Aardvark Automotive did a fantastic job for us. Our DEF system on our RV had a failure while we were in the middle of a trip. We have a close friend from Amarillo who was able to recommend Aardvark to us. We bought the RV to them and they quickly diagnosed the problem and provided a reasonable quote. Once the parts arrived they were installed and the RV was road tested to make sure all systems were functioning properly. Aardvark was able to quickly identify the problem and got us back on the road as quickly as possible. I highly recommend them and would utilise their services again without any hesitation!!! read more

I wish I could give 10 stars! My situation was that I drove my 2007 BMW 335i turbo into a large puddle and sucked water into the engine during some flash flooding. It damaged the engine and intercooler beyond repair after they tried drying things out, putting in new spark plugs, etc. Rather than total my vehicle, I elected to get a new engine and intercooler. Both Donna and Dalton are TOP notch! The folks there are both friendly and knowledgable. They kept me informed all along the way and the work they did was perfect. I even got a 12mo/12K mile warranty on my new engine. She started right up and purrs like a kitten. I'm so pleased with this place I'll def bring her back any time I need work. Oh and I would like to add that I live 6.5 hours away in New Mexico. I was just visiting Amarillo. But I trust this place more than I trust any place where I actually live. read more

We stopped today on our cross country road trip with air conditioner problems in our car. Aardvark Automotive got us in and out in less than an hour, even though we were a walk-in with no appointment. Incredibly friendly, helpful people. Completely saved our trip from disaster. Can't recommend this business highly enough. read more

My wife borrowed my Mercedes ML 350 Bluetec for a long road trip. Despite getting a pre-trip vehicle check from our local dealer, she wound up with a check-engine light on as she arrived in Amarillo. A quick Yelp search showed a couple of highly rated shops in town, and she chose Aardvark. The shop provided an upfront cost estimate to provide a diagnosis of the possible problem (diesel particulate filter error) and several possible alternatives to getting it fixed. Once my wife decided to spend the night in Amarillo, the shop crew worked one of those possible solutions. It worked, which saved her $1,000's and time. The shop could easily have taken the easy route of recommending a filter change (which would have been expensive and required time to get parts). They further said that the repair wasn't going to cost any more than the quoted diagnostic charge! What a great shop! We'd be happy to recommend Aardvark Automotive to anyone needing vehicle repairs in Amarillo. read more

It brings me no pleasure to write a negative review, but my customer service experience at Aardvark Automotive was so exceptionally awful that I am compelled to warn others about them. Our son was home from school for winter break and we thought it would be a good idea to have his 2014 Chevy Cruze checked for any mechanical issues. In particular, the engine was making a peculiar whirling sound that varied depending on the speed. After reading various reviews for Amarillo automotive repair shops, we decided to call Aardvark Automotive. I called on Tuesday, December 27, and spoke with Jason. I told him I wanted a detailed diagnostic of the vehicle. Jason told me the fee would be $75 and the first available appointment was Friday, December 30. We dropped off the car on Thursday, December 29, at 5PM. Jason met us at the front counter and I reiterated my diagnostic request including identifying the source of the whirling sound. As an afterthought, I asked him to also change the oil. After not hearing from Aardvark Automotive all day on Friday, I called them at 5PM to get an update. Jason told me they hadn't gotten to our vehicle and that they'd need to keep it until Monday. This was disappointing to hear because we had made an appointment 3 days prior. It was also frustrating because he never bothered to call us with an update. Jason apologized and assured me they'd get to it on Monday. Monday morning rolls around and I get the following text from Jason, "The completed inspection of vehicle and oil service. Vehicle is in great shape. He did not make any further recommendations for service at this time. It is complete and ready for pick up at your convenience." There was no mention of the whirling sound that I specifically asked him to diagnose. I called Jason and asked him about the whirling sound and he said their mechanic hadn't detected anything. The sound is obvious when you drive the vehicle so I can only conclude they didn't bother to road test it. I asked Jason if it would be possible to have a mechanic take a drive with our son in order to identify the source of the whirling sound and he agreed. When we arrived at Aardvark Automotive after 1PM, we noticed our car was still elevated on a lift inside the garage. I asked the woman at the front counter if I could speak with Jason. She said he was out to lunch and wasn't there. I then asked the woman if there was anyone else I could talk with about the vehicle and she said, "I don't know. Everyone is out to lunch." She went back to the garage and returned with a mechanic. I asked the mechanic if he would be willing to take a drive with our son and that's when he asked, "Is this about the noise?" I said yes and he explained the noise was coming from the transmission. That was good to know, but when were they planning to share this information with us? What happened to the detailed diagnostic promised by Jason? Things got even worse when it was time to pay the final bill. The total came to $155.95. There was no mention of the $75 diagnostic fee as quoted by Jason. The amount was for the oil change only. So they had the car for more than a day and the only thing we got in return was an overpriced oil change service. The paperwork didn't mention anything about the transmission noise. The paperwork didn't even specify the type of synthetic oil used. But my harshest criticism of Aardvark Automotive is about the woman at the front counter. She was defensive and argumentative. She essentially said the misunderstanding about the detailed diagnostic was my fault. She's a terrible communicator and doesn't know the first thing about placating customer concerns. The fact that she's the public face of Aardvark Automotive says a lot about the management. Aardvark Automotive is an absolute disaster and should be a case study on how not to run a business. Jason's folksy manner is no substitute for good communication and good customer service. Aardvark Automotive should be avoided at all costs, unless you enjoy being misled and jerked around. read more

