I came here for an oil change, and within a week my oil life had already dropped to 10%, which…read moreimmediately raised concern. I went back and asked them to check it, assuming something must have been done incorrectly. That's when they casually told me I have an oil leak? and then admitted they "forgot" to mention it during my original visit?? Forgetting to tell a customer their car has an oil leak after servicing it is not a small oversight. That's critical information that directly affects the safety and longevity of the vehicle. Had I been informed at the time of service, I could have addressed it immediately instead of driving around unknowingly and risking serious engine damage. What made the situation worse was their attitude. They rushed me out, were dismissive, and spoke in a condescending tone instead of taking accountability. There was no apology, no effort to explain, and no attempt to help, just "take it to a shop, we can't help you." Extremely unprofessional, careless, and disappointing customer service. I would not trust them with my vehicle again.

@ Valvoline C. Business Customer Service! Are you serious? Inconvenience? You don't even address…read morethe fraudulent practice of using an inferior product and trying to pass it off as your Brand. Remember, I have pictures so if you want receipts I have them posted. Your lack of accountability for your business and the practice of your employees is the direct cause for the ratings you receive and will be the ultimate reason for this location failing. I look forward to seeing the location under new ownership, but until then I caution all potential customers to think twice about patronizing this establishment. @Lynn, my VIN and. any other information is in your system. Review the picture of the receipt and you can derive everything necessary, I will not go back and forth with you regarding this issue. This location is perpetrating deception and by asking for additional details of me is another form of deception. Own the issue and fix it.

DONT GO HERE!! I put 5 stars so it would post my review. But I will tell you this. If Nick is the…read moreone you get. Ask for someone else. You will have to hear all about how he hates having to do this or do that to certain vehicles, we sat here for over 30 minutes and less than half of it he sat over there helping the other guy who was doing just fine and said so his self. And Jay ended up doing it as well because Nick couldn't stop complaining about how hard it would be wilth the plastic pannel.

what a scam. I came by with a 50% coupon and got the full synthetic. they only took 20 percent…read moreoff my total. when I asked, they said, alot of people have said that. then they couldn't get my air filter off and put straight water in my radiator. the water boiled off above the antifreeze and caused my car to overheat. my mechanic charged me 250 dollars to fix it. shady bunch of crooks. don't bring you vehicle here. let God and Karma deal with these swindlers. how do they get away with this mess?

Katie took care of everything from the last visit! I appreciate everything that was done to rectify…read morethe situation. Everyone has been great. Today I went in again and everything was fantastic! It was good to see that Addison will now be taking over as manager and she is handling everything extremely well!

I received excellent service this morning at Valvoline. I was way overdue for an oil change and…read moredecided to come here before work on a Thursday. They open at 7:30am so it worked perfectly with my schedule. There was one gentleman there that greeted me almost immediately even though I was there right before opening. I pulled right in and he started the oil change. It took less than 10 minutes and he was very polite. I declined the air filter because I don't have a lot of expendable income right now. He gave me no trouble. He scanned a coupon for me and it wasn't too expensive even though I know I was way overdue. You stay in your car for the oil changes now, due to covid, and I'm grateful for that. I will continue to get oil changes done here and at the other HP locations. It's always quick and painless, and now I can drive my car with confidence.

Very high ceiling, but the floor is your typical garage that thinks the old school method of being…read moreshort with people is the way. Work is pretty solid, they need to be more communicative over the phone with details about timing and availability. Like I said, when they're on, they're on! But depends on the mood or who's working. As for value, higher than other shops. But they do have perks like unlimited alignment

Very nice staff. Grateful that they were able to take me right away. They said one hour…read moreapproximately and were spot on. The only regret and reason for one less star, was that I called previously and asked the price of an oil change and was told 58 or 68 with tire rotation. When I got there they said rotation wasn't included. The other thing was that the tech started peeling off the old oil change sticker left it half hanging and then put their new one below it. Never had that happen before. I'll go back though because their price is better.

I went to another local car care location for a State Inspection. Was told there was no wait - and…read moreafter 30 minutes - no one even looked at my car. Told them I'm done and went down the road to Quality Care. They took me in right away. Told me the time it would take and it ended up taking less time than they initially told me. The staff was efficient and friendly. Didn't have my credit card, so they took cash and were pleasant about it. Thank you for the prompt and efficient service. Should have come here first.

