Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service

Had a leaking rear axle seal, prior experience told me I needed a new seal, and rear brake shoes on…read morethat side as the leak of gear oil soaked them. Got charged exorbitant amount for total labor, feel I was charged twice for a third of those hours to 'find' the problem. I understand the need to make a profit, but having observed 'mill around and bs' time feel actual repair time was inflated. If you can afford it, they have free snacks. Waiting to see how long the repair lasts...

As a former mechanic and auto repair shop owner in Santa Barbara I am always reluctant to take my…read morevehicle to a shop... that's why in this case I am here to let others know this shop is full of people focused on good customer service. From Junior answering the phone and my many questions to Joe and Brad giving me great service. I was very pleased for the solution. I am confident to recommend them to others.. Thanks to the staff of AAMCO in Yakima I'm on the road again.. Ron Negus..

Amazing service! Had a noise in my 1970 GMC, thought it was the transmission, turned out to be an…read moreold emissions control spring. They diagnosed free of charge. Will absolutely be back, outstanding shop!! Thank you

Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.

I can't say enough "good" about White Pass Garage. They were available to me for a last minute,…read moreemergency repair and they jumped at the opportunity to do a really thorough pre-purchase mechanical survey and saved me from a major headache. Their pricing. is highly competitive, and trust me, they want to earn your business. Do yourself a favor, take your vehicle to White Pass Garage; give them an opportunity to prove their value and earn your business. You wont regret it.

White Pass Garage is our go to spot in Yakima for servicing our vehicles - from our 1987 Vanagon to…read moreour newer Hondas. I highly recommend them!

Francisco is an honest, hard working, church going, family man. He is also an excellent mechanic…read morewith the courage to go into business for himself.

From the owner: At Performance Automotive, we're proud to offer bumper-to-bumper care on both foreign and domestic…read morecars. No matter what's wrong with your vehicle, we're ready to tackle it. Our expert technicians will properly diagnose your issue, then provide the best auto repair services in the area. Our automotive shop can handle everything from a simple oil change to a total engine replacement.

DO NOT GO HERE DO NOT WASTE YOUR TIME OR MONEY. Took my car…read morehere due to bad motor mounts, new shift extenders, and a TPS. Quoted for a week at Bonnie and Clydes, Tidricks took almost 8 weeks! WAs recommended here bc Brad used to race a friend of mines' grandpa in the Apple Cup. Come to find out, they don't talk anymore because Brad kept his car for a long ass time at the shop and fucked his own friend too! tried to be calm and patient with these people but now I have a blown turbo in my car that was given to me with ZERO oil on the dipstick. Best of all, after 8 weeks, he didn't even put in the shift extenders, and lied when he said my tranny had no pop outs; my second gear pops out of place now! I'm not sure what kinda clown show this guy is running but hey he got my 2,000 dollars though! Weeks 1-4 I would call and the receptionist would tell me every phone call that the car would be done end of week or beginning of week on and on until I stopped by myself to find out the car hasn't even been TOUCHED. Week 5 I find out from an employee my axles were bad, which is fine I bought new ones and brought them in that Friday. This guy looks over my new axles and in about 30 seconds he comes to the conclusion that I bought the wrong ones. After 30 minutes on their shop floor comparing the axles and looking through multiple websites, I tell the guy he's wrong. This dude insisted that all the websites could be wrong! It took him 2 seconds to pop off the intermediate shaft that he insisted would break if he tried, and lo and behold the axle is now correct. I just laughed in his face and left. Week 6 I find out Brad needs to redo my gear synchros, which is fine but buy the part and get it in already! End of week six I'm told my car will be done Friday, and when I arrive Friday I'm plagued with more excuses that my car isn't done because the car was "missing bolts", of which Brad wouldn't specify. Now, week 7, get this, the same guy who "knew" my axles were wrong was the one charged with rebuilding my car, and he's out sick and not answering his phone! I get a call.. car has no spark. Axle man forgot a connector! Next day I get a call, cars done! Great news right? When I arrive money in hand ready to receive my vehicle back my blow off valve is sitting on my transmission, I'm missing a motor mount and both shift extenders, my vacuum lines are all kinds of fucked up, and the car now has a light smoke coming from the turbo. Brad is now offering me his services for free to redo the shift extenders. At first I'm like great! Brad asked to keep it another day (10/3-10/4) to finish his work. 10/4 I receive a call my car is ready and I'm prepared for the worst. I got my car and left. The drive home the BOV isn't releasing pressure, and my car doesn't build boost. I figure it was a vacuum line till I pop the hood and my turbo is burnt to a fucking crisp and builds 1lb of boost. The car is tuned to 15. Now I'm here with a blown turbo and I don't trust this man to even look at my car, much less accept his free services. I paid 2,265 dollars to have my car destroyed after almost 8 weeks of waiting. On another note, there's a man who just walked around the shop smoking cigarettes and watching everyone work. I called him Rolex since he likes to watch so much. Walked up one day and this man had his shirt off and didn't even care to put it back on when a customer was right in front of him, have some professionalism man! Lastly, when the quiet guy who seems like the shop Sloth told me there was something else wrong with my car, the throttle body was disconnected, I looked at him in disbelief. I get you're not working on my car but you don't have the slightest inkling that maybe I wouldn't have even MADE it to the shop if my throttle body was hanging in my engine bay? Proceed with caution don't say I didn't warn you. Reported to the BBB and heavily considering more action because this is outrageous, if you're gonna blow my car up, don't take 2,000 of my hard earned dollars without finishing the job CORRECTLY the first time.

