Professional customer service. the waiting area was clean and they offered coffee. They explained what needed to be done so I could understand. read more

Great customer service. Easy buying experience. Best pricing on an expensive truck compared to other local dealerships. I used to deal with Preston for my commercial fleet and now use them for my personal vehicles. Can't go wrong. read more

I took my Trailblazer in for routine maintenance. I was greeted promptly and politely. I waited for the service to be done, in a comfortable area with a TV and coffee. The staff was absolutely amazing, and my maintenance was done wonderfully. Love this place and thier awesome staff. read more

The folks in the service department are always very accommodating and professional. They are amazing!!

Every Auto Buying experience and auto service time spent here at Adams is the best I have ever had. They are extremely fair, polite, efficient and just darn nice! Shout out to Brian, Jerry and Zack for making my experience here worth coming. read more

My husband and I met with Sam today and it was an easy and pleasant experience. Buying a new vehicle in today's climate isn't easy and being a salesperson is even more difficult, but Sam made it as easy and rewarding as possible for us considering we didn't drive our new vehicle home today. He reassured us where our vehicle is in transit and we became fast friends with him. Thank you Sam! read more

I have purchased cars from JP Chevrolet for many years and would highly recommend visiting this dealership if you want excellent service and enjoy working with a professional caring organization. I trust JP Chevrolet to answer all of my questions and make recommendations for my families needs based on the reliability, gas millage and overall service requirements of our new purchases. I enjoy the personal service given when I make my new car purchases and working with the service department has been a wonderful experience. I would recommend visiting this dealership when considering a new car purchase for your family! read more

I came to this dealership at the recommendation of several friends who have purchased cars from Ted Witmer, a salesman at this location. Given that this was my first 'adult' purchase, I was a bit nervous to dive in. Ted was an excellent salesman - never pressuring me, answered all of my questions, and generally made me feel extremely comfortable with my decision, which is what led me to make the purchase. Further, the Finance Manager Jim took a lot of time to walk me through each and every document I was signing, and explained the loan process in depth to me. He was great, and again, made me feel 100% comfortable about making the purchase. I would highly recommend this dealership for first time millennials purchasing cars - while it can be a daunting experience, they made it less so. Also - my 2016 Chevy Cruze is wonderful and I love it. read more

I had an appointment and had to wait anyway because no one noticed that I made an appointment on line...why offer that service???

I went to J P Chevrolet to buy a part for another car that I currently owned for a repair. While I was there I decided that it would not hurt to check on the new vehicles that were in stock to see if there were any good deals that would fit a budget that I had in mind. The car I currently owned had served me well, but it was on its last leg so a purchase was in the near future. What I liked about my experience is that I was not swarmed the moment I entered the dealership. I do not like pressure and prefer to make my own choices rather than having them made for me. My sales professional, Ted, was great. When I told him my budget range he grabbed a handful of keys and led me out to the lot for a look around. He was knowledgeable about each vehicle and took his time explaining every aspect I had questions about. Well, when all was said and done I ended up purchasing a vehicle and have been followed up on to make sure everything was still up to par. Good people and highly recommended place of business. Best experience buying a car, yet. read more

great price,great service ,i was a pain in butt customer ,wife hated the tahoe,to big ,they took it back no problem got a traverse ,know she is happy thanks aberdeen chevrolet read more

Great experience!!!! From the salesman to the owner. Everyone there was extremely nice and a pleasure to deal with. I drove 150 miles because they had the car I wanted and I'm glad I did!!! read more

JP Chevrolet in Aberdeen Maryland has the worst service department in the area. The service manager is arrogant and condescending. He doesn't care about the customers and seriously lacks customer service skills. He will not work with you even if the problems on your vehicle are their fault. read more

Wonderful experience. Headlight aiming service was quickly performed, the service adviser kept me aware of the progress and handled the paying of the bill, the amount which was extremely reasonable for the service! I will come back for additional services in the future. read more

I took my 2014 Silverado in for service two times before my recent negative experience. Both times the same mechanic told me he could not get my aftermarket rims off because they required a special lock tool. I explained to him both times that the lug nuts were all standard GM lug nuts and no special tool was required. Yes, I had to explain to a certified ASE mechanic that due to the way my rims were designed, he would not be able to use an impact socket (heartier sockets with thicker outside diameter), but instead he would have to use a thinner 12 point socket. Both times it took the service writer to understand what was required. After the second incident, I decided that I would not be returning to this dealership. I am really eating those words now because three days ago I threw a code (cold start/ rough idle) causing my check engine light to come on. I was on my way to work at APG so I decided that I would have to stop by this dealership due to time and the fact that my warranty was about to expire (I was at 35,991 miles when I drove on the lot). The service writer told me that I would have to bring the vehicle back the following day because there were no appointments available. I explained to him that I drive 150 miles round trip to work. He said it would not be a problem; my warranty would be honored. The following morning I dropped my truck off at 0830. I was due an oil change so I told them to do that as well. I made sure I explained the lug nut situation to the same service writer I had done so two times prior. He ensured me he would take care of it and I would receive a call to explain the fault that was causing my check engine light to come on. At 3:00 pm, I had received no call, so I called them. They stated that troubleshooting the code required the vehicle to be cold so basically they had not done anything to solve the problem. Remember, I dropped the vehicle off at 0830. When I arrived at 4:00 