I came here to buy a dresser that I needed very quickly because I moved without much notice. I…read morepicked a dark brown/grey dresser that looked modern and nice on the outside which ended up costing around $700. I still feel scammed years later because the dresser on the first day broke when I put clothes in it. The bottom right foot broke the same day it was delivered. It's still standing because it has a support foot in the middle but even then the material of the dresser was cheap since the foot went completely through the bottom of the dresser. This place has been putting out signs for a year or two saying there's sales and they're going out of business but don't come here because you will not get quality furniture. Get something off FB Marketplace instead.

On the initial visit , my sale person Sam and Sabrina came across as very nice and helpful. Well,…read morewhen it was time for the delivery? Nobody knew anything about it. I just requested a refund 2 months ago, and I'm still waiting.

I have purchased a few items from this business and never had any problems. This store has not been…read moreopen in Midlothian in quite some time. I don't know if they are open anywhere else.

These guys are absolutely fantastic! I dealt primarily with Daniel and George and couldn't be…read morehappier with the service, legwork, and delivery and set-up. My experience began with looking for a bedroom set for my new condo. I checked out a few different places, between Orland, Mokena, and Bolingbrook and happened to stop in at Factory's location in Midlothian. I found that they have access to the same Ashley line I was looking at, at a much better price. I ended up getting a couch from them, too, also at a great price and my entire experience left nothing to be desired. I will certainly return to them for future needs and have already told anyone that mentions furniture, about their establishment. Great job, guys!

Incredibly helpful and transparent, bought the wrong size used mattress and he returned it no…read moreproblem and he said there was a cal king but wasn't so gave me a better one for free then got a platform

April did a great job in assisting me pick the best mattress along with her manager. There was no…read morepressure at all and I appreciated that. They have nothing to do with the quality mattress I purchased but I told them what I wanted and gave me suggestions. April also assisted with what would be in my budget. I selected the temper pedic hybrid and I have no more neck or shoulder pain. This is the best mattress ever. Carlos delivered it and set it up quickly. Showed me how to use the remote and got rid of my old mattress.

This place is terrible . I got a sales guy over the phone who told me all these great things about…read morebed pillows. He sold me this script . I ordered 4 pillows . 2 for my 14 year old daughter , by the way she has 4 other pillows on the bed and I put the other 2 in my guest room . They are worst than Walmart cheap pillows . After 3 months they're flat and need to be replaced . I called the store to complain . I was told by a really rude lady " so what do you want us to do?" I was shocked, she then said to me well mame there's nothing we can do. You can replace them if you like . You get what you pay for , we have a better quality of pillow if you're interested. I then ask for a supervisor, she said there isn't one available in the store but I'll have one to call . It's been almost a month . Don't buy anything from here .

Great customer service. Delivery crew very friendly. Beauty rest mattress is the greatest quality…read moremattress I have ever owned

Tom & Sergio worked with us to get the mattress of our dreams !! Customers service was fantastic…read morethey are very personable & knowledgeable. Highly recommend stopping at this specific location if you're in the market for a new bed, you won't be disappointed !!

Went in on a rainy night to look at mattresses and we were the only ones in the store. Tim was very…read morehelpful and knowledgeable without being overbearing and sales-y. He educated us on mattresses based on our preferences and was very genuine throughout the whole process. He even gave us a discount for coming in on a rainy night and buying a mattress.

This is where my husband and I bought our king sized purple mattress and it was such a pleasant…read moreexperience. Our mattress salesman really did a great job explaining the mattress' features to us and didn't pressure us to buy anything on the spot. I truly recommend checking this place out if you're looking to invest in a good mattress

Called and manager beat around the bush over and under telling me to come in for the best bundled…read moredeal. The best deal was not the best deal even on site service is not what it used to be, as I have purchased here several times in the past. Answering personal cell phone while helping customers. Offering "better" deals on site vs a phone inquiry. Ok- will never step foot in here again. What a waste of time.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Wide selection of wonderful furniture! I never saw anything quite like it- the owner Joe is very…read moreknowledgeable and his staff is friendly.

Complete lack of customer service. As in no response at all. Very disappointing. When I…read moreaccidentally contacted the incorrect Amish Furniture store, I was so impressed at their timely response which makes the lack of a response from Amish Furniture Shoppe even more frustrating. I simply need a replacement shelf - it's not rocket science.