Horrible experience , and was recommended by a local reputable business owner. Had a certified bmw. Needing spark plugs replaced. After estimate being totally too high , told them to let me think about it , paid the diagnostic fee and it ran worse then when I brought it in, goggled how to replace spark plugs, long story short, the replaced plugs with Subaru ones. Never will go back shady business practices , making sure I bring it back . read more

I highly recommend this company for high quality, experience, timeliness and genuine kindness and concern for their customers. We too were on a cross country adventure heading to Utah when we broke down on the side of Hwy 287 about 9 miles outside of Amarillo. I found Aardvark on my Duck Duck Go App and the reviews were outstanding so we had our truck and RV towed there. We were back on the road again the next morning! Brandon and his crew would get 10 Stars if I could! Thanks for the goodie bag too! read more

Traveling from California to our new home in North Carolina and just outside of Amarillo my air conditioner stopped working. I saw the excellent reviews on Yelp and called Aardvark Automotive. The women who answered the phone was so nice, she said to come, she couldn't be sure they had the parts but to see what they could do. We were traveling with 3 cars, 3 dogs ,2 kids and a cat, and when we got there the women said we could bring the animals in where it was cool. We opted to sit under a tree and even the business next door came out to offer us water. Everyone was so nice. They started working on my car right away and was able to fix the problem in an hour and we were off again. I am so appreciative of the kindness and great service they gave us! Thanks Aardvark Automotive!! read more

About 2 months ago I found these guys when I was shopping around for some suspension work. My first service was such a good experience from getting a better price than the dealership and specialty shops to the work it's self. In fact they saved me $1,000 on something the dealership told me needed done that in fact was misdiagnosed and wasn't in need of repair. It's been so long since I have had a reliable mechanic that I decided to go through my entire vehicle and get everything it could possibly need done. We have done engine work, transmission, suspension you name it. Every time I took it here I have left feeling I saved money and didn't have to worry about getting the work double checked by another shop. I wish I had found Aardvark years ago! read more

I was barely 200 miles into a fairly lengthy road trip and I had a "malfunction" light pop up, and seconds later my car was pulling horribly to the right. I called my hometown independent dealer and they told me what was likely the problem. I asked them if they knew a good indy in Amarillo. They gave me Brandon's name and number at AArdvark. I called and told them I was likely an hour out which would put me in the shop a little after 4p. It was hot and the end of the day, but I pulled in, and they were in the car for a test drive and then on the rack within minutes. Of course, no parts in Amarillo, but they ordered the parts from Dallas, and drove me to a hotel across town. They called the next morning with news of the part, and had it installed by 10:30 am. For them to almost drop everything to get me on the road was amazing to me, and the fact that I was back on the road by noon was astonishing. Thanks to Brandon and all the crew! Can't recommend any higher than 5 stars. read more

This shop is the worst and most dishonest in Amarillo. S and S transmission took my van in there and Aardvark's placed a bunch of almonds in my airflow and diagnosed it with some algen in the tank which was a blatant lie . I got it fixed at a honest shop read more

We were passing through Amarillo and noticed a major oil leak problem on our Mercedes Sprinter. I googled "Mercedes repair" and this was the first one to pop up. We showed up without calling and they were able to take a look, diagnose the problem right away and do enough of a fix to get us back on the road and home again. Having vehicle problems is a major bummer, especially when you're traveling, so their excellent customer service helped make an otherwise crappy experience nice. We were offered drinks right away, a ride to a restaurant, and I thought it was kind of cute that they sent us on our way with a snack pack. They also said (even knowing we're not locals and their chance for repeat business from us is low because we live elsewhere) we're welcome to call if anything else comes up anytime and they'd help us out on the phone if they can. read more

