What an amazing place!! I know our family is so blessed to be apart of the Autum Park Family!!…read moreAlways amazing food Merry Christmas

Somewhat regretfully, I have been one to look at Yelp reviews for everything from where to eat to…read morehow to purchase services, but have done little posting of my own experiences. My experience with Autumn Park Assisted Living Center in Washington, Utah has caused this to change as I could not have imagined a better experience as to their professionalism in a time of great need. They deserve my accolades and thus this posting! I live in California and when my cousin who lived in St. George needed better support and care than I could provide, Autumn Park was one of the six referrals that we explored. It ended up being the best, by far. The facility is top-notch, built to accommodate folks with many different need levels. The staff is dedicated to make their customer's experiences fulfilling, from the time of getting up in the morning to the games in the PM (and even the nighttime "check-on-yous"!). In addition, the administrative staff and owners (I spent considerable time with both) are as good as it gets (and a special shout out to the boss, Chris Holub, who is even better than the best!). I could not imagine the staff at Autumn Park providing a higher level of care, being better at communicating both expectations and the day-to-day realities, and having the professional experience to manage challenging customer's needs. They rock!

My mother-in-law recently moved into the facility. Very nice room. Lots of activities. Amazing…read morestaff. They are helpful. They are patient and kind. They took good care of my mother-in-law. She was very happy there. And she's a tough cookie. I think the price is reasonable. And your relative would be very happy there.

No doubt it is a beautiful facility. The parking lot environment does not go unnoticed. What is a…read moreplus if you get beyond that is the location. It is central to shopping,services, and a multitude of activities. Residents are friendly and welcoming, each a testament to their satisfaction with the facilities. The tour (measured by the guide's enthusiasm) was obviously not high on the list of things to do that day. The virtual tour had more excitement. If giving a tour sells your facility to a potential family your heart needs to be in it. What sets Spring Gardens apart? A library, a crafts room, a theater, an ice cream bar,, a dining room? It seems cuisine are touted as being the best at all the senior living we visited. No one showed us a sample of a meal, or offered a thirst quenching beverage. We were told we could purchase a meal coupon...not the right answer for a family about to plop down several grand a month. A better demonstrated tour is in order. The tour showed sizzle...not the steak. The missing star is the "service" in setting SPRING GARDENS apart. It didn't and should have. I've demonstrated many products and services to thousands of customers in 35 years...this tour eeds to be polished and focused more on what the family member needs, rather than THIS is what we got. It was a whiplash tour. But thank you SPRING GARDENS for your time. Maybe the residents should do the tours.

Now its called Desert Oaks and non profit. Different name even worse care and the same…read moreinexperienced workers. Avoid!!

Terrible, as a vendor the phones never work/go through nor do they respond to emails. Don't know…read morehow they stay open. I wouldn't even leave a 1 star but it makes you leave something.

I am changing my initial review upon October 2023 touring, occupancy for a family member in…read moreNovember 2023. Property sold March 1, 2024, and the transition has not gone well for residents. Directors have all been replaced. All is not as it was projected and is not looking up at the present. Many residents and families were disappointed but tried a "wait and see." I am not endorsing this Pennant/Pinnacle owned facility. I doubt they care very much what I think. My YELP community does. Type of care: Memory Care... The most vulnerable residents. Cleanliness...inconsistent Care of resident...inconsistent. Weight loss. Meals... (3 daily, no consistent snacks available or offered) food is forgettable and inedible). All residents get the same meals regardless of any dietary restrictions. Exercise or mental/sensory stimulus..inconsistent if at all. I'm giving care staff benefit of the doubt. Overwhelmed and overworked. Assuming tasks not qualified. Caregivers with an enormous list of daily routines. Currently 1 Caregiver for 8 (wing occupancy 18) with 1 medtech (that floats) during the day. Maintenance tasks incomplete. Facility now looks unclean and weathered. I am sure there is a corporate response on how to skate close to the edge of the law. It is just wrong and not a good look for an employer. Activities/outings have declined. DON not visible or accessible. The biggest overall incident is DON and Ex Dir being absent from the facility at the same time on vacations without adequate replacement coverage. Not bad after 6 weeks in the new location. Of course this was denied by corporate, yet no one saw the ghost "fill-ins". Office staff are doing the best that they can learning new systems and corporate environment. Hats off to those brave souls still trying to make it work. I fear those that are trying will be replaced soon. As every good management team knows, "it all stems from the TOP." The behavior is set. The buck stops there. You can only be as good as your weakest link. I am not inserting pictures, naming names to further embarrass anyone. Small community, news travels fast. Optics are not looking too great. How do you come back from this? Honesty and transparency would have been nice. Slash and burn putting residence at risk? Not so much.

