My husband and I were having a problem with our adjustable mattress remote not working. Even though…read morewe bought our bed 5 years ago, Doug put in quality customer service, helping me over the phone to solve my problem. With clear communication and patience we were able to troubleshoot a few things and got us back and working. Thank you!

As a third-year student at a nearby university, I needed to find a mattress quickly for my…read moreapartment before class started, and didn't have a lot of money to throw around. I entered Bedmart not expecting to find what I needed but was immediately greeted by the man working there. He helped me find exactly what would work for me, testing different sizes, prices, and levels of firmness. He was very understanding with my situation and within 10 minutes I had found the mattress that I wanted. He wasn't pushy in recommending more expensive options, and within two days the bed arrived at my apartment. In all aspects-price, options, and especially customer service, Bedmart exceeded my expectations.

Just go there first. They almost always have what I need. The last 3 projects I've had I made…read moreseveral trips to Lowe's and home depot only to find d they don't have what I need. They even gave me a couple Owings to repair a diverter valve for a clawfoot tub after the manufacturer said I had to replace it (for ~$175). Very helpful. Thanks!

BEWARE!!! This used to be the best plumbing supply store in…read moreSalem, not any longer! Sure, they great you with a friendly smile, call you neighbor. And that's when the good ends. 1st they Sold me a delta faucet with missing pieces, that I only found out when installing, so with my plumber on the clock, I had to drive from my Dallas home in the middle of my project, to their store Salem, then when Saffron didn't have the parts, I had go across town to get from another store. Not a big deal. When first buying the faucet, I mentioned I had other plumbing projects to do, they said they would have someone contact me to give a bid. Later Brent Hunt from Saffron called, set a time, we met. Spent an hour going over my property, describing what I needed, and I drew him maps as the project involved 3 wells on 6 acres. He got back to me later with a bid that said it included all labor and materials for what we talked about, but it wasn't itemized or detailed. (My mistake not requesting a break down) but it did say all labor and materials. I agreed to the bid, we set a date. Days before the start date, Brent texts asking if I wanted a hydrant in a different location than I showed him. I said no, told him to refer to the map we gave him. He then said that he may have under estimated the pipe needed and there may be "extra" costs. But the bid said "all labor and materials" included. The workers showed up on the start day, nice young men, and started telling me what their plan was for the day. 1st thing was to clean my 2000 gallon water tank, and then they would cut out my concrete pad. I said that Brent told me they would horizontal drill under the pad, as I didn't want it cut up, and they said that's not what they do. I told them to hold off on that and I would call Brent. I said they could start the cleaning and maybe work on separating the two water sources that both feed that tank, they said they couldn't do that either, as it would require a new pump and pressure tank. I said wait on that I'll call Brent. I went inside my home to call Brent, who immediately said I was wrong, that we didn't talk about horizontal drilling, and that's why he wanted to put my hydrant in a different spot?!? The out and out lies, the completely unprofessional bid, the omission of any details so he could add charges later! I said never mind the work. Tell your crew to leave. I then went to the crew, told them what had transpired and that we wouldn't be using their services, and they said they had already added the cleaner to my water. I asked how long and what charges I would get for the tank cleaning, they said 2 hours plus the cleaner. I agreed and went inside. Brent called them, told them to leave then, with the cleaner still in my water supply, effectively preventing us from using our water. This isn't ok. No one should be held hostage by poorly written bids that imply a scope of work that the service provider changed based on their wants. I will be investigating legal options. At the very least, I hope this helps other avoid a company that don't care about their clients. Maybe that's why they recently had to change their CCB number.

I would like to publicly thank "Manager-Mike" for helping me today…read more I brought in a corded item to be repaired. The plug-in had detached from the cord, and the little wires were visible. Mike quickly spliced it and reconnected the plug-in. He did not charge me. I was so impressed and thankful! In my 20 years residing in this town, Silverton Ace staff have always gone out of their way to help customers. Thank you, Ace!

