Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

I was looking for a bed frame and mattress for the guest bedroom and happened to be across the…read moreparking lot from this store at the Wegmans. In other words, it was super convenient to shop there. Prior to stopping at Ashley, I had been browsing Marketplace without much luck. My 88-year-old mom was with me and she needs the help of a wheelchair to make it through a store that size. I was grateful when we pulled up and I could see through the front window there was a wheelchair sitting inside near the front entrance. With mom safely seated, we were ready to browse. One of the guys on the sales team met us near the second set of doors and opened the door to let us through with the wheelchair. He was a young guy (like really young, but I feel like everybody looks super young to me as I get older, so I digress). I told him what I needed and right out of the gate he started recommending mattresses that felt way out of my price range. Not "unaffordable" out of my range so much as, "this is for a guest bedroom and I don't want it to be so comfortable my guests decide to move in." I described what I wanted in a bed frame and he showed me a few that met my needs. I wasn't thrilled with the selection of the wooden ones, though I was sure initially what I wanted was wood, but they all looked like MDF and who the heck wants to buy MDF from a furniture store when it's readily available on Amazon. A couple of weeks ago I bought an adjustable bed from my mom from Raymour and Flanigan. Delivery and set-up were free. Not the case with my purchase from Ashley. I'm not sure why that is. I suppose Raymour may have it built into their pricing, but I'm okay with that. Raise the price by $99 and TELL me it's free shipping and setup. Anyway, the experience was okay. I went in knowing what I want. I was an easy sale for that reason. I didn't have time to mess around because I wanted to leave there having purchased a bed. If I had been shopping for the bed in my room, however, or for living room furniture, I'm not sure there'd be 3 stars up there.

Made our first big furniture purchase from here on 12/29, biggest regret. Went in and found what…read moreseemed to be my dream bed frame. Very expensive and way over the amount my boyfriend and I wanted to spend. We even went with a king mattress (also from Ashley) to make sure we would be comfortable. After a month delay it is delivered and the headboard is broken when the delivery men assembled it. Then discovered it is made out of very thin wood. While we waited another month for a replacement we also discovered the mattress does not feel supported at all. Turns out it is not at all! The wooden slats underneath are curved and the supports can't reach the ground. Was told the supports reach when weight is on the bed but the wooden slats are already curved from the weight! When they came to replace the headboard the workers acknowledged the bed frame was in horrible shape. My boyfriend and I have not been able to sleep for almost 3 months now since we roll into eachother every night due to the mattress caving in. On top of that we have now been told they forgot a piece to support the bed when they installed it! We were told the new supports would be delivered a month from Jan 31st but now we were informed they won't arrive until mid March since I called to find another solution. We wouldn't have been told about the new date unless I called! Biggest mistake was not checking the reviews of this store before we purchased. Glad I know for the future to spread the word.

This place is amazing if you had the right kind of funds, you can make your house so unique…read more It has items different options from Victorian to Edwardian to mid century modern to everything in between- $50 items to $10,000 items. It is an amazing space I am blown away. Shout out to Mike the owner he is one cool fucking dude

Hiding out in a great old warehouse building on Tonawanda Street in Buffalo , is coocoou27. Here…read moreyou will find a treasure trove of vintage decor that some say is the best location to find mid century pieces . Walking in you will be overwhelmed in the best possible way with the time capsule of a space that is completely filled with one of a kind items from the past . You can really spend some time here ( and , well , some money ) . If you have a decent budget to work with , definitely stop in and check out all of the amazing retro pieces . You will definitely get quality for your money . There are stairs to climb , as a heads up . Check out the Facebook page for events and sales @ coocooumodern , and definite check out their Instagram @coocoou27 , to see new items which are listed regularly . Highly recommend for retro/vintage/art/decor loving shoppers !

Reading all of these reviews makes me feel so relieved that I followed my instinct and left before…read morebuying anything. It was hot out and some of the employees were just hanging out in front of the building, some smoking. There's no air conditioning here, but that was just so unprofessional. Walked inside, and a few employees just lounging on the couches, on their phones. Walked the warehouse, and didn't like anything really. Everything was crappy, in general. Felt poorly made. I couldn't even justify the inexpensive prices. You do get what you pay for, for the most part. After finally scoping this out, I'm so glad we walked away. Wouldn't return.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

I live over 2,000 miles from MiMo Decor, but Jessica treated me like a valued customer walking…read morethrough the doors of her shop. I purchased a beautiful vintage shoji teak floor lamp that had been restored by MiMO Decor and it arrived in excellent condition. I absolutely appreciate Jessica facilitating my purchase and its shipment. If I lived close to MiMo Decor, I'd be in it all the time!

What a nice place to check out some specially curated mid-century modern home furnishings!! My…read moresister found a wonderfully pre-refurbished set of dining room chairs. We were able to negotiate a seat cushion/fabric replacement only and save the full wood refurbishment (working on a budget)! The nice young lady on staff was very helpful, friendly and knowledgeable. Pricing was on point... they have some very nice statement pieces that are more pricey as you'd expect. But the non-statement pieces were very reasonably priced and exquisitely refurbished. Perfect place for home furnishings in the Buffalo area!

Scott Furniture is probably the most reliable and trusted furniture store around. Their items are…read morehigh quality. I've seen stores that claim to sell real wood, but what they mean is that they sell real wood veneers. But Scott Furniture is the real deal. Scott Furniture offers free delivery. That alone is awesome beyond words. If the items in their showroom don't tickle your fancy, you can flip through their cataloge and order whatever you see. Before you head off into the store, you can browse their website. I find it to be easy to navigate and is kept up to date. The owner is really nice. He lets you know that he's there to help without hovering all over you. Absolutely no pressure. The little touches matter. The decor is hilarious! Spilt acrylic food sits atop beautiful wooden pieces. Freaky life-size dummies rest on plush couches. It's crazy! I love it! The artificial desserts look so delicious. Overall the atmosphere is very sophisticated, yet comfortable at the same time. But that scary dummy catching me everytime! I hope it never goes away.

The furniture is high quality, reasonable priced. The dolls on the furniture are a bit creepy. As…read morein...... GTFO

Do not go here , couldn't wait to pay off my 3,000 bill…read moreFirst delivered on Sunday at 4 was soft uncomfortable new it wasn't gonna last, told wanted new one less than 9 hours later was told once you sign you own it, nobody on crew spoke English. Sent repair guy said I sat wrong and should use pillows Awful Place

I actually ended up ordering on line after the store didn't have what we wanted. But will say the…read morestore is nice. Staff was very helpful. Online ordering was super easy and the delivery was extremely fast. Actually could of received my items three days after ordering BUT we were still getting some work done in the room, so I pushed it out. Order came on the day I requested and within the time window provided. I got the "white glove delivery" where they put the items where you want and assemble. They delivery guys were so amazing! They were respectful of my property and they literally where in and out under 30 minutes. Although the staff at the store was nice, I would probably online order again!