I am changing my initial review upon October 2023 touring, occupancy for a family member in…read moreNovember 2023. Property sold March 1, 2024, and the transition has not gone well for residents. Directors have all been replaced. All is not as it was projected and is not looking up at the present. Many residents and families were disappointed but tried a "wait and see." I am not endorsing this Pennant/Pinnacle owned facility. I doubt they care very much what I think. My YELP community does. Type of care: Memory Care... The most vulnerable residents. Cleanliness...inconsistent Care of resident...inconsistent. Weight loss. Meals... (3 daily, no consistent snacks available or offered) food is forgettable and inedible). All residents get the same meals regardless of any dietary restrictions. Exercise or mental/sensory stimulus..inconsistent if at all. I'm giving care staff benefit of the doubt. Overwhelmed and overworked. Assuming tasks not qualified. Caregivers with an enormous list of daily routines. Currently 1 Caregiver for 8 (wing occupancy 18) with 1 medtech (that floats) during the day. Maintenance tasks incomplete. Facility now looks unclean and weathered. I am sure there is a corporate response on how to skate close to the edge of the law. It is just wrong and not a good look for an employer. Activities/outings have declined. DON not visible or accessible. The biggest overall incident is DON and Ex Dir being absent from the facility at the same time on vacations without adequate replacement coverage. Not bad after 6 weeks in the new location. Of course this was denied by corporate, yet no one saw the ghost "fill-ins". Office staff are doing the best that they can learning new systems and corporate environment. Hats off to those brave souls still trying to make it work. I fear those that are trying will be replaced soon. As every good management team knows, "it all stems from the TOP." The behavior is set. The buck stops there. You can only be as good as your weakest link. I am not inserting pictures, naming names to further embarrass anyone. Small community, news travels fast. Optics are not looking too great. How do you come back from this? Honesty and transparency would have been nice. Slash and burn putting residence at risk? Not so much.

My mom arranged to have my dad placed in this facility on 7/25/2022 after he was diagnosed with…read moredementia and Parkinson's disease. He was on hospice at the time he was admitted here and passed away two days later on Wednesday, 7/27/2022 so his time here was cut very short. When my mom and I came to this facility after his passing we couldn't get over how nice everyone was here and how clean the facility was. Kamie was amazing and made everything so easy and convenient despite my dad's passing. She made sure we were taken care of and truly made the process a memorable one (in a good way of course). I would definitely recommend this facility for anyone who requires assisted living or memory care in the area. R.I.P. Richard Charles Lane

If you are not family they don't give a damn about you and are very rude…read more I think the level of care is better at the dog pound than at the retreat. All management is concerned about is their paycheck not the residents. Our loved one has declined rapidly since in their care and they deny us visiting rights because we are not family. She claims they hurt her and they lie about her care to anyone who asks about her including doctors. We have been close friends for over 20 years and provided care because her family lived out of state. Our loved one was very unhappy and wanted to be moved out of the facility.

Outstanding care. Extremely clean and well run. The staff and management go out of their way to…read moreprovide individual attention and outstanding care to residents. My mother in law was extremely well care for at the Retreat.i would highly recommend this facility.

This is where my family felt comfortable to assist our aging mother, staff are fabulous and the…read moreproperty is all new and modern.

My mother and I had a scheduled tour at 12pm - We had to sign in on a computer- felt extremely…read moreimpersonal. We sat and in the Lobby for over 20 min and waited. The concierge came back to the desk- saw us and didn't greet us. Four employees walked by- saw us and didn't greet us. We got up and left. If they're ignoring potential residents- they're most definitely ignoring your loved ones already living there. -. Would never recommend!

My mother-in-law recently moved into the facility. Very nice room. Lots of activities. Amazing…read morestaff. They are helpful. They are patient and kind. They took good care of my mother-in-law. She was very happy there. And she's a tough cookie. I think the price is reasonable. And your relative would be very happy there.

No doubt it is a beautiful facility. The parking lot environment does not go unnoticed. What is a…read moreplus if you get beyond that is the location. It is central to shopping,services, and a multitude of activities. Residents are friendly and welcoming, each a testament to their satisfaction with the facilities. The tour (measured by the guide's enthusiasm) was obviously not high on the list of things to do that day. The virtual tour had more excitement. If giving a tour sells your facility to a potential family your heart needs to be in it. What sets Spring Gardens apart? A library, a crafts room, a theater, an ice cream bar,, a dining room? It seems cuisine are touted as being the best at all the senior living we visited. No one showed us a sample of a meal, or offered a thirst quenching beverage. We were told we could purchase a meal coupon...not the right answer for a family about to plop down several grand a month. A better demonstrated tour is in order. The tour showed sizzle...not the steak. The missing star is the "service" in setting SPRING GARDENS apart. It didn't and should have. I've demonstrated many products and services to thousands of customers in 35 years...this tour eeds to be polished and focused more on what the family member needs, rather than THIS is what we got. It was a whiplash tour. But thank you SPRING GARDENS for your time. Maybe the residents should do the tours.