As I was checking my emails this morning, I was surprised that on the Autopay information on our…read morenew American Family Insurance policies, it was wrong. I currently had three bank accounts connected on the Payments section. I don't trust it, so I tried to search for the answer online, but didn't get the answer I needed. (It's happened to me before, my account getting charged, but with another company.) How do I remove bank accounts associated with my Account? I called the Headquarters. It took a while to get connected to an agent. But I was connected with Roger, who was very helpful, as well as courteous. After my information was verified, he assisted me. THANK YOU for removing both bank accounts from my Payments tab. I refreshed the page, and could see that he was successful. I just have the correct bank account showing, which is what I wanted. Many Thanks!

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

Through the years, Cheng has been wonderful in all interactions. I recently had to file my first…read moreclaim, and I was shaken up by the situation. He was so reassuring and compassionate, as well as prompt and professional in taking care of things on my behalf - everything one could ask for in an insurance agent. It's apparent that he truly cares about his clients!

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the customers'…read moreinterests in mind. We are here to service the Northside Madison communities. My staff treats customers in a caring, friendly, and professional manner. My office provides warm, efficient, and seamless services to customers. License #: WI-6530357

They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

Patrick has a great operation. They are kind, but also extremely efficient and knowledgeable. I…read moreused to sell insurance for a different organization and it eroded my trust in the insurance agency until I met Patrick and Melissa. They honestly seem to be focused on the best interest of the customer, as all insurance agents would be in an ideal world. I never felt pushed to buy more coverage than I needed. On top of that, once I moved states, they helped me find someone who met their standards in New Orleans, which I greatly appreciated. The referral they gave me was to a group of similarly honest and concerned agents. Having sold insurance and quit because of how exploitative it can be, I cannot recommend Patrick's office highly enough. This might seem like hyperbole, but they restored my faith in insurance.

I am so happy with my insurance and the folks at Marsden's office are a big part of it! I've been…read morewith State Farm since I carried only renter's insurance in Alaska but when I bought a car last summer, I shopped around and still found State Farm to be my best option. Granted I'm a light driver with a great track record, still State Farm offers me a rate that can't quite be beat with excellent service. Patrick and his staff have always been friendly, personable, and so very easy to talk to. They always seem to have time to answer my questions and I come up with a lot of them. Just recently they helped me get me set up with the Drive Safe and Save program and I'm loving that it saves me money and offers me bluetooth for taking phone calls in the car. And their location is convenient - right on the capitol square. Highly recommended!

Apparently other reviewers have not filed a claim with geico yet. I too initially shared the warm…read moren fuzzy feeling of smooth talking customer service reps while reluctantly deciding to go with Green little guy on my daughters car instead of my normal provider due to the relentless marketing they do and thinking I'll give them a try they sound good. DO - get a copy of your policy asap upon binding coverage - not online later - but a printed hard copy - you will need to ask them as they dont send you a copy of it w/o asking. To expensive I was told - "can you imagine the cost of that sir" no problem I get it im cool with trees n can roll with conservation. DO - get a copy and read all the fine print.. all 8 pages of little text and understand it. (Cmon not everyone reads every last paragraph on an encyclopedia of a policy) yes my fault n responsibility- I get it. But at no point was this and the other lengthy exemption clauses ever explained. DO - understand that if you have an accident and damage anything "you own" they wont pay to have it fixed - only the original insured vehicle. Unfortunately we had a not so rare incident (after speaking with other families) while backing out of our garage one vehicle brushed another one (not insured by geico) on our property. Due to actually OWNING BOTH VEHICLES Geico will not pay to fix both not even with a seperate deductible. Yes buyer beware and it was my responsibility to read every last tiny fine print paragraph but in 30+ years of driving and utilizing multiple insurance carriers for personal and biz lines over the years and s#%{ happens - never had a problem ever lije this even confirmed it with the body shop. Buyer beware Geico coverage is not "full robust coverage like they talk it up" if you damage anything legally owned by you including property, vehicles etc. - they will not pay the claim. Marine policy n car policy goonnnnnnnnee.. switched faster than the channel when a geico commercial comes on now. Just a heads up to others considering geico when comparing to other reputable carriers in the midwest. The stuffed animal maybe cutee but the coverage isn't! - Beware of multiple escape clauses in their auto policy coverages.

Oh so easy auto insurance here with these people. No hassle or up selling and great customer…read moreservice was just the beginning. They called to check up on me one fine night only to get my sense of humor and a few chuckles were shared. Thankful for the piece of mind that they provide me I was happy with that the check-in. However, yesterday I opened a UPS package only to find they sent me a stuffed Geico Gecko Guy with a hand written note appreciating my appreciation of them! They are too cool. Love you forever Geico, the real good hands.