I made an account just to publicly thank the great employee who helped me. I believe his name is…read moreLucas he helped me get everything I needed and walked me through how to pay. I'm relatively old, so someone like him is a blessing in this world. I had no idea which light bulb I needed and after two employees said they couldn't help he saved me.

Since I'm walking w/a cane they'll often help me get stuff or if I order ahead which I do…read more sometimes depending on health that day/pain, etc/they'll have it ready for me and will even take it out and load it in my car if I so desire...great people/great attitudes/bad reviews on here are from losers that expect everyone to bend over for them....follow the rules Sherry and things will go better....

Wow! I have lived in this neighborhood and have shopped at Bi-Mart for 40 years. I'm now disabled…read moreand my husband got me an electric trike. I rode it down there and parked it somewhat close to the door and went to lock it on a singular post. It would not have impacted anyone or anything. The manager (I assume) said I could not park it there. It had to be in the bike area out of site at the end of the building. I didn't feel comfortable parking such an expensive bike down there. I loved riding my bike down there and I've always parked it in the same place. I guess he was having a bad day.

Clean organized store. Service is impeccable! Dustin is amazing and knowledgeable on all in store…read moreitems and is friendly and professional in his interactions. Value and selection are amazing!

Great selection of hardware and tools for really affordable prices! The only reason I'm marking…read morethem down is because of the lack of customer service. I went in yesterday looking for one item and I needed help finding it. There was only one employee working on the floor at the time, and they were busy helping another couple. I ended up having to wander around the store for 15 minutes before I finally found what I was looking for. I wish they had a better system in place to make finding an item a little easier

Purchased a Frigidaire Galley 24 dishwasher. Was told that it is brand new in perfect working…read moreorder. My wife wanted to make sure that it had no front door dents, etc. Picked it up around 5pm in the dark. Chris was on duty & helped load the dishwasher on it side in my carpeted pickup. When I got home to pull it out I noticed that a foot was broken. I had to call 3 times to get it changed out. After installing the dishwasher we pulled off the protective film on the door of the dishwasher only to find out two large creases & a number of small dents that were not visible with the protective blue film on. We have placed two calls again & are still waiting for a return call. I also have pictures.

One of my best experience so far and I was dreading this. Chris, was amazing and VERY helpful.read more

I went to purchase a pillow. I was greeted by James at the Salem store. I was not looking forward…read moreto this experience because every store I've been to the last few years, including this one, has some stupid gimmick to tell you what you need. James welcomed me and asked how he could help. We looked for my previous purchase and he had me try the newest version of the pillow I have now on the bed I currently have (makes sense!). When I wanted to try other options, he showed me everything else he had based on the concerns I had (density and temperature management). He showed me things in the same price point and lower price points. He was very thorough and thought. I never once felt pressure to go up in price or pressured to do anything. The experience was personable and a fresh relief compared to having a tablet shoved in my face to tell me what I want. A good salesperson will provide better service than a stupid app any day!

Shayla was very sweet and handled a rush , customers and delivery order in a profession manner…read more Delisa went above and beyond to fix another stores mistake . At the end of the day, I am happy and appreciate Mattress firm Salem.

1805 Lancaster Dr NE, Salem, OR 97305 Unless you are a…read morecontractor avoid this location and shop at the 4759 Lancaster location. I have a paint formula for a 20 year old Dutch Boy Dirt Fighter paint color, but despite Sherwin Williams being the parent company of Dutch Boy I was told they could not mix my color. Store management was of no assistance either. The other Salem location on 4759 Lancaster was able to mix the paint with the old DB formula and it's a perfect match!

after talking to a store employee on the phone and finding out there was a paint sale going on…read morecurrently I went to the store. the 2 employees told me I just had missed the supply sale. after several more questions they admitted reluctantly there was an online sale but i needed the coupon. I went online got the coupon and showed it to them. still couldn't help me because I had a custom color and now also needed a bar code which was not available online and only available if I got an email previously. really?? good bye sherwin Williams , I've been a customer for decades but I will find a place with better customer service