Ed and Hollister Safe & Lock was nothing short of excellent. Super professional, helpful, and very…read moreinformative. Even with my difficult schedule and a couple of reschedules, he came through without issues. I can't say enough good things about this company, wholeheartedly recommend.

We locked ourselves out of the house. Only had to wait an hour for mobile service. The owner was…read morea nice polite guy. (Forgot his name). I highly recommend their service.

They are fast, responsive, professionals did a quality job at a fair price. Would definitely use…read morethem again

I work for a property management company and we had an emergency ER call last night around 6:30pm…read more I placed a service call with Gilroy Locksmith and was told a tech would call me ASAP. 2 hours went by, nothing. I called back and was told again that somebody would call me back and again nothing. So I called back again and was told that my job was assigned now to a different tech and that he would be calling me immediately and guess what, no call nothing. I waited until 1am this morning for a phone call and nothing. This is definately unprofessional and not the way to handle business. We were hoping that this would be a start to a new business relationship between companies, but we will not be reaching out to them again. Just thought the owners should know.

Bad customer service! The guy on the phone (the manager) was telling me one thing while the…read moretechnician was doing something completely different. The tech never made it to my house. He claimed that he "tried" to call me and waited outside my place for 10 minutes. I walked outside twice and there was no vehicles parked anywhere! After telling the manager I was going with another company, he told me to cancel that because "they got there first." I don't know what kind of experience you might have, but this was my experience with this company. Definately a thumbs down. Good luck.

Super sweet guy, great service, he fixed my door and didn't charge me because it was pretty simple,…read morebut still, I couldn't have done it without his kindness and help. Will call again!

Knowledgeable and experienced repair of a vintage lock with a pre assembled repair kit. Great job…read morerepairing a 20 year old residential front door lock and opening mechanism.

Highly recommend! Very prompt and got the job done. We able to get us rekeyed within an hour of my…read morecall.

Carroll and his well trained moral staff get the job done and for sincerefly fair rates! Carroll is…read morethe most compitent lock smith this side of the Missisippi in my mother's opinion. My first experience at this shop left me humbked by the sincerity of this establishment. Honda told me my new car key needed a chip to pair with the car key. They said my 2003 car would not start without that chip. They required an appointment....BS I thought. I called Carroll who said he bought a new laser cutting machine and could do it for 100, or $50 less than what Honda quoted me. Brought the key and proof it was my car and Boom, I was out of that humbling shop in 10 min. Will return again to get my fidgity car door lock fixed. After my trusty mechanic Toyiyumi's takes it out of the door, Carroll will do each for $25! Deal city!

I went in with 2 new key fobs for my car. To 'make' them (I don't know the terminology for copy…read morefrom existing key) they wanted $55.00/each and additional cost for programming each one AND NO GUARANTEE ! I went to a dealership and they made both and programmed for $75.00.

Steve was very quick to respond, very professional, helpful in recommending solutions for our lock…read moresituations. He continued to work with us as our situation developed. We felt the cost was reasonable and we respect the specialized trades. I recommend Steve highly for all locksmith services.

Steve re-keyed our doors in 2020. Then, in 2024, we had a Yale Keypad lock installed and a latch…read morefixed on a sliding door. Steve is professional, friendly and easy to work with. He did an excellent job and was extra careful to make sure that everything was exactly correct. It a very good value for the cost. Highly recommended. I certainly will call him again for any work of this kind.

Today I had a new fob created for my Chevy Bolt. I am so happy as it's high risk operating with…read morejust one...Jack made it right! Jack was in communication with me and fielded all my questions. He was personable, worked independently, and demonstrated expertise. I will recommend him to my friends, a testament of its self. It was all good and I highly recommend Bay Area Locksmith for your needs!

Bay Area locksmith ( aka JD Locksmith) is grossly incompetent and irresponsible. ( DO NOT get…read morearranged to these guys via KeyMe Menlo Park!) They sent an unqualified kid, Eric, to unlock my house door yesterday. The kid struggled but did not know how to unlock my door. He then tried to work on windows and screen doors and failed. ( A 2nd red flag that I should not have overlooked! ). An hour wasted before he offered to install new locks by destroying the original as that was the only way he can open door and tag on more fees. After the install, I forgot to check the new keys/ lock until this morning. What a joke! I now know that I was given a wrong set of keys as these won't open the new door lock! I called and texted Bay Area Locksmith and JD Locksmith for help but they remain unresponsive. And instead of owning up to his own ignorances, Eric texted that I did something which explains why the key won't open the door. Really?! Unsound and shady business practice! So while I've access to my place yesterday, but I still cannot open my newly installed door lock since Eric had given me wrong set of keys! Be warned. Bay Area Locksmith/ JD Locksmith misrepresented themselves as locksmiths and refused accountability; as Eric, or one of their own, clearly had no idea what he was doing on the job.

I received a recommendation for Jacks from a friend. From the first phone call to the actual…read morerepair, everything was top notch. Very friendly and knowledgeable. The tech was amazing and completed the repair perfectly. Even the prices are extremely reasonable. I highly recommend Jacks for all your garage door needs. If I could give them a 10 I definitely would.

I've counted on Jack's for over a decade to service two rentals in Gilroy. Prompt, reliable and…read morecourteous techs. Honest estimates. Quality parts and workmanship. Always a pleasure to deal with this local, family owned business. Highly recommend.