My wife and I were on a road trip from Los Angeles to Detroit and were forced to stop in Amarillo due to a lack of power in our 1985 Jaguar XJ Vanden Plas. We were recommended to check out the mechanics at Aardvark Automotive. I can't believe how lucky we were! First of all, I have never met a more helpful and courteous bunch of mechanics and staff. Not only did they diagnose the problem quickly, but they also provided me with rides to my hotel and back during the process of fixing my car. Their prices were very reasonable as well. I would recommend this place without hesitation! read more

Amazing service, staff and facilities! We were just passing through Armadillo, TX and needed our first service on our new Sprinter van. They fit us in, did the service, kept us updated as it was happening and offered refreshments while we waited. Very friendly and professional. Highly recommend!! read more

It is the worst, they spoke to me in christian manner. Told me my charge was under 400. When they finished it was 900. Said the other guys did a terrible job. Said they did front end alignment. I called next day and told him he said shit, your cars all messed up. I called and called said could not get it in . It's been 5 months he said they did not warranty. Wanted to charge me additional 300 to look at his own work. I am a female, they think we are so foolish. I drive a Mercedes. Never again! read more

We recently bought a BMW for my son and all of a sudden we start having problem we took it to many mechanics and many mechanics cannot figure it out so we were out of options and we finally took it to aardvark which we should've took it in the first place they found the problem explained it to us and every day they kept us updated they did find other problems with the BMW which I'm glad they did little bit more money than I expected but it was well worth it. And customer service is awesome they greet you and always have a smile on their face thank you so much and I will be back with all my automotive needs read more

I had my daughter take my truck in TX for a leaking radiator, They diagnosed a crack in the radiator and said to change it out with hoses it would be $1700. I called me normal mechanic in CO and he said with OEM parts it would be $800. I had my daughter take the truck to another mechanic and they said it would be around $700 and Aardvark was ripping you off. They in fixed the radiator for 760.00 and not 1,700. Stay away from Aardvark!!!!! read more

Stopped into Amarillo for the night on our way to California when the air conditioning fan broke. Knowing we would be driving through the desert, we called to get the looked at quickly. They were able to help us to get it back in working order in a timely fashion, so we could get back in the road. They gave us a snack pack on our way out. Very nice people and an honest place. read more

My worst nightmare on a cross country trip is a breakdown. Just outside of Amarillo my Mercedes went into limp mode. With no Mercedes dealer in town, I was recommended to go to Aardvark. Within 5 minutes of getting the car off the tow truck, Brandon the owner had my car hooked up to the onboard computer. He diagnosed the problem as a defective turbocharger. He recommended: I rent a car to complete my trip to AZ. Before leaving, Kim gave me a estimate. Everyone treated us great. The repair was completed on time. The Aardvark team is great! I would definitely recommend them for any of your car repair needs. read more

Fast, friendly and professional. Beat Autoplex quote on my BMW repairs by more than half.

I'm so happy to have found this place. I was kept inform with the status of my car with detail text and videos and provided a number to call if I had more questions. It's rare to find a car shop that addresses the individual professional regardless of the gender. This is my go to place from now on. read more

Honest, quick service. We were driving from VA and passing through Amarillo on our way to CO when out maintenance light came on. Called this place and they said to come right over and they could check it quick for us. They fit us in right away, checked the light and oil and cleared it. Thank you!!! read more

Visiting my father who was ill and needed an oil change on my 1988 Mercedes station wagon. Brandon did an excellent job. This shop knew how to treat my car properly. There was an issue with over-heating. Brandon did a necessary flush of the radiator (my hubby had been meaning to get around to it) and now it is running like a dream. I will update this post, if anything changes; but I give this place two thumbs up! read more

Stopped by in the middle of a cross country road trip after my brake light went on. Aardvark was fantastic- they were fast, efficient, and just awesome. I would recommend them 100%!!! Thank you Aardvark! read more

The woman there has very poor customer service. We had an appointment at 8am and by 3pm she said the reason we could not get a diagnosis it's because they had no time to finish the process. Understandable but why the appointment in the first place. I needed the car after work and I wish we gave her more time. Poor listening skills, argumentative. I was on the phone listening how my friend was treated it was unbelievable. Her conclusion was we are not welcome here again because we asked why 150 dollars with no diagnosis. Will go to VW next time, they understand customer service and German technology. I was referred here because my friend brought his BMW She is right she will never see our face there again. If all of us were to work like this woman the world will be a bad place. I hope the owner of this business is a good person, kindly change the face of your company because you must have worked hard to be where you are. Good luck! read more