DO NOT GO HERE DO NOT WASTE YOUR TIME OR MONEY. Took my car…read morehere due to bad motor mounts, new shift extenders, and a TPS. Quoted for a week at Bonnie and Clydes, Tidricks took almost 8 weeks! WAs recommended here bc Brad used to race a friend of mines' grandpa in the Apple Cup. Come to find out, they don't talk anymore because Brad kept his car for a long ass time at the shop and fucked his own friend too! tried to be calm and patient with these people but now I have a blown turbo in my car that was given to me with ZERO oil on the dipstick. Best of all, after 8 weeks, he didn't even put in the shift extenders, and lied when he said my tranny had no pop outs; my second gear pops out of place now! I'm not sure what kinda clown show this guy is running but hey he got my 2,000 dollars though! Weeks 1-4 I would call and the receptionist would tell me every phone call that the car would be done end of week or beginning of week on and on until I stopped by myself to find out the car hasn't even been TOUCHED. Week 5 I find out from an employee my axles were bad, which is fine I bought new ones and brought them in that Friday. This guy looks over my new axles and in about 30 seconds he comes to the conclusion that I bought the wrong ones. After 30 minutes on their shop floor comparing the axles and looking through multiple websites, I tell the guy he's wrong. This dude insisted that all the websites could be wrong! It took him 2 seconds to pop off the intermediate shaft that he insisted would break if he tried, and lo and behold the axle is now correct. I just laughed in his face and left. Week 6 I find out Brad needs to redo my gear synchros, which is fine but buy the part and get it in already! End of week six I'm told my car will be done Friday, and when I arrive Friday I'm plagued with more excuses that my car isn't done because the car was "missing bolts", of which Brad wouldn't specify. Now, week 7, get this, the same guy who "knew" my axles were wrong was the one charged with rebuilding my car, and he's out sick and not answering his phone! I get a call.. car has no spark. Axle man forgot a connector! Next day I get a call, cars done! Great news right? When I arrive money in hand ready to receive my vehicle back my blow off valve is sitting on my transmission, I'm missing a motor mount and both shift extenders, my vacuum lines are all kinds of fucked up, and the car now has a light smoke coming from the turbo. Brad is now offering me his services for free to redo the shift extenders. At first I'm like great! Brad asked to keep it another day (10/3-10/4) to finish his work. 10/4 I receive a call my car is ready and I'm prepared for the worst. I got my car and left. The drive home the BOV isn't releasing pressure, and my car doesn't build boost. I figure it was a vacuum line till I pop the hood and my turbo is burnt to a fucking crisp and builds 1lb of boost. The car is tuned to 15. Now I'm here with a blown turbo and I don't trust this man to even look at my car, much less accept his free services. I paid 2,265 dollars to have my car destroyed after almost 8 weeks of waiting. On another note, there's a man who just walked around the shop smoking cigarettes and watching everyone work. I called him Rolex since he likes to watch so much. Walked up one day and this man had his shirt off and didn't even care to put it back on when a customer was right in front of him, have some professionalism man! Lastly, when the quiet guy who seems like the shop Sloth told me there was something else wrong with my car, the throttle body was disconnected, I looked at him in disbelief. I get you're not working on my car but you don't have the slightest inkling that maybe I wouldn't have even MADE it to the shop if my throttle body was hanging in my engine bay? Proceed with caution don't say I didn't warn you. Reported to the BBB and heavily considering more action because this is outrageous, if you're gonna blow my car up, don't take 2,000 of my hard earned dollars without finishing the job CORRECTLY the first time. Also found out this shop made a massive vacuum leak in my car and upon taking out the vacuum lines I found 2 different torn/disconnected hoses. This shop is trash.

The Owner, Brian is a very good Mechanic. He has worked on my vehicles for many years now and I…read morehave always been satisfied.

We've been taking vehicles to BIC for many years. If you want an honest mechanic who knows what…read morehe's doing, take your vehicle here. We've always gotten excellent service, above and beyond what you would expect elsewhere. Don't go elsewhere. Go to BIC.

Giving false info to customers, saying transmission need replacing instead of fixing what you took…read moreit in for egr valve , bad business practice...

Had my truck towed in not knowing what was up, I'm not from the area but Jeff treated me like I've…read morebeen a customer of theirs for years....Come to find out my engine was siezed and will require a swap out, Jeff gave me options and a beyond reasonable repair ESTIMATE of 3500 installed.....This guy knows his stuff and has a great team of guys working for him. I headed home and he didn't waste any time assuring me it was OK to leave my truck at his shop until we come up with a game plan.....Thanks Jeff and the A+ team at Rads....You guys rock

I had an issue with my daughter's car and a slight oil leak. Jared, the service technician took a…read morelook at it and said that it looked like the oil pan seal had been changed a while ago, and the leak was coming from that. All it needed was to be tightened, which he did. He said because it was my daughter's car he was going to do a full check of the car to make sure it was safe And everything was where it needed to b. He checked the car over like it was his own kids car. when he was done, he wouldn't even let me pay him as all he did was tighten a few nuts and said to bring it back before she left for school in Arizona. Which I did today and he remembered the whole story and was awesome again today. That day was 106° and they have earned my business for forever, I truly appreciate good honest customer service.

I moved to Yakima 2 years ago and I came here due to all the recommendations and I have not been…read moredisappointed! Everyone here has been so nice and explain things well. They get my car in and out for an oil change in under 30 min. They clean my windows and fill my tires with air. They've even told me what part to order from Amazon for a good price and installed it for free! I truly can't recommend them enough!