My SUV's transmission met its demise on I-75S during 8 AM rush-hour traffic. I called AAA, who…read moreconnected me with A1 towing. My driver's name was Chip. Not only did Chip arrive under 30 minutes, he checked in regularly to make sure I knew that he was on his way. He also made sure that I was safe each time that I spoke to him. Once there, he had the car loaded and on its way to the repair shop in only a few minutes. Chip then called me later to make sure that I knew the car had arrived ant the repair shop and also to make sure that I didn't need any further assistance. I highly recommend this company and would absolutely use them in the future. A big thank you to Chip for making a hectic morning go a lot smoother!

Absolutely fantastic company!! Highly recommend. Sam came to us in about 8 minutes and was so very…read morehelpful. He went above and beyond taking excellent care of my 2025 Infinity QX50. When he recharged the battery the system reset and we are on the road again. Thanks Sam for your knowledge, expertise, and your care and concern. You saved us!

I love that they're a mom and pop automotive shop, but I was definitely nearly scammed out of…read moreservices I knew I didn't even need and I'm not knowledgeable about cars at all. I actually wasted money going to them. Another business looked at my vehicle, got everything completely together...I can drive again.

I was visiting Chattanooga and my car wouldn't start. After I had no luck with the nice folks at my…read morehotel, I searched around and called a com that wanted to charge me $200 just to come and jump start my car (with an up to 60 minute wait time. Um, no. The maintenance guy at the hotel recommended Downtown Auto. I called and Bob said they'd jump start my car and install a new battery for that same $200. Bob was great and really helped me out in a tim of need. He saved the day! Thank you, Bob and Downtown Auto for everything!!!

They successfully towed my car that was stuck under a tree while being very time efficient. And for…read morea lower price than what it should've been. I highly recommend using quality towing and recovery!

Timothy was awesome, got our truck towed all the way up our dirt driveway way. And was super quick…read moreand just fantastic.

Very courteous and helpful. Everything was exactly as expected. Great service in every esy.read more

Don't call anyone else. If you are out late, need a tow, this is shop who you should call. They…read morehave high ratings for a reason. The phone number is Steve's personal cell phone 4248028254 Highly friendly, highly professional.

I have great experience buying my 2025 freightliner truck with Jamie ( saleman) , and Noah (…read morefinance). Highly recommend

Brought my 2018 Tiffin phaeton for 10,000 mil service Made…read morean appointment in advance. The service manager guided me to what would possibly be needed. the right person he told us was his mechanic for RVs, who knows all about freight liner Chasis was Les., who went to freightliner school in Gaffney SC. Les was top notch on his workmanship and the most courtesy guy we have ever met. We live in Florida but when we leave Florida and head north, this is the place to go for service. Price was also much less than we were quoted in Florida.

They were so helpful and responsive. I really appreciate them making me feel like I was a priority…read moreand getting my car repaired so quickly and not charging a lot. I appreciate the kindness.

Very honest people here at S&M. Would recommend using these guys for all your towing and repair…read moreneeds. Had a second opinion on a repair and these guys came got it and repaired it! Thanks for the honesty and work!

I appreciate the free look under the hood but I guess you really get what you pay for. I'm frkn…read moreblown away you don't know if a Ford Explorer is supposed to have a part or not. You're supposed to know how to fix cars but bing ai has told me more about my car than you. Let ME tell YOU, IT IS MISSING A PART!! I gotta wonder, INCOMPETENT????? I don't want you anywhere near my car. I think you're lying or ignorant. You wouldn't stay in business if you blew off every customer like you did me. What about me makes you not want my business??????? You act like you don't want to, or don't know how to help me with this simple issue. Either way that's every reason to never bring my car to you again for any reason. My god if I put my mind to it I COULD DO THIS I BET! But I'm not a mechanic, I wanted you to do it.

Requested an alternator be put in my vehicle to which they called back and asked why and said it…read morelooked like a battery needed to be replaced, they charged me 291$ for a 120$ autozone battery. To which the problem was still not solved and I still need an alternator, had to tow my car from fort O to collegedale to my old trustworthy mechanic because obviously these folks ain't it.

I had been on a girl trip in Lookout Mountain and went to leave Sunday morning-my car wouldn't…read morestart. Ended up having to get it towed to the bottom of the mountain and goggled auto repair shops. Luckily I saw Certified Auto Repair and had it towed there. It was a small town on Sunday morning: everything was closed. I called the number wanting to leave a message about my car, but to my surprise the owner answered! Bryan was so sweet when i explained the situation and promised someone would be there by 8 am, even if it wasn't him. Note: he was speaking with while going through a family challenge and i truly appreciate him. Long story short, he called me in the morning and beat me to the shop! Him and his guys were able to jupm it and get it in the shop. It was a bad battery: they called O'Reilly and had it delivered, put in and me on the road with better directions than GPS, which saved me 1/2 an hour, all before 9:15 am!! The amazing thing: they didn't fleece me on the price, were super nice and very professional. How i wish he was in my town because he would absolutely be my mechanic. As a single woman, I cannot recommend him and the shop enough. I always felt safe, heard and respected

These folks are the most helpful and professional bunch of mechanics I've ever met. Plain and…read morehonest assessments of my auto problem are what they gave me. I had a nail on my rear driver tire while driving through the tri-state area so I found them online. The owner promptly addressed the issue with the help of his crew. The location of the puncture was close to the sidewall so it was somewhat tricky to patch...not too difficult but great teamwork was what I saw in these guys. The best part of my experience was when the owner sent me on my merry way without asking for a payment. What a Christian fellow! He knew we were on the road and I was with my family. It was close to Christmas and he exemplified the true Christmas spirit. More blessings to these guys.