They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

Nicole Kluyber With Cliff Agency is very professional and help full…read more Nick R

I called because I never rec'd my declaration page for condo policy. Somehow, I was put on…read morepaperless billing. I asked for a copy of my condo policy. I explained I was shopping around anyhow. The person on the phone got very defensive when I told him State Farm actually came in less than Progressive. He said he doubts about that & he was bound & determined to prove the information that I had rec'd, wrong. After a bit of his protestations, he hung up on me leaving me unsure if he was going to email my copy to me. I believe it was Dennis Cliff that I was speaking with. SO DISAPPOINTING! Terrible customer service!

Apparently other reviewers have not filed a claim with geico yet. I too initially shared the warm…read moren fuzzy feeling of smooth talking customer service reps while reluctantly deciding to go with Green little guy on my daughters car instead of my normal provider due to the relentless marketing they do and thinking I'll give them a try they sound good. DO - get a copy of your policy asap upon binding coverage - not online later - but a printed hard copy - you will need to ask them as they dont send you a copy of it w/o asking. To expensive I was told - "can you imagine the cost of that sir" no problem I get it im cool with trees n can roll with conservation. DO - get a copy and read all the fine print.. all 8 pages of little text and understand it. (Cmon not everyone reads every last paragraph on an encyclopedia of a policy) yes my fault n responsibility- I get it. But at no point was this and the other lengthy exemption clauses ever explained. DO - understand that if you have an accident and damage anything "you own" they wont pay to have it fixed - only the original insured vehicle. Unfortunately we had a not so rare incident (after speaking with other families) while backing out of our garage one vehicle brushed another one (not insured by geico) on our property. Due to actually OWNING BOTH VEHICLES Geico will not pay to fix both not even with a seperate deductible. Yes buyer beware and it was my responsibility to read every last tiny fine print paragraph but in 30+ years of driving and utilizing multiple insurance carriers for personal and biz lines over the years and s#%{ happens - never had a problem ever lije this even confirmed it with the body shop. Buyer beware Geico coverage is not "full robust coverage like they talk it up" if you damage anything legally owned by you including property, vehicles etc. - they will not pay the claim. Marine policy n car policy goonnnnnnnnee.. switched faster than the channel when a geico commercial comes on now. Just a heads up to others considering geico when comparing to other reputable carriers in the midwest. The stuffed animal maybe cutee but the coverage isn't! - Beware of multiple escape clauses in their auto policy coverages.

Oh so easy auto insurance here with these people. No hassle or up selling and great customer…read moreservice was just the beginning. They called to check up on me one fine night only to get my sense of humor and a few chuckles were shared. Thankful for the piece of mind that they provide me I was happy with that the check-in. However, yesterday I opened a UPS package only to find they sent me a stuffed Geico Gecko Guy with a hand written note appreciating my appreciation of them! They are too cool. Love you forever Geico, the real good hands.

I was in something of a mess. My home insurance company kept sending me bills. When I paid them,…read morethey would send the check back. I could not reach anyone on the phone. Then the broker I used, quit handling home insurance. I wasn't sure if I had insurance or not. At last I called Prairie Land Insurance and Chris had everything straightened out in a few hours. I am now insured and have a good understanding of what is and isn't covered and I know where and when I am suppose to pay. Absolutely the best experience. There should be something higher than five stars I could give them.

Hopefully editing this review so it shows up as five stars - appropriate to the fantastic service I…read moregot with James and Linda. My original view somehow showed up as zero stars and I'm not sure how. In any case: James and Linda were great to me on all aspects of my car insurance and I definitely recommend them.

Today, I had to call for roadside assistance for the first time with American Family…read more I could not be happier with the service. Phone was answered quickly, courteous, caring person helped me and got someone scheduled to come to the house. (luckily the problem was that my battery died at home in my driveway). AW road service arrived at exactly the time they said they would and had me going in double-quick time! Fabulous service all around from everyone. I expected that, like most roadside service, I would pay the people and file a claim but NO! It's already taken care of! Thank you. I'm happier every time I have an interaction with American Family.

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Amazingly job! Lowered my home, auto, and investment premiums…read more Customer service is 5 stars! Great agency to be insured with!

I FOUND HER VERY HELPFUL WITH MY CLAIM..Awsome.She worked with me to take care of me..Very…read moredetermined to get it done. Thank you

they are the best they always helpful and go over everything , good rates great life insurance…read moreprograms

Diane was very helpful in helping my daughter receive a distribution on a claim that was somewhat…read morecomplicated. We appreciated her help very much.

Juli went above and beyond to set up the state farm app on my new phone this morning. I highly…read morerecommend this agency! Deborah

Aaron, Kristen, and Melissa are top notch in the insurance business. I switched companies because I…read morewanted to stay local and have someone I could talk to and know personally. Not only was their quote for my insurance 750.00 less than I was paying, their service is impeccable. I have my business, home-owners and auto insurance with them. I recently was involved in an auto accident and the claim process with State Farm is something I have never experienced. Not only were they quick, they towed my car to where I wanted it repaired, Gave me a claim number and the way to track it, and settled my claim within 2 weeks from start to finish. Im 68 years old and have NEVER had this kind of service in the insurance industry ever. I am sure glad I drove by the building on University avenue and stopped in. Mike Retired battalion/division chief for the MFD.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.