Cornell Paper & Box saved us when we were in a serious bind! We are a new business that was…read moresuddenly mentioned on a popular website and instantly received a flood of orders that none of us saw coming. We called them panicked at 3:45 pm and spoke with Tony. He literally packed everything up and waited for us to arrive with a car 20 min after the closing hour! Now THAT is what I call amazing customer service! Our team was up until 7am packing orders- and thanks to Tony, and the team at Cornell Paper & Box, we were able to keep up with all the orders and get them shipped out. Their prices were even better than Uline! We are FOREVER grateful- we are now ordering from them for now on. THANK YOU TONY!

We've been neighbors with Cornell for what... 14 years now? We've been using them since we moved in…read moreacross the street, maybe longer. So first-off, convenience is a HUGE plus for us, but overall, it's the personal aspects of dealing with this family owned and operated business that really cinches the deal. For the most part, they have everything we need in terms of our packing supplies, but if they don't, --even if they can't get it-- they're more than happy to direct me to a manufacturer who deals in whatever corrugated product (and more) that I'm looking for. For me as a small business owner, there is true value in finding another business who can deal with me as a small operator with as much attention as (I assume) they do with their larger customers. Don't even get me started on the Red-Box, Blue-Box gummed tape.

Great experience! From the first phone call to the last piece of furniture moved, these guys are…read moreawesome. ownership and the movers themselves are polite and very professional. Call them if you're looking for a top tier moving company. you won't be disappointed.

The broke a few totes. Move was quick and easy. They're estimated time of arrival was 2 hours…read moreearlier than expected.

The did what the said they would and delivered all the supplies on time!…read moreI would order from them again

This place is a gem !!! I needed an outerbox with specific dimensions which I couldn't find…read moreanywhere in Manhattan ! And My search was very extensive !! This store has speciality packing and shipping materials which you wouldn't find anywhere else ! And the cost beats any other stores ! Especially if you bug boxes at an UPS retail store or FedEx ! I got a large 28" x20 X20 for a fraction of the cost other stores charge for a small medium box. Save your money and time ! I wish I came here much before !

I usually come here whenever I need to drop off any UPS or FedEx packages. The location is quite…read moreconvenient as it is between a Starbucks and Ace Hardware, which I frequently visit. The staff here are extremely nice and helpful.

My Item, (a heavier glass item, that was fairly thick and sturdy) shipped by Island Packaging &…read moreShipping was damaged due very poor packaging. And although I stated the value in the request for a shipping quote, no coverage for the value was provided so I was only reimbursed for S100. I always state the value for a shipping quote, and I have never had a shipper not use the amount to provide coverage for damage, or otherwise offer the coverage if it is not in the quote. This is what you would expect, not that a shipper would ignore the stated value in the request. Island Packaging & Shipping blamed the carrier FedEx, but the damage was completely due to poor packaging of the item. I have had hundreds of shipments of antique and fragile items with no problems; this was not packaged well/safely. I understand that damage can occur due to a carrier, but FedEx is not at fault here - with the poor packaging of this item, it was destined to be damaged. I contacted Island Packaging & Shipping about the damage. They will respond to emails to get your business, but when you have a problem, they are extremely slow to respond and only after repeated emails asking them for a response. Regarding my damaged item, they stated the shipment was packed in accordance with industry standards for fragile items: 1 including a double-walled shipping carton rated for FedEx/UPS transit. The box was NOT double walled, it was a rather flimsy single walled box and was easily crushed, especially with the lack of sufficient packing material. 2 multiple layers of bubble wrap There was only ONE layer that was not sufficient 3 internal reinforcement There was none 4 air pillows to provide cushioning and prevent movement during transit There clearly was not enough if you were to rely on that, there was a lot of empty space that allowed the heavier item to easily move about and for the flimsy box to fail. Most of the pillows, over half, were deflated. The pillows didn't fill the void, and the item was NOT prevented from movement as shown by how the box was completely collapsed in. 5 packing peanuts were not used, as they are restricted in New York. Only Styrofoam peanuts are restricted, there are others available that would have protected the item. I requested reimbursement for my loss, but of course there was no response from them. They will not accept responsibility for their very poor packing that solely caused the damage.

Here we go again.... another $32 rate increase. The last one recently was $75. I now pay more for…read morean empty room than my car loan!!! Stay away!!

Prices go up and quality goes DOWN! Security code system replaced with tape on doors for weeks and…read moreweeks meaning the units are either open to anyone on the property...or not open at all as we discovered last week when the tape was not holding and we couldn't get in; I'm not kidding. Carts nowhere to be found...elevators not working...we are moving our stuff ASAP. Management....he threw up his hands telling us he doesn't know what's happening or when. This place is overpriced and unsafe. STAY AWAY!

****5 stars only for visibility******* Movers showed up to…read moremove 6 items the largest being a couch and coffee table without basic tools. I had to leave and get my own drill so they could remove the couch feet. One mover used my bathroom without asking while the door was closed and valuables were inside. At the new house, they broke my chandelier while bringing the couch upstairs -- we heard the crash. They left without cleaning the broken glass off the stairs. I have 4 dogs in the home; one could have been seriously injured. I hired movers to make this easier as a disabled Marine Corps veteran. Instead, they created more work and a safety hazard. Upon talking to the operations manager Adam Bradshaw, he offered no compensation or apology for the incident that occurred. Update. Upon calling back the number that was provided it lead back to the main office, I was led back to Adam Bradshaw. Who refused to help me any further. When I asked for corporate's number, he said he was not able to give it out but I could look it up ** Update I called the corporate office who also refused to help I've made a charge back on my bank. I tried several times to de escalate the situation with numerous people in the company. It's sad they treat people this way and sad they treated a veteran this way Vets and service members please beware We're under enough stress already Don't let this company add to it Semper Fi Oorah!

Highly unprofessional service characterized by "shoddy" neglect. The crew moved my furniture…read morewithout any protective wrapping, causing gouges to my bed and bureau and water damage to my couch which was shipped to another address causing embarrassment. An expensive personal item was lost, and despite the movers promising immediate reimbursement, the office has since used stall tactics to avoid payment. The crew was so ill-equipped they even asked to borrow my own power tools. Given the similar experiences shared in other reviews, it is clear this company has a systemic issue with accountability and care. Save your time and money--look elsewhere.

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