My mom arranged to have my dad placed in this facility on 7/25/2022 after he was diagnosed with…read moredementia and Parkinson's disease. He was on hospice at the time he was admitted here and passed away two days later on Wednesday, 7/27/2022 so his time here was cut very short. When my mom and I came to this facility after his passing we couldn't get over how nice everyone was here and how clean the facility was. Kamie was amazing and made everything so easy and convenient despite my dad's passing. She made sure we were taken care of and truly made the process a memorable one (in a good way of course). I would definitely recommend this facility for anyone who requires assisted living or memory care in the area. R.I.P. Richard Charles Lane

This is where my family felt comfortable to assist our aging mother, staff are fabulous and the…read moreproperty is all new and modern.

My mother and I had a scheduled tour at 12pm - We had to sign in on a computer- felt extremely…read moreimpersonal. We sat and in the Lobby for over 20 min and waited. The concierge came back to the desk- saw us and didn't greet us. Four employees walked by- saw us and didn't greet us. We got up and left. If they're ignoring potential residents- they're most definitely ignoring your loved ones already living there. -. Would never recommend!

The Retreat at Sunbrook has taken wonderful care of my mom since December of 2019. My mother, who…read moresuffers from dementia and is in the Enhanced Care/Memory Care section at Sunbrook, has thrived since moving into The Retreat, pre-Covid. The staff has taken great care of my mom and their services are outstanding. The Retreat is well staffed, with a good ratio of CNAs to patients (there are currently 12 patients in Enhanced Care). The facility is clean. The rooms are spacious and well designed, which is important for those residents needing memory care. There is always a nurse on staff, and there is always a med tech who manages medications (my mom takes several medications). The Enhanced Care area is secure with a door that locks, and that's comforting to know, since some of the residents there are "flight risks," and need to be in a secure environment. The Retreat can well manage those residents with physical disabilities (my mom is in a wheelchair) and because there is such a good ratio of CNAs and staff to residents (especially in Enhanced Care), the staff is there to ensure the safety and comfort of the residents, with and without physical disabilities. The food is delicious and the chef can accommodate most with special dietary needs. There is a common area where the residents can socialize and thanks to Kaitlin the activities director and her assistant, Megan, there are always activities and projects for the residents to stay busy working on, and there are activities designed to help residents with their cognitive and mental awareness, sensory and memory, creativity, individual worth and spiritual health, and developing friendships. The residents get along well and are friendly towards each other and look out for each other (as much as they can in Enhanced Care). Each of the rooms looks out on a patio, and there is plenty of light that comes into each room. Overnight, there are staff members who regularly check on each resident to make sure that they are safe and comfortable during the night. The on-site nurse is very knowledgeable and accessible, and the managers are directors are accessible and professional, as well as friendly and helpful. Honestly, I could go on and on about how great this place is. It's also beautiful, with a lovely outdoor back patio and fountain that provides a quiet place to go (there is also a special secured patio for the residents in Enhanced Care). The kitchen area in Enhanced Care is communal, and the residents sit 3 to 4 to a table and eat together. This is important so that the EC residents maintain friendships, can gather and not feel so isolated, and those who need help eating (like my mom) can get assistance from the CNAs who always stay and help during mealtime. The staff at The Retreat is very accommodating to individual residents -- my mom has a hospital bed that she sleeps in and needs a fall mat under her bed and needs oxygen, which the nighttime CNAs always set up for her when they tuck her in at night. The Retreat also allows for service providers to come in and offer physical therapy, hospice care, speech therapy, and other activities. Monthly themed parties upstairs (Valentine's Day, Cinco de Mayo, Easter, St Patrick's Day, etc) with the residents who do not live the Enhanced Care party allow the opportunity to mingle with new people. As for Covid protocol, The Retreat makes sure to regularly test staff and residents (who show symptoms or fall ill) and goes to great lengths to protect the health of all of its residents and staff. Visitors are required to sign in and do a temperature check before entering the facility. This is extremely important to protect the health of all the residents. What a wonderful place The Retreat is and my mom is so very lucky to live in such a remarkable, fun, safe, comfortable, and healthy place where she can thrive.

It's a newer facility and seems nice but their sister facility with the same owner a few miles away…read moreis really dirty and smelly inside so how long until this facility goes downhill? The residents are wonderful and some of the staff are, too, but other staff are very unfriendly and clearly choose favorites among the residents. My relative was a happy resident until she fell and got hurt. Then the staff didn't want to bother with her. When she needed help, the staff took an hour or more to respond to her call. Don't bring your loved one here unless they are completely independent and don't need any assistance.