I started going to the Chester Springs location soon after they opened and received great service…read morefor a few years and many visits with my and my kids' cars. Then, as it seems to be the norm with chain auto shops a new manager took over once the original manager got the place up and running. With the new manager now running the shop I got an inspection and oil change with no surprises. Fast service with an appointment and no upsells. But, when I went to leave my TPMS said my tires were at 50 psi instead of the recommended 32 psi. I was told maybe my sensors needed to be recalibrated, but I told them I just checked my tire pressure the night before and the TPMS agreed with the pump pressure setting of 32 psi. A tech came out with an old fashioned mechanical gauge and sure enough it showed 50 psi. All I got was an oops, I guess I need to send the digital gauge aback for repairs and they let some air out of my tires That was not good, but forgivable. But then apparently another manager took over and that's when things went bad. I made an online appointment for an inspection at 10 am noting that I'd wait. When I arrived I was told they were swamped with drop offs and might not be able to get to me before noon when they went to lunch, and even then if there were any issues they might not finish that day so I should get a ride home and they'd call when it was done. I asked why do they allow scheduling an appointment if drop offs get first priority. He said that's just how they do it. I left and got my car inspected at a different shop, and was in and out in about an hour. A few days later I got an email with a survey about my "service" and the first question was would I recommend them. I answered 'No' and before allowing me to enter a reason why I got kicked off the survey and the link went dead. I guess if the website doesn't allow people to give bad reviews, they'll never get a bad review.

I brought my car in for an inspection and they found my subframe had been damaged. They recommended…read morea great body shop and inspected my car again once it was fixed, on pretty short notice. They only charged me for the inspection sticker on the second visit, I didn't need to pay for the entire process again, which is really great

Very pleasant, efficient, and honest work. The manager was generous with a discount and informative…read moreabout my car.

The team was quick, professional, and fixed my problem (flat tire - patched). No problems since.read more

I recently got my inspection and brakes done at M&M and was extremely impressed with the whole…read moreprocess. They were able to do everything same day and very fast and the price was competitive. All the staff was knowledgeable and very friendly. I've brought all 4 of our vehicles back here since and they've proven their trustworthiness. We will only bring our vehicles here!

Tried this place many times . Don't go there . Last year I…read moreleft my car over holiday and they said they would deliver my car to my house but used 1/2 tank of gas and there was some child sunglasses in my car . Second they charged me a Kong's ransom for an alternator and a battery . 2 weeks latter the alternator dies they replace that one with a better one as the said and it died 9 months later did not replace but rebuild it ? Totally a bait and switch with junk parts . Every time I take any of my vehicles there they find a million things wrong and charge me a lot and my vehicles are newer with low mileage. Find a better place unless you want to spend money for no reason

I called requesting an appointment for a wheel alignment and was told to come in and they would do…read moreit right away. When I arrived they took my keys and told me to have a seat. 1 hour later I asked when they expected to be done and I was told that they had a big camper van on the rack but that would be off the rack soon. The excuses continued and they finally did the job after 4 hours. I do not recommend this place as they don't seem to have a grip on how to run a business. They were good at trying to upsell though. While I was there a man that was in for inspection that he needed to buy $60 wiper blades. When he pushed back they said that they could get some for $25 but they would have to wait until they were delivered.

Scheduled for an alignment, Louis was amazing, he had awesome communication, he was very…read moreprofessional and friendly, I had brought in cash because my card wasn't working and couldn't cover the last $5 and covered it for me. Definitely recommend working with Louis.

I have been bringing my vehicles here for a few years now. I called in late last week with some…read moregeneral questions regarding my upcoming inspection. I don't believe it was the regular person answering the phone that I have spoken to in the past. The person who answered the phone was very short and rude with me. I couldn't believe the way I was being spoken to from this location. I am debating not Returning after my inspection next month. Thank you

I made an appointment for an oil change and inspection on a two year old pickup truck. I dropped…read morethe car off the night before so between 8am and 6pm the next day they would have plenty of time to finish repairs. I spoke with someone twice on the phone throughout the next day and was assured both times that the car would be done by 6pm. I arrived at 5:45 and the car was still on a lift. Then I was told that they had not even started it until after 5pm, Apparently people who walk in take precedent over people who make appointments. They were very unapologetic just saying that was corporate policy. They just do not care about customer inconvenience.

