Service is great! It's not high pressure. & they won't try to upsell you. I made a purchase, &…read morewent back the next day to change my item. No problem! They have a good selection, with all items "made in USA"! I have recently shopped at 2 other mattress stores. This BedsBedsBeds & Mattresses store offered me the best value! I'm very happy with my purchase. Go check them out when you are looking for mattresses!!

I just seen this response if you ever shopped here you will know they keep a full copy of receipt…read moreon file in the store. The old fashion way. This guy truly should not be working with the public. I went in with a question not a demand. He just went off on a serious tantrum. It was just a bed frame. I have no idea all these other comments he made. Somebody needs help customer kindness. I have shopped here 2 times already. Not concerned with the merchandise more so the attitude of employees.

On the initial visit , my sale person Sam and Sabrina came across as very nice and helpful. Well,…read morewhen it was time for the delivery? Nobody knew anything about it. I just requested a refund 2 months ago, and I'm still waiting.

DON'T PURCHASE FROM HERE! Supposedly they're Crestwood location is going out of business but truth…read moretheir setting up shop elsewhere and probably under a different name. I wanted a specific couch and was willing to find a dupe or similar couch to it so I visited OMG Furniture after work one day. Met Sam and he stated he could order the exact couch I wanted. The price was AMAZING! So I was sold! Let's fast forward about 4 weeks later anddddd no couch has been delivered. I call the store and the woman I believe her name is Sabrina answers, transitions the call to Sam and well long story short I sat on hold for 4mind while they 'tried to figure out why my crunch wasn't delivered'. I went in store next day and was told my couch would be delivered the following week. Cool, leaves store but then I realized Sam never gave me a set delivery date so I went back the next day to confirm a delivery date. He stated by next Friday it would be delivered but he's going to give a call if could be delivered earlier than that. No call came but Friday came and an hour before their deliver service stopped I still did not have a council. I love about 45mins from OMG so I knew by 7pm my couch wasn't going to be delivered. I contact the store trying to see if a miracle would happen and they would still deliver today. lol silly me...the couch wasn't NEVER ordered on the first place. So all that run around on dates and delivery and the 3 times I came in to talk to Sam about the couch before I even purchased the couch was a game. He knew the couch I wanted was a couch that was only exclusive to Ashley but waited to say something at the time the couch should have been delivered. That information should have been stated wayyyyy before. His remedy was to sell me a similar couch. Negative, refund me my money. He completed a refund but I'm still going through my credit lender I used (didn't use their credit options because they completely over priced the item) to ensure the sell does not go through and I get the money I've already paid on installments back. This place is a SCAM! Don't shop here. Oh Supposedly there's a boss Sam refers to when things go wrong but Sabrina acts like a boss doesn't exist and that Sam's approval is needed just to refund money. Sounds like Sam is the boss and who he is referring to is the warehouse where they store the furniture.

I have purchased a few items from this business and never had any problems. This store has not been…read moreopen in Midlothian in quite some time. I don't know if they are open anywhere else.

These guys are absolutely fantastic! I dealt primarily with Daniel and George and couldn't be…read morehappier with the service, legwork, and delivery and set-up. My experience began with looking for a bedroom set for my new condo. I checked out a few different places, between Orland, Mokena, and Bolingbrook and happened to stop in at Factory's location in Midlothian. I found that they have access to the same Ashley line I was looking at, at a much better price. I ended up getting a couch from them, too, also at a great price and my entire experience left nothing to be desired. I will certainly return to them for future needs and have already told anyone that mentions furniture, about their establishment. Great job, guys!

Incredibly helpful and transparent, bought the wrong size used mattress and he returned it no…read moreproblem and he said there was a cal king but wasn't so gave me a better one for free then got a platform

April did a great job in assisting me pick the best mattress along with her manager. There was no…read morepressure at all and I appreciated that. They have nothing to do with the quality mattress I purchased but I told them what I wanted and gave me suggestions. April also assisted with what would be in my budget. I selected the temper pedic hybrid and I have no more neck or shoulder pain. This is the best mattress ever. Carlos delivered it and set it up quickly. Showed me how to use the remote and got rid of my old mattress.

This place is terrible . I got a sales guy over the phone who told me all these great things about…read morebed pillows. He sold me this script . I ordered 4 pillows . 2 for my 14 year old daughter , by the way she has 4 other pillows on the bed and I put the other 2 in my guest room . They are worst than Walmart cheap pillows . After 3 months they're flat and need to be replaced . I called the store to complain . I was told by a really rude lady " so what do you want us to do?" I was shocked, she then said to me well mame there's nothing we can do. You can replace them if you like . You get what you pay for , we have a better quality of pillow if you're interested. I then ask for a supervisor, she said there isn't one available in the store but I'll have one to call . It's been almost a month . Don't buy anything from here .

Great customer service. Delivery crew very friendly. Beauty rest mattress is the greatest quality…read moremattress I have ever owned

Tom & Sergio worked with us to get the mattress of our dreams !! Customers service was fantastic…read morethey are very personable & knowledgeable. Highly recommend stopping at this specific location if you're in the market for a new bed, you won't be disappointed !!

Went in on a rainy night to look at mattresses and we were the only ones in the store. Tim was very…read morehelpful and knowledgeable without being overbearing and sales-y. He educated us on mattresses based on our preferences and was very genuine throughout the whole process. He even gave us a discount for coming in on a rainy night and buying a mattress.

This is where my husband and I bought our king sized purple mattress and it was such a pleasant…read moreexperience. Our mattress salesman really did a great job explaining the mattress' features to us and didn't pressure us to buy anything on the spot. I truly recommend checking this place out if you're looking to invest in a good mattress

Called and manager beat around the bush over and under telling me to come in for the best bundled…read moredeal. The best deal was not the best deal even on site service is not what it used to be, as I have purchased here several times in the past. Answering personal cell phone while helping customers. Offering "better" deals on site vs a phone inquiry. Ok- will never step foot in here again. What a waste of time.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Wide selection of wonderful furniture! I never saw anything quite like it- the owner Joe is very…read moreknowledgeable and his staff is friendly.

Complete lack of customer service. As in no response at all. Very disappointing. When I…read moreaccidentally contacted the incorrect Amish Furniture store, I was so impressed at their timely response which makes the lack of a response from Amish Furniture Shoppe even more frustrating. I simply need a replacement shelf - it's not rocket science.

Vikki is nothing short of amazing. The warehouse has a wonderful selection to choose from. If you…read moreare in the market for new home decor, make this your first stop!

I am very happy with my purchase of a GE refrigerator. I originally tried to purchase an LG…read moretotally online, but open box priced items move fast and when the order went through, that particular fridge was already sold. Only sticking point is that no one called me to let me know. When I called to confirm delivery days later is when I found out. It was very easy to go to the actual store to see the current inventory. Fred was very helpful in selecting a comparable fridge, swapped the items in the computer and the next day I am sitting waiting a few hours before going shopping. I am so sick of eating out! Delivery company they now use is fantastic. They called day of delivery with a window and then called when I was the next stop. Old one out, new one placed where I wanted it, easy peasy. Thank you to everyone. I have already been browsing the dishwashers........ I will be back.