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    ABC Chimney Service

    3.0 (4 reviews)
    Open 8:00 am - 6:00 pm

    Services - ABC Chimney Service

    Fireplace cleaning

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    SootMaster Chimney Sweep

    SootMaster Chimney Sweep

    1.0
    (3 reviews)

    IF I could give a "ZERO" I would. The customer service is simply awful. They could not seem to…read moretake a simple request for a chimney cleaning and make it happen. They did not understand the concept of "who" the financial responsible party was. So Many calls and at the end of the day.... NO SERVICE TOOK PLACE. The tech called me the day of the service, I gave him the contact number and he called...Apparently from his truck, the client didn't answer but he was there and IF the tech would have gotten out of the truck, the service would have been completed. Someone from the company called me and literally chastised me because the client wasn't at the location and was clearly unaware of the appointment time. Who is she to have a conversation like that with a customer, the PAYING customer. Additionally, she was equally as rude telling me that there was no payment information. I must have told 10 people during the appointment setting AND the tech who called me that I would pay. At this point I have had enough of her attitude and called her out on her unprofessionalism and... SHE HUNG UP ON ME. I called back and left a message and got a return call from Douglas. He called me at 10:00 AM and I did not get the chance to return the call until 2:00 PM. The conversation did not go well and I gather it was because HE made the effort to call and I didn't answer. I asked if he was the owner and he stated "The owners don't take calls". Maybe they should so they can see and understand just how poorly this business is operated. NEWS FLASH: There are 100's of Chimney Sweeps in New Orleans. You need to step up your game and consider a Customer Service Policy...

    I originally called Sootmaster to replace a damaged galvanized metal chimney cover for one of my…read moreabandoned fireplaces - something that should cost just a few hundred dollars. Over the phone they told me the metal cap would be easy to install and could be formed on site right after the field tech comes out to measure and provide an estimate. I was told there would be service fee of $225 for the tech to come out, and that fee would be applied to the cost of the work. When the field tech came out, they provided me with an estimate for over $2,000 worth of work - almost all of which was unnecessary as it was just performed less than a year ago when my roof was replaced. The field tech also told me it was their policy to not replace galvanized chimney caps in-kind and can only provide me with a more expensive cementitious cap. He took my $225 and left. Over the course of 3 months, I called Sootmaster to get a quote for the galvanized metal cap. The folks on the phone were friendly but each time I was told one of their supervisors would reach back out to me, and so far this has never happened. I've gone through several rounds of this with no call backs and still have not been given an estimate for what I originally asked for. I'm EXTREMELY fed up and am finding another company to work with. Avoid working with them at all costs.

    Lauricella & Sons

    Lauricella & Sons

    4.9
    (22 reviews)

    Cautious about which company to use, I was pleased to learn that Lauricella and Sons has been a…read morefamily-owned foundation/shoring business for more than 100 years. They are "old school" and contemporary in their approach to any issues including structural damage, rotten wood, decaying piers and other challenges. They are well known in the Garden District, French Quarter, and throughout the city. The team was respectful and willing to explain any procedure used. I would not hesitate to use them again with complete confidence.

    Dear Y'all, Today I am happy, but a little bit sad too…read more Today David and Dave Lauricella...AKA the Dynamic Duo...are putting the finishing touches to my house renovations. The sad bit is I won't be seeing them every day. They've just finished doing major repairs on my front porch, siding and ceilings. Until they started the repairs (caused by termite and water damage I didn't know I had), my porch had been held up by the hand of God. Then He handed it over to the Dynamic Duo to fix. It was almost a shame to put the siding back on over the studs and insulation because Lauricella and Son are seasoned craftsmen of the highest order. Oh, and my beautiful put-back-together-again, re-beautified front door! I could digress and go on about how delightful David and Dave are, or how they go out of their way to do what you want done, or how I gave them a key to my now beautiful front door when I was out of town, or how I never had to sweep up after them. Honest. Suffice it to say, I am thrilled to bits with their work and work ethic. Cheers, Kathleen Langan

    ABC Chimney Service - chimneysweeps - Updated August 2026

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