I find this establishment to be very professional, transparent and Genuine, They so far have also…read morebeen very time efficient. Thank you.

If you're looking for the last honest mechanic in Pennsylvania Randy is the one. Can't tell you how…read moremany times he saved my old Chevy Impala from the scrap yard. Great mechanic. Good man. You can trust him he will never rip you off.

Everyone working here is very knowledgeable about all cars. I love the reasonable pricing as well.read more

I noticed my breaks were squeaking so after a google search, I decided to get an expert opinion on…read morethe situation. Greg took his time to look over my car and explain to me what caused the noise, my rear brakes were on their last leg. An estimate was given and he was able to service my car quickly. My more squeaky brakes! The price for the repairs were very reasonable and didn't break the my wallet. I appreciate being able to have my car serviced and not worrying about the cost

I have been a long time customer of Sawchucks. They have maintained an repaired numerous cars for…read moreme over the past 40+ years. No matter the problem they have the skills and knowledge to repair your vehicle. A copious parts supply channel let's your vehicle get the exact parts needed. Drop your vehicle off at the convenient drop box location with your instructions. Clear concise explanations of their findings give you an assurance of a complete repair. PA inspections, simple oil changes, routine maintenance are all easily accomplished for you at Sawchuck's!

Let me start by saying I do not like adding apps to my phone but I put this Yelp app on my phone…read morejust so I can post this review. The staff was nice. Unfortunately that can't make up for the dishonest act they tried to pull on me. I spent roughly $2,800 to get a new transmission put in my truck and while I had it in there I asked them to do my inspection. And they got back to me a couple days later and they didn't even start the transmission. They called me to tell me that my truck needed a bunch of work in order to pass inspection. They told me my brake system was essentially garbage. They said I needed a new calipers, rotors, brake pads all around the vehicle, and that I needed backing plates on the front. And they wanted to charge me $1,900 to do it. So I told them I would do it myself and bring it in later. Out of all of the things they told me I "needed", The real kicker is that you don't need backing plates to pass inspection. In other words, my truck could have been inspected and passed that day they called me and told me I needed to pay $1,900 in order for my truck to be good enough to pass inspection. I will attach pictures that show you my rotor thickness and my brake pad thickness. Again, these are things they told me I needed to replace. My rotors we're almost new. My front brake pads we're still above 8 mm. A my rear brake pads were just above 5 mm. Which is low. But still passing for inspection. I replaced them anyway. But I could have gone another couple months without replacing them if I wanted to. I realize this could be an isolated incident with one mechanic out of the many that work there. Like I said I've dealt with polite staff members. And they seem knowledgeable. Unfortunately this act was a bit too dishonest to overlook. And to be completely honest, it makes me question whether or not my transmission was done right. How do I know that my transmission was not a small cheap fix but they charged me for the most expensive fix possible? This is something I have to live with now. And it makes me pretty pissed off. Because of that I will not trust ever going there again. In this day and age were you have a bunch of do-it-yourselfers especially with YouTube video showing you how to do everything. The only thing keeping the mechanic industry alive is honesty. I will honestly say I would rather overpay for an honest mechanic then get work done by dishonest a cheap mechanic. But these guys were expensive AND dishonest. it's unfortunate because they do seem like nice people. Especially the lady at the counter. And I have spoken to other people who have had half-decent experiences with them. But in the past week, as I have shared my story with other people. I've also found out there's a lot more people that have had extremely disappointing interactions with them. Calling them, con artists and thieves. I hope this review help someone. My transmission seems to be working fine. And that's the main reason I went there. I will keep you posted if anything happens. The only good thing to come out of this is my transmission came with a 2-year 24000 mile warranty. So luckily if anything does go wrong, I can get it fixed for free in that time frame. But I promise you I am going to another ACDelco dealer and not sawchuk's when that happens. Thank you for reading this.