We went there because they are listed as a Mercedes approved "Benz Shop" and I thought being listed as such they could do warranty work, but they don't so we didn't have them fix our ongoing problem. But he was very knowledgeable about our issue and helpful! They even gave us the number and address of the dealer. read more

Couldn't have asked for better service. Travelling from Canada to LA through Texas and car started having issues. Showed up late in the day and Aardvark still fixed my car on the spot. Explained everything and were super nice. Not to mention they looked after my cat while we ate lunch and waited for the car to be fixed. Thank you so much! You made something that would have been a real inconvenience into a good experience. That's great service. read more

Brandon, Jessica and Gabnt were great during my visit. I was driving through and had a coolant leak. Jessica was amazing explaining what repairs were needed and even spoke to my insurance company to.get the overall price reduced. Brandon was overly helpful explaining everything and even drove me to my hotel while repairs were being completed. Honest and friendly these guys are worth a try. read more

We lost oil pressure just before the mile 129 rest stop heading east on I-40. AAA'd to Aardvark Automotive in Amarillo TX at AAA's recommendation. Arrived a few minutes before their closing time. Ultimately they did a couple of things the next day that got me some oil pressure but not enough to drive the car. The car (old and imported) was way outside their normal service comfort zone. But they were VERY helpful. They helped us find a hotel, get stuff out of our car, get to the airport and so on. On top of that, we arranged for a flat bed truck to bring our car home while we flew home. Aardvark dealt with the car pickup too. All in all Aardvark made what could have been a total cluster**** into something far easier to deal with. On top of that they were all nice too. Special thanks to the service manager and their young man who gave us a couple of rides. read more

A few weeks ago had Aardvark do a used car pre-purchase inspection. That was not a major repair but I was made to feel like their number one customer. Brandon, took time to explain the complete process and their findings. Gave me a printout of recommended repairs and cost - extremely professional. Having him take time and treating me like a family member is exemplary customer service. Aardvark is now MY shop. I trust them to fix issues at a fair price. Did I mention the friendly staff? read more

First off let me say I truly appreciate them working with me and holding a check for me. My car is doing much better as well, but this job includes customer service as well. I have never written a review for anything so this is how poor it was. The woman at the front desk would barely acknowledge me and never smiled. She acted like she hated her job and only talked down to me. I mean she literally talked to me like a dog. I am from out of town and really do not like a lack of hospitality. I even picked up the check and paid earlier with no appreciation. I hope whatever she is dealing with gets better because she has no right talking to people like that. Greet your customers and show a smile or find another job. I would never recommend this place to anyone for those reasons alone. read more

Talk about sticker shock. Lesson learned!!! Have Alderson Mercedes in Lubbock come get your car, provide you a rental car, perform the service and return your car to you for 1/2 the costs of Aardvark. Would love to support local but this place takes advantage of "inspecting" hinges and tire pressure and such. read more

We highly recommend Brandon at aardvark automotive in Amarillo Texas! He is an extremely knowledgeable Mercedes mechanic, very honest, genuinely caring and explains everything to you. We have a 2012 Winnebago view motorhome on a Mercedes diesel chassis and our check engine light was coming on as we were driving across country. Brandon had the star Mercedes's code scanner compatability to check for our fault codes and recommend the best plan of action. In the end he did not even charge us to do the diagnostic testing!!! He encouraged us to drive our vehicle for 60 miles after he cleared the codes for us and was certain that our vehicle would be safe to drive . He even offered us electric plug in if we would've needed to stay there overnight ! His assistant, Gabby, who answered the phone was exceptionally kind and helpful as well! read more

Love Aardvark Automotive ! They take the time to explain what's going on with your vehicle and they do the repairs in the least expensive manner with quality service!!! Our trip to Denver Crossroads volleyball was smooth and uneventful! Thanks!! read more

Aardvark saved me over $1000! You read that right! The ABS module on our 2005 suburban quit functioning correctly. The first mechanic I went to said it would be $1049 for a new module and $400 for the labor. I asked the mechanic if there were any cheaper options (used parts, after market parts) and he said no. Now this mechanic was not new to the business and stays up to date with his trade so I really believed he was lying to me. I began to research ABS modules online and found a place that rebuilds ABS modules. That is when I thankfully crossed paths with Aardvark. I asked them if they knew about the module rebuilding company and they said yes, they highly recommended them and would take the module out for me and install the new one for a fraction of the cost of the other mechanic. WOW! So with the rebuilt module and labor my new cost was $330 not $1,449 and my suburban is running great!!! You better believe I will be using Aardvark again! read more