I had to wait more than an hour just to pick some phones the guy that checked me in was not doing…read morenothing at all he was on his cell the whole time i watched two 45 min episodes of a series I watch till I got annoyed and asked what was going on and the lady that was working there asked me what I needed and I explained to her that I was just picking up some phones and she said o that's simple and the guy that checked me in went to the back. Thanks to the lady that took care of me but who ever is checking people has no manners and his customer service is really not what Verizon should represent I have a loyal customer for 12 years and this is the worse I have been treated over the time I have been with them I'm not including what went on in there because it would take too long.

I tried to ask this company to help me to show me how I can get my phone fix because I had…read moreinsurance on it. The lady didn't direct me to get a file an appeal. The company that want to fix it told me Verizon Victoria knew that they have to file an appeal so I can get it fix. So the customer service was lazy with helping me. That's not right. I had brought a phone from them. I should be help from my issue.

I accidently dropped my android phone and it would not charge (not even with a wireless charger)…read more After my telephone service provider could not fix it, they referred me to Phone Masters. At Phone Masters, the manager, Ahmad J, was friendly, understanding, and knowledgeable about the telephone issue that I had acquired. After doing a quick but thorough assessment, Ahmad was able to provide me with a solution to my problem at a reasonable price. Excellent service!

I had a issue with my phone and decided to use Phone Masters…read moreas the location was close to my home. I am so glad that I did. Excellent Customer service from manager Ahmad. Very affordable, no wait, I felt confident I was getting trustworthy help and no pressure for Add On sales. And phone fix resolved on the spot. I went here instead of my usual AT&T and I'm very pleased. As a " senior citizen " I felt I was in good hands and not being swindled. It made my day. Thank You! I'll definitely return.

I was having a problem setting up my new phone. I walked in on a Sunday afternoon and was taken…read morecare of immediately with no wait. The service was professional and courteous. My problem was resolved quickly. Would recommend.

How do you have a 5-star rating when on a Saturday morning you have 2 people working and a store…read morefull of people waiting for assistance. There was an elderly gentleman in front of me in line using a cane. These workers never offered him a chair or acknowledged him or acknowledged anyone else coming into the store. T-Mobile Crestwood, you need to do better!