged that the rates were too high for the area and had expressed this to the owner. So I decided to move to the larger/cheaper unit which cost me $900 for the move. I was expecting a partial refund for my last month at AAA and had to call numerous times to get it. When I finally got a hold of them, they informed me the unit I just moved out of was reduced to $175/mth! WTH? I feel they owe me some back rent and the cost of a move for this horrible mismanagement. read more

Getting the unit was smooth and easy. However, when it came time to move out of our unit we had issues. The week we moved out I couldn't get ahold of anyone in the office. We moved out on the 29th of December. I was hoping to talk to someone before we were charged for the next month. I finally received a call back on the 4th of Jan, after we had been charged. Terri in the office had been out sick but left me a voicemail saying she would take care of it. When I received the refund, the amount was off. We were charged for the days that she was out of the office, even though we had attempted to contact them multiple times. I was told that records showed I hadn't moved out until the 5th of Jan. When I called to resolve the issue no one would call me back. Ever. Emails between us were unprofessional and never resolved any issue. I finally accepted what I was given and moved on. I will not be returning. read more