I feel like I was conned. They took over 30 minutes to get the ladder together to get on the roof. I had squirrels coming in on the side of the chimney and I wanted them to repair this so that the animals would stay out. They hung out on the roof for a while doing nothing. One of them kept watching me on the ground to see if I was watching them do nothing. Then, they came down with a really expensive solution to my problem and said I had all these roofing issues. They said they couldn't fix the chimney without all this expensive equipment, and they started talking about all the "work" I needed that they would come back to do. When they came in, I was preoccupied with the animal control guy and I agreed to let them clean my chimney, even though its a gas chimney with ceramic logs. Big mistake! They charged me $175 to vacuum out my fireplace and wipe down those ceramic logs. Something I could have done myself. I was shocked because another company with very high Yelp reviews had said $60 to clean, so I had thought it would be $60-$70. I should have asked first. So, they charged me $250 (including $75 for the "inspection"), and my real problem wasn't addressed. I'd stay away from them if I were you. read more