I had my teeth cleaned today ... and while Tracey did a very courteous and professional job, I was overall very disappointed with my experience and will not be returning.
Why? Because I'm uncomfortable with the cleanliness factor in their waiting room and in the office complex in which they're located.
First the office building. The doors and windows were very dirty. The hallway walls are badly stained, and the ceiling tiles showed significant evidence of a leaking roof.
In the dental office's waiting room itself, the furnishings can only be described as "thrift shop." Very unprofessional. There are two area rugs on the floor, both very badly worn and very dirty. Today the tile floor looked as if it hadn't been swept in several days. And the windows were hazy with dirt. They looked as if they hadn't been cleaned in months.
We arrived about 10 minutes before our 9 a.m. appt. and, while staff was visible (and audible) in the office, we were not allowed into the waiting room until exactly 9 a.m. (our appt. time!). It was another 15-20 minutes before we were called for our appt.
Lastly, one member of their admin staff was dressed very inappropriately for a dental office, wearing dirty "barn" boots, jeans, and an old t-shirt.
Overall the office presented a very unprofessional and disappointing appearance. And such an appearance does not instill confidence relative to how well and how often the clinic's actual working areas are maintained. read more
