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    Fillmore Granite and Tile

    4.2 (13 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 2 weeks ago

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    The backsplash did not reach up far enough to cover the damage to the wall from previous backsplash. A measurement issue.

    I hired Fillmore Granite and Tile for a multi-bathroom remodel and it was the worst experience I've had with a contractor to date. Everything seemed to be going fine until communication, install, and timeline issues with the installer, Nick (the business manager who calls himself the owner of the company but is not), brought out the machismo qualities in him. Basically, in the downstairs bathroom, he measured incorrectly and the new backsplash he installed did not reach up high enough to cover the damage to the walls from the removal of the old backsplash. This, according to Nick, was my fault. And I would have to hire someone who did drywall repair to fix the damage that his faulty measurements caused... at my own expense. Likewise, upstairs, he did not measure the mirror in relation to the backsplash. This was also my fault. And I would have to hire someone to remove the glued-on mirror and rehang it later... at my own expense. In addition, there was no set schedule. I would find out in the morning what was, or was not, happening for the day and if I questioned this, Nick would immediately become passive aggressive. Things went downhill from there, leading me to refuse to work with Nick for the remainder of the project. In the end, they did send out a dry wall repair guy, who I'm fairly sure didn't do it for a living because the damage is still visible (see pictures). They also removed and reglued my mirror on the wall. As they should have, considering the error was ultimately theirs. So, ladies, if you don't mind receiving the answers to your valid questions in short, demeaning, and clipped ways, Fillmore Granite and Tile is for you. If you are okay with your newbie construction concerns being totally dismissed and ridiculed, Fillmore Granite and Tile is for you. If you enjoy being gaslit and informed you were told things that you were not--things that are nowhere to be found in scheduling emails or paperwork, then Fillmore Granite and Tile is for you. But most of all, ladies, if you dig being hung up, called a difficult woman, and totally being talked over when you are trying to make your point to the man you are paying 8K for countertop installs then, by all means, hire Fillmore Granite and Tile because they are definitely for you. For the rest of you, stay away. You've been warned. *On a positive note, the young guys who did the installing--led by Luis--are hard-working, dependable, and friendly. This review is not a reflection on them.

    Gorgeous granite countertop and diamond backsplash Done by Fillmore Granite!

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    24 days ago

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    9 months ago

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    4 years ago

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    3 years ago

    Super friendly staff. Good selection. I came here for a piece of scrap granite and the sales guy was very helpful.

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    4 years ago

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    7 years ago

    They are awesome! Professional and reasonable!!! They get the job done in a timely manner and we couldn't be happier with our results!!!

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    9 years ago

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    9 years ago

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    9 years ago

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    Oscar L.

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    Review Highlights - Fillmore Granite and Tile

    She called Nick the owner/manager who came out and moved the piece for us.

    Mentioned in 4 reviews

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    805 Flooring Baths & Kitchens

    805 Flooring Baths & Kitchens

    4.9
    (61 reviews)

    We had the slate flooring in our home cleaned and sealed after a pipe broke and flooded our home…read more Once all reconstruction was completed, the floors were done by 805. They did a stellar job and the floors are super clean. Communication was great and everything went well. The insurance company paid for the job, so I'm not certain what the costs were. They did pull some paint off a door where they taped up some protective plastic sheeting. I'll contact my GC to have that resolved.

    I reached out based on the Yelp ratings, which seemed stellar. Shocked at the experience…read more First off, we scheduled a date and time for the estimate. After nothing for 30 minutes past the time, I call and they said they would be there in 20 minutes. Shows up one hour past the scheduled time...it happens, I understand, but maybe you should at least apologize and give me a heads up? Apologizing after I call you out is not comforting. Very nice in person, Takes measurements and discusses. This was a Friday, so I understand we might not get the estimate soon. I'm told, if not this weekend, I'll get it to you by Monday eod. No worries, that's reasonable. Heck, it can be any day, just do what you promise. Monday nothing. Tuesday nothing. Call Wednesday. Says I'm really busy, No apology until I call them out on what they promised. I didn't set the expectation, they did. I tell them, if we don't even have a contract and you're being like this, what am I to expect? Next day, I get a text about the room to be done, is it upstairs or downstairs, and the bathroom, is it being done? I'm totally confused, we never spoke about a bathroom and the room is upstairs. I get the quote finally. It's ~$30k more than another quote I got from a 5 star Yelp business. WTH. Looking deeper into the quote, it's talking about terracota tile and grout...we never spoke about that, we spoke what I already have downstairs, which is laminate. They even stated, that's a manufactured piece we can't get anymore but we can get something close to match. Don't always believe Yelp reviews, but I'd believe this one.

    ProSource of Oxnard

    ProSource of Oxnard

    4.5
    (41 reviews)
    $$

    Thank you Neena for outstanding customer service. I truly appreciate you walking me through some…read moreoptions. Your follow up is always very timely and you have a wonderful approach. I felt smarter after meeting you ;) I look forward to sharing more ideas with you and the staff very soon. Cheers !!!

    It is a pleasure to be able to share my gratitude for, Nicole Concepcion, of ProSource in Oxnard,…read moreCA. A contractor referred me to this store to pick out my wood flooring and he specifically recommended that we work with Nicole. I definitely wasn't looking forward to a sudden remodeling project but from the moment my daughter and I walked into the business, and met Nicole, we felt like we had won the lottery! I went from dread to delight in a matter of minutes. Her personality and professional demeanor was refreshing. "Nothing" was hard with Nicole by our sides! Choosing from innumerable samples is my worst nightmare. Nicole easily guided us in the decision making process for our wood flooring, then our tile and finally our cabinets! We actually enjoyed the process! Most importantly, when there were glitches or issues, because that's how life is, Nicole was at her best. She was always available by phone and quickly jumped into action multiple times. We felt extremely confident in her skills and knowledge. The contractors that she recommended for us were proven professionals that she had longtime working relationships with, another huge plus! Remodeling in a hurry is not an ideal project but we had an excellent experience and happily recommend Nicole, and ProSource, to our friends.

    Fillmore Granite and Tile - flooring - Updated August 2026

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