This automotive service business has good and not-so-good issues. I started doing business with…read morethem in December 2011 after another Havoline Express I used for years closed down for a road expansion. Here's the good: This place is clean and my wife would certainly feel comfortable there. Most of the employees are polite and professional, especially those who ring you up when your work is done. Only once did they try to upsell me car services that I did not need (I was a mechanic earlier in my career). Depending on when you arrive, you can often be in and out in under 20 minutes. The wall between the waiting area and the work area is glass, allowing you to somewhat see some of the work being done to your vehicle. Here's the not so good: When my oil filter is replaced, it drips lots of oil onto a support under my engine. If the mechanic doesn't clean it off, it drips on the floor of my garage for the next couple of weeks. The Havoline Xpress I used before this one always cleaned the oil off and it was never a problem. The technicians here, regardless of how nice I ask, will not clean this area after removing the oil filter even though they assure me they will when I ask. I have a vehicle with rear wheel drive. From the waiting area I can see they do not check the lubricant level in the rear differential even though they say on their check sheet (the one they give you when you leave) that they did. They also make erroneous comments on the check sheet regarding your response to questions they ask you. Once I realized the mechanics here were not performing services they claim to, I contacted the general manager, Doug Langford in writing to ask about it. To his credit, Doug contacted me by e-mail, advising me that he and the owner were looking into my concerns. To his detriment, that was the only time I heard from him. When I returned a couple of months later, things seemed very differently for the better. As best I could tell, all service functions listed on the check list were performed including the oil that drips on my garage floor after an oil change. Sadly this is not the end of the story. When I returned two weeks ago, service was back to bad. The lubricant level on my rear differential was not checked, the support that catches (then leaks) the oil was not cleaned, and although no mechanic spoke to me while I was there, my check list stated that I had told a mechanic that all services (for other things not included in an oil change) had been done. The following day I sent the manager another message outlining my visit, but it's been a week and a half and he hasn't responded yet. I am sorry to walk away from this business because it is clean, most of the people there are nice, and it is conveniently located to me. But if they will falsify information, pick and choose the services they do underneath your vehicle, as well as fib about something as little as wiping some excess oil off, I can't trust them with my vehicles anymore. On top of that, I am afraid of other important lubricating services/functions they may be skipping underneath my truck. Checking the differential is much simpler than some of the other things they are supposed to do underneath my truck. Knowing they are skipping that makes me feel they are likely skipping other things. I don't plan to go back. Without trust, I cannot do business here.

Used to be great. Has gone downhill in recent years. Had had…read moretwo vehicles where they kept the custom valve caps. Had two vehicles with leaking tires (not seated or valve issue) after buying new. Had one vehicle after service that had 3 of the 5 lugs on 2 of the wheels completely loose and could have caused a serious accident or damage. Thankfully was found after hearing a grinding sound before any thing really bad happened. Additionally, they tried to upsell services and said things were bad when they weren't. Will not be back and will be advising others to avoid.

I love this place. I've been coming here for close to 40 years. It's like CHEERS; everybody knows…read moreyour name. I always get great service, fair prices, and honest answers. If they tell me that I need to have something done, it's because I need it. Not because they want to charge me. They gave my children's cars top notch service. I never had to worry about safety when they were driving. And personal service. My minor kids could take their cars by for work and Dale, Danny, and their crew knew that I'd come by and pay them later. When my mom and sister were driving through High Point and had car trouble, they called High Point Tire. They helped them get a rental car so that they could continue their trip to the beach, and had their car ready when they returned. Best people ever!

Came in for an inspection on my moms van get it fast and perfectly and great attitude nice to see…read moresuch great employees.

Extremely quick service on Sunday afternoon for a NC state vehicle inspection. Very impressed!!read more

Mike Hoke. Meineke…read morereplaced a badly rusted exhaust pipe on my 2012 Grand Cherokee 6-cylinder. The rust was so bad, it took an extra day for the replacement. The front desk technician kept me informed of the progress of the work and told me my Jeep would be secured indoors overnight. This center exceeded all my expectations, and I will return to it in the future.

Meineke switched from being able to book state inspections online to a first-come, first-served…read moresystem. When I spoke to Joe, he advised me to come early, and I did. There was no wait, and service was courteous as always. They value their customers here, and it shows. If you need work done on your car, keep this Meineke in mind.

I have been going to Merchant's for over 10 years and once again I am pleased with the service and…read moreworked performed. Having been acquired by Tire Kingdom, I became skeptical that I would continue to receive the friendly and fast service I had experienced in the past (the slimy Tire Kingdom commercials don't help). Earlier this week I made an appointment 5 days in advance with another, locally-owned, auto repair shop only to be disappointed. The other shop treated me as if I had dropped-in unannounced and wanted new tires the next day. I left and went to Merchant's. At Merchant's not only was I treated like a valuable customer, they were able to accommodate me without asking or appearing put-out. As a result they got my 1200.00 business! I have read other reviews that are negative and I am at a loss. I have never experienced the treatment described in those reviews. The only thing I can think of is I have done my research before I go, I know what I want, and I give them plenty of time to do their work - usually dropping off the car on Friday night and picking it up the next afternoon. I did have one unsettling experience when they were still on Parris Ave: while picking-up my car from a routine emissions inspection I was presented with a list of recommended service items totaling over a thousand dollars. I didn't take them up on this - I know what I need and when I need it and this felt a little like a scam. It may have been an honest attempt to drum-up business on things that were not 100% up to their designed abilities but, clearly did not require immediate attention.

I received excellent service on maintenance items done to my vehicle. I recommend them for service…read moreand basic repairs.

I was at this car wash yesterday 4-27-26 and a young man named Malik was very nice. Every time I…read morego he is always so friendly and always smiles. Keep up the good work.

I get their most expensive car wash and it usually leaves my car clean. Though I think it could be…read morea bit cheaper its nice to have a one-stop shop for cleaning my car.