Staff is very friendly and helpful. Clothes are always clean and well pressed. They have a great…read moreseamstress.

Update to My Previous Review…read more This is an update to my original review. Adding insult to injury, the owner's public response confirmed exactly why I chose not to return. Rather than acknowledging that customers can have legitimate concerns, his response was dismissive, defensive, and, in my opinion, unnecessarily demeaning. To address one point specifically: the owner states they "certainly cannot shrink a shirt because we do not put shirts in a dryer." That completely misses what I described. My shirts came back uneven after cleaning and pressing, with one side noticeably shorter than the other. Garments can become distorted during the dry-cleaning and finishing process through heat, chemicals, pressing, or handling--not just by being put in a dryer. The issue wasn't simply "shrinkage"; it was that the shirts no longer fit or hung correctly after being serviced. Instead of considering that something may have gone wrong, the owner chose to suggest that I was mistaken or confusing his business with another cleaner. That response speaks volumes about how customer concerns are handled. No business is perfect. Mistakes happen. What separates great businesses from average ones is how they respond when a customer raises a concern. A simple acknowledgment or willingness to investigate would have gone much further than attempting to discredit my experience. With so many excellent dry cleaners in the area, customer service matters as much as the quality of the cleaning. Based on both my experience and the owner's response, I cannot recommend this business.

I'm very disappointed with my experience at this tailoring shop. I brought in two pairs of jeans to…read morebe resized at the waist and a top to have the straps adjusted. Although the waist size itself was reduced, the way it was done was simply by folding and sewing the waistband, which created a noticeable bump right on my hip bone and made the jeans uncomfortable to wear. Because of this, I had to bring the jeans back to be redone. When I returned, the lady at the counter insisted that I had not paid for the service, even though I had already paid $59.12 for the jeans alterations. I had to search through my credit card charges to prove that the payment had already been made. Unfortunately, the top also had to be redone because the straps were not adjusted properly the first time. Throughout the process, I felt that my concerns were not really listened to. What was most upsetting was being spoken to very aggressively and even yelled at in front of my child while trying to resolve the situation. I understand that mistakes can happen, but the quality of the work and the way the situation was handled left me very disappointed.

Absolutely!!! They are the best and professionals.... recommend them 100%%%…read more My comforter came back looking like it was brand-new and it smelt fantastic!!

They do an excellent job. Claudia is one of the nicest people! I love how well they press my…read morelinens and cottons. They go the extra mile.

Claudia is the best at timely alterations and customer service! I have been going to see her for…read moreyears. Recently, I needed some clothes altered by a certain day and she made sure they were finished well in advance! I will always choose to come here!

Commitment to customer service and good old fashioned work-ethic are still alive at this cleaner!…read moreI've taken some challenging projects there before, but this one took the cake. I had 3 white articles of clothing, all from the same line, that had aged poorly and had taken on a yellowish appearance, not to mention having stains. I almost got rid of them, but they had been initially quite expensive and beautiful. I asked what could be done & the woman I believe to be the owner said she'd give it her best shot. Picked them up and two out of the three literally look brand new. The one remaining piece had a teeny tiny stain that didn't come out with her initial efforts, but she didn't want to give up and is trying one last time. Honestly, the article was so white and pretty that I would've been willing to take it with the microscopic stain, as it had even been lightened, but she was shooting for perfection. That's something that seems to be missing in a lot of businesses these days... Aiming high and caring about reputation. Two thumbs up to Cinderella Cleaners...they've never let me down!

I dropped off a dress to this cleaners. Somehow.. they called to tell me that something was wrong…read morewith the dress. They said something was wrong with it. I dropped it off not damaged. They damaged the dress.. then a girl with a bad attitude towards customers told me that they were keeping my dress which was my personal property. I asked for my dress back and they are trying to write a check to pay for my dress. This is bad business as I dropped property off and got horrible attitude from a girl who said they were taking my dress and not giving it back to me. What kind of business charges 45 dollars for dry cleaning two items.. gives one back and takes the other item? Don't go to this dry cleaners as I am still asking for my property back. This is horrible and disrespectful business to customers.. I can't believe they are taking my personal property which they did not buy.. it's stealing from the customer.

The dry cleaners provide excellent service and are very nice and friendly…read more The new owners of Ibis Dry Cleaners took over about 2 years ago so please disregard the earlier negative reviews as they don't apply to the current owners. I bought a cashmere sweater at the 2024 Masters tournament which developed a small hole. The seamstress stitched it and they didn't charge me. Highly recommend!

Have been going to Ibis Cleaners ever since they moved into the shopping center. Have never had a…read morechallenge with lost item, color change, stains etc. Ownership is incredible and very communicative. Richard Ahrens

ABSOLUTE PERFECTION!!! We had a small fire in our hotel room...everything had a chemical smoke…read moresmell. We dropped off 106 pieces of clothing with a major concern the smell could not be eliminated. Every piece of clothing was dropped off at this wonderful cleaners . We spoke to the owner who promised to return our clothing that evening. 106 pieces!!!! And they did it!!!! All smoke smell was removed!!! We were on vacation and only had clothes we had bought the day before. This cleaners has our HIGHEST RECOMMENDATION.

If Yelp allowed negative stars, this business would earn them…read more I trusted this dry cleaner with my items, and when they made a mistake, they refused to take responsibility. Mistakes happen in every business, but refusing to acknowledge them or make things right is completely unacceptable. Customer service isn't tested when everything goes smoothly it's tested when something goes wrong. Unfortunately, this establishment failed that test miserably. I won't be returning, and I would strongly caution others before doing business here.

Good cleaners and fair prices. We have been going here for years. I would definitely recommend it…read morefor dry cleaning. The alterations we have had done have been very good.

One price? They wanted to charge me $10 an item extra for a rush fee. Four days was "rushed"…read moreThen they switched it to $5 a item and charged me for the steamed items which was more than the amount of items needed altered I will never go back And charged me extra for using a card. Fraudulent business

First time trying this dry cleaners. They do the cleaning onsite. I had two outfits cleaned. The…read moreprice was reasonable. They were friendly, speedy and courteous. The only thing is the parking. There are four spots out front. I will be trying them again.

I needed my clothes back at a certain time they made it happen even thought it was last minute!read more