The customer service that we received was fine. The snacks from the concessions were passable. The…read morescary movie that we watched titled "the monkey" was entertaining, but the seats of the theater were very uncomfortable, old, raggedy and did not recline whatsoever. Not to mention the theater reeked of an offensive odor that members of my party suspected mold be the source of. I love going to the movies. But if I ever had to make a pitstop in Barstow again, I would never, ever visit this theater again. I love to support local businesses, especially small businesses when at home or abroad. But if I'm being honest, the entire movie going experience at "New Barstow station Cinema" is subpar and waaay too low budget for my standards.

So me and my family came to watch Mortal Kombat 2. And the only bad thing I can say is the contrast…read moreand the brightness of the movie was crap. And the chairs were comfortable just wished they would recline.

Went to watch final destination, big screen and the prices on snacks and food were good priced…read more large coke is worth it very big. only flaw is i wish screen was more brighter, some scenes are a bit harder to see but super nice.

Wow this review turned into quite a novel…read more.. This place is awesome, it's like a time capsule from times long past! If you have never been to a Drive-in it's just like the movies... Where can you find a double feature movie for $12. The movie was current also, we watched the trolls movie and it had been released to theaters the day before! The Drive-in looks pretty rough in the day and almost abandoned from the street. But around 6:30pm the place comes alive! We stay at Shady Lane RV park down the street a couple times a year when we pass through Barstow. We wanted to go but were always to tired to go after being on the road all day. My wife and daughter have never been to a Drive-In so it was a memorable occasion. And to boot we brought our RV. The man at the gate was very polite and helpful to guide me into the grounds, it's a little tight with a 40' RV. It was also evident that not all had made it through the gates safely from the damage to the booth at the gate. He asked if we had ever been there and if we had somewhere to stay tonight. We told him we were staying down the street. He then offered free overnight parking for guests that watch a movie, wow how cool is that?! We are definitely going to take him up on that next time. I doubt they have any hookups but it's way better than a loud and bright Walmart parking lot. We were pleasantly surprised the movie was $12 per adult $5 for kids & $6 for the largest bag of popcorn. If we had one of these back home it probably would be $20 a person and another $20 for popcorn. The people behind the concession stand were super friendly. All the food was reasonably priced. The man behind the counter also offered to let us stay on the grounds. I am very grateful that this place is still open to bring my family to. After covid and Netflix I see movie theaters closing left and right. It would be a shame to see this place close so please visit and show your support. Heck movies for the whole family are cheaper than the campground we are staying at...

We came here to watch, "The Odyssey" in IMAX. It was a good experience. The auditorium was clean…read moreand seats were comfortable. Sound system was awesome. We bought tickets through Fandango which was an easy process. I even had a hot dog from the concession stand. I would return if there is a movie in IMAX format I want to see.

Best in the high desert! I enjoy watching movies at Cinema West whether it's a midweek movie with…read moremy family or solo.

I had a blast watching Spider-Man a brand new day and the staff is helpful and friendly and had a…read moregreat time overall!

ScreenX was so cool!!…read more We've been here 3 times in the last year and I'm really disappointed in the food, the pretzel bites were terrible. It seems the popcorn and packaged candy are the only things worth getting. The seats were really worn with tears around the buttons, luckily we got ones that weren't too bad. The worst part was the person on their phone through most of the movie. I am not confrontational but I was debating on saying something to them. The phone was bright enough it lit up the row of seats behind them so I'm not sure how staff wouldn't notice when they dropped orders off.

The workers are always helpful when I am with those who are differently abled. They escort us to…read moreour seats while carrying our items for us. Some theater rooms do not have updated theater seats if they did they would get 5 star rating.

It's expensive so I'd suggest eating out and then going to the movie but the seats are so…read morecomfortable and the place is clean

Seating was available and sound was wonderful. Easy to pay for tickets! Convenient location!read more

NO MORE $5 TUESDAYS!!…read more So sad to see our Tuesday night weekly visit is no more. It was already a bummer with the last ownership changed and the prices of food and drinks increased, but now to see that there is no more special on Tuesdays and the tickets are a whopping $15.50 for a very outdated theater is so disappointing. There is no one in Big bear midweek so this was a great deal for locals, sad to say we'll he finding another Tuesday activity.

We visited this theater last night to see Practical Magic 2. Wow, this is a REALLY nice theater!…read morePlenty of parking available off to the side of the theater. It was definitely busy! They have ticket kiosks but they weren't in operation, so we proceeded inside to buy our tickets. The staff is super friendly and helpful as well. We were able to get our tickets, my friend bought some candy and we each got a free water cup--which is a decent size and comes with a lid and straw. Amazing. The bathrooms were also really well kept. The theater was gorgeous and the reclining leather seats were the best I've seen! Definitely roomier, even with nicely padded arm rests. Cup holders were a good size too. The screen was huge as we were in their premium theater, and the sound system was crystal clear! Another amazing observation was the previews were only 10 minutes long, as opposed to other theaters that even post in their app the movie starts 25-30 minutes after the posted start times due to all the previews. I wish we had a Harkins closer to us, but I may have to venture out this way more often to enjoy a movie here!

This was my first time going to this theater. It was a great experience. The young gentleman that…read morewas helping us with our food was great and definitely knew how to pour the popcorn. I mean, instead of filling up the bag of popcorn all the way to the top and just serving it. He actually filled it up half way, added butter and then continued to fill the bag to the top. Once the bag was full, he added a bit more butter. PERFECT and GREATLY APPRECIATED!!! As for combos, they did have a special of having a Movie Combo for $25 (2 large drinks, a large popcorn, and candy). This deal is by far better than any other combo in different movie theaters. The Nachos are not just added to the box but the chips are organized to max capacity to the box. They also come with 2 small cheese containers. I opted for this since the Pretzel, you need to purchase cheese separately.

Smith's Ranch Drive In brought back so many memories! We were visiting Joshua Tree and found this…read morelittle gem. Everyone there was amazing and we had a wonderful evening under the stars.

First time here it's a nice vibe! Staff very friendly! Will definitely come again!!!!read more

I have consistently had terrible customer-service experiences at this theater since 2016, and today…read morewas no different. The manager, the bald man wearing a gray dress shirt, was unhelpful, dismissive, and unnecessarily rude. My daughter is a child, yet he initially charged her as an adult. When I asked him to correct the ticket to a child's admission, he acted confused, questioned me, and then asked her age with an unnecessary attitude. Obviously, I would not have requested a child's ticket if she were not a child. He also made a sarcastic remark about the amount of butter on my daughter's popcorn, even though it was not excessive and frankly, that should not have been an issue. When I asked for a cardboard holder, he handed it to me without even opening it or offering any assistance. He appeared miserable and acted as though helping customers was an inconvenience. Management should be setting the standard for professionalism and hospitality, not making customers feel uncomfortable or unwelcome. Going to the movies is supposed to be an enjoyable experience, especially for families. With customer service like this, there is very little reason to return. I've been saying this for years please get a better manager who's mental health is wealth. As for the manager please go heal as a grown man.

I was very very disappointed. This place is so rundown. The only good thing I can say is that the…read moreseats were comfortable. I will not return.