Rude and unprofessional customer service. The owner was eating lunch when I walked into the shop…read morelike in the middle of the store with some random lady and treated us like crap. All of these good reviews also seem FAKE. First and last time going there store is completely empty besides a few tables and full of boxes. Didn't have anything valuable I HIGHLY recommend Galaxy Comics here in Wichita Falls ! Took great care of me after this treated us so poorly! Not to mention the first man was very grumpy about having to pause from his meal to look at what we had to offer

Came for a visit from out of town, and was hoping to find some good stuff at this shop. Although…read morethe staff was cool, the head guy had crazy deals on some items. He was selling magic stuff as bundles when he clearly couldn't get anyone to buy the hundreds that he already has on shelves. He also has event items that are to be given away to customers, but in order to receive them you have to buy bundles worth 200$ at the least. I tried other means of payment for them as well, even offering to buy some individually, but the man is stubborn and hard headed. No clue how this business is still up and running. Wouldn't recommend even in the slightest. The other women working there are awesome, but brother is just too much. Shop elsewhere. There's a shop at the mall near by, located over by the movie side as you walk in. Much better people and business there. Even GameXChange is a better place than Collector's Den. As an out of town person, this is definitely the worst place to shop in Wichita Falls.

I have been wandering in and out of this shop for 30 years. It is exactly what you would expect…read more There is a collection of firearms, musical instruments, and unwanted or unneeded items of every description for sale. The people that work there are informed, but do not BS. That's ok by me. It is a pawn business after all, not Bed, Bath and Beyond.

Delivery drivers were very friendly and quickly set up everything for us. Thank you…read more The piece of furniture we chose was better looking then what we saw in the store and was very comfortable to dit on. Thank you

The service I received from the moment I walked into the door all the way to the delivery was…read moreexcellent!! No hovering while I shopped, excellent sale price on the item I bought, delivery was at the time is promised, and the delivery guys were fast, accurate, funny, pleasant, and great to deal with. I will continue going to home zone for my furniture needs.

This store is one of the best shoe stores in my opinion, they have a lot of selections more than I…read morethought. Great prices and good customer service I highly recommend this store for shoes

Although they have a good selection and decent prices they have HORRIBLE customer service. Most…read morestores will honor prices that are marked on merchandise even if incorrect. This store won't. Way to lose a customer over $5. I won't be back.

Talked to them about a hot spot. Pretty quick in the conversation the sales person at Sam's in…read moreWichita Falls, Texas ask me for my social security number. Which I quickly told her hell no. She replied back that if I gave her the last four numbers that would be sufficient and I did do this. After about 10 minutes of being asked questions so that I could get signed up - she ask for the first 5 numbers of my social security number. I once again told her hell no and promptly left after wasting 10-15 minutes trying to get signed up. I will never use t mobile for anything. Even if they took over all of the world wide cellular business - I guess I would do without a phone!

Employee took forever to help us with a new phone along with flirting with each other. Other…read moreemployee that was nice helped many other customers without a problem. But the man helping us kept flirting with the girl working and was too busy helping her and not helping us.

This store goes above and beyond! First off, the store is impeccably clean, very welcoming and has…read moremuch more than you would ever expect. I never felt uncomfortable or nervous. Shelly helped me find exactly what I was looking for, she was extremely knowledgeable and made me feel very comfortable and confident with my purchase. Due to my own fault, I had an issue with my purchase. I went back to the store a week later, Gabbie and Shelly worked very hard to fix my issue with no additional charge. I was so impressed and thankful! Superior customer service is hard to find, but this store definitely doesn't have that problem. I'll be back soon!

Jamie was so helpful and answered all of my questions, while making me feel at ease in the store…read more Thanks! We will be returning. :)

Great store, great guys. Incredible knowledge of Milsurp and antique firearms. Always friendly…read morealways helpful and always fair

Please don't do business with these people!…read more They just stole $600 from me that I really didn't have... I put a $900 rifle on layaway with them. In the first couple weeks I put $600 down, then got laid off. I immediately let them know what happened. They said hopefully unemployment won't take too long. Here it is 4 months later, I finally find out I have an appointment with TWC next week. So I go check in with them. They apologized and tell me it's been too long, and the rifles gone. I ask about the money I put towards it. They tell me there's no refund, and no store credit ! No partial credit! It's just gone ! And it's not like I haven't been a long time customer of theirs. I've probably bought close to a dozen guns from them in the past. I've used their layaway before, and always paid it off within a couple weeks. I just never thought I'd lose my job, and be making LESS than a quarter what I used too. Now you may be reading this, thinking "so what, my jobs secure" well I urge you to consider the character of the people you're considering doing business with. If they're willing to steal from someone who just lost their job, What else are they willing to do to make a buck? Like their little bags of "bulk ammo" you sure that's not 5 times reloaded brass? Who knows with people like this? Who knows how well they go over firearms before they sell them to you? And if you think I'm just bitter, well I am, however if you search my reviews you'll see this is my second EVER negative review. Usually if I have bad service somewhere I just don't go back. PS I always went there to support local businesses, and they usually have a good selection; however just about EVERY firearm they sell you can get cheaper online if you'll wait a week. You just go to another mor reputable dealer in town, and they'll charge you a $20-$25 FFL transfer fee. You have to wait a week, but end up saving a hundred bucks. Thats like buy a couple and get one free compared to shopping there.

Met the team at the Mesquite Gun Show. Great people, great prices on merchandise. They were very…read moreknowledgeable helpful with my purchase.

I can't tell you how nice Gary and his step-daughter are!! As a new female shooter I really prefer…read moreto buy from a woman if possible and they made me feel wanted and gave me a great deal on the gun I was looking for at the Richmond Hills Gun Show. I will visit them in their store when I make it up there.