As you told me directly before I enrolled Theo in your board-and-train program -- and as shown in…read moreour messages attached here -- the program was supposed to include basic commands, leash manners including pulling, potty training, crate training, socialization, and behavioral issues such as jumping, nipping, and crying, and etc. You also specifically stated that the program included 2 training videos for me to continue working with Theo when he gets back home and 1 follow-up lesson.
Now you are saying that these behaviors require continued consistency and reinforcement after the dog returns home. But how was I supposed to properly continue and reinforce the training when you never provided me with the promised training videos or the follow-up lesson?
Please do not shift responsibility onto the dog. Theo is an American Cocker Spaniel, a breed widely known for being intelligent and trainable. You knew his breed, age, and behavioral issues before accepting him into your program and taking my payment. If you believed those issues could not be meaningfully addressed within your program, that should have been communicated before I paid you -- not after the fact as an explanation for why there was no progress.
I do not need you to tell me that you "understand that my expectations were not met." These were not simply my expectations. These were services that YOU specifically told me were included in the program and that I paid you to provide. I expected you to do what you promised.
More importantly, I have seen no meaningful progress in the very behaviors you were hired to address. Theo already knew basic commands such as sit, down, stay before he stayed with you. Yet after three weeks in your care, he still pulls on the leash, bites my hands, chews walls and other things in the house, has potty accidents, and has even urinated inside his crate. Based on the results I have seen, the issues I specifically hired you to work on were not resolved or meaningfully improved.
It has now been more than a month since Theo came home. You had plenty of time to send the 2 promised training videos, provide the 1 follow-up lesson, and return Theo's favorite toys that were left with you. Instead, my messages were repeatedly ignored.
What is especially concerning is that after weeks of being unable to get a response or the services you promised, I posted an honest review describing my experience -- and suddenly you have time to respond and offer to come over.
At this point, I am no longer comfortable working with you. My trust in you as a trainer has been completely lost. Based on my personal experience, I would not feel comfortable recommending that other dog owners leave their pets in your care.
I am requesting a refund of the amount I paid for this program. You have already contacted me right after I posted my review here, and I asked for a refund, and so far my request has also been ignored.
