Bernie was extremely knowledgeable and friendly. He was able to find the perfect size board to…read morereplace my termite damaged trim pieces. The cashier was able to direct me nails, wood putty, spackle for filling in cracks, along with proper tools to use and small piece of sandpaper.

I have to say I'm here on a Saturday morning. It's not very crowded so they were able to spend more…read moretime with me and help me. I want to shout out to Giovanni who loaded my truck and was very patient when I picked out my stones and Armando in the office who was just really nice. It was nice to come to a place where everybody's not standing around talking to each other and they come out and help you. What a concept. Thank you very much for your help at site one

Not your typical reason why we stopped by this business. We were on the hunt for some rocks for our…read moreson's bearded dragon cage, we stepped in the office to ask if we could purchase some smaller individual stones, and the lady at the front desk was so friendly and accommodating. She let us chose from so many sample pieces they had to take free of charge. Thank you again!

Great. I was able to see the displays and make an informed choice about my driveway pavers. They…read morealso gave me samples to take home. Thanks.

The people at the counter provide good service and knowledgeable. They were also very attentive and…read morehelpful when I needed to load my purchases.

Rude employees!! They do more talking on there radios, and to the other employees and you just…read morestand there waiting. Not one person ask if you need help and when you ask they snap back you'll need to wait. WTH

I purchased bags of rocks for my yard today. The man who helped me was delightful. He was…read moreinformative, patient and helpful. They have lots of great products. In addition, the man who loaded everything in my jeep was also friendly and helpful. I will definitely be returning there for my masonry needs.

Bottom Line: You can not trust anything Prime Stone tells you…read more I completed a major rebuild of a house and out of the dozens of vendors I dealt with Prime Stone was by far the worst. Their prices and delivery times would change every time I talked to them. If I came close to an order the "price" would increase per the owner. If I wanted to discuss things directly with him, he would be impossible to get a hold of. Also they made me purchase material samples, which I needed to coordinate with my designer- I worked with vendors from SLO to Reseda, and they were the only ones to do that- and they would overcharge for that, supposedly because "customers would take advantage of that privilege" (yeah- makes no sense). They repeatedly guaranteed a full refund when I returned the unused samples. Of course when I returned the samples they would not honor that promise. They said they were mislabeled(?), used(?) , not theirs(?) and were too old (?). Total BS. Worse- when I politely asked to get my money back I was insulted (called stupid and a poor businessperson), asked to leave. When I then asked to talk to the owner I was told they would call the police. I have been a Ventura resident for forty years and this is was my worst ever experience with a local business. Avoid. They charged me over $100 for this.

The Best rental company! They had the equipment I needed that day! Cool friendly staff and helped…read moreme load the equipment. The equipment was perfect (used) worked awesome. Definitely recommend and will return for my next project.

If there was an option for 0 stars, I would choose it…read more I recently made a bad decision by choosing to rent a forklift from this company. The forklift broke down 3 days into using it, but that is not the reason for my dissatisfaction. I tried to call the day it broke down, but I'm sure they were closed since it was after 5 PM on a Friday so no one answered. We attempted to use a different forklift of ours, but that one broke down too. When we called to either have someone from their team bring us another forklift or repair the broken one, Steve was extremely unprofessional. He first began by accusing us of lying by asking why we didn't report it as soon as it broke down. Then, he becomes adamant that it wasn't running correctly because it was out of propane, which wasn't the case. Then, he starts to threaten me on what it's going to cost to get someone to come and assess needed repairs. The whole time he was being very accusatory, unprofessional, and rude. Eventually, I told him to just arrange for someone to come pick up the forklift. If he's a "manager" for this company (as he stated), they are in very bad shape. I am going to STRONGLY recommend people to never rent anything from this business and will personally NEVER rent anything from them again.