Very helpful in finding the correct size phone cover. Well stocked compared to Vetizon nearby…read more There is ample parking and the store is easy to find.

Came in on a weekday afternoon. There was no one in the store but the worker was too preoccupied…read morewith finding the next show she wanted to watch on Netflix than answer my questions and look things up for me regarding my account. Also wanted to cancel a line on my account and she said they can't do so in store and it has to be done online or over the phone.

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

New management is doing something right. Stop by this Verizon for great honest service. Ask for…read moreAndy if you have any problems.

Today, January 24, 2026, at approximately 10:20 a.m., I visited the Valkenburg Verizon location…read morenear the Pearl Harbor area for assistance with pairing my Apple Watch (Cellular) to my iPhone after the phone required a factory reset. My expectation was simple troubleshooting support and guidance. During this visit, my interaction with a male associate wearing a blue medical mask came across as condescending. The tone and manner in which my questions were addressed made me feel dismissed rather than supported. The issue itself was straightforward, and I did not expect an unhelpful or dismissive attitude when asking for assistance. As a front-facing, customer-centric business, customers should be treated with patience and respect, regardless of how simple or complex the issue may be. Basic questions should always be met with professionalism and courtesy. I am providing this feedback so the experience can be reviewed and addressed. I hope future interactions at this location better reflect the level of customer service Verizon aims to provide. Thank you for your time and attention.

Exceptional service! Only took 2 minutes to add a screen protector to my new phone, quick, reliable…read moreand affordable! Thanks!

Thanks for the help Giovanni much appreciated will be sure to come back if i get a virus againread more

EXCELLENT customer service!!!! I went in for one issue. When another issue was discovered, Don H…read more Went above and beyond to investigate the underlying issue. He got on a call with customer service, who was unable to address the issue, so he escalated his findings to his manager, Collin, who put in a help ticket. Collin has provided me two follow up calls to keep me informed of where we are in the process and to keep communications open with me. I appreciate the team at this store and am so thankful for their professionalism and the courtesy they extended to me. Thank you Don and Collin!!

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Crappy business. Shady business in all already. Tried to cancel service but they kept giving me the…read morerun around for months. Many workers don't even speak English

Hours is Monday to Saturday 10-7 and Sunday 12-5. Got here at 1pm on a Sunday and the store wasn't…read moreeven open. No sign, called several times and no answer. Why post hours if you're not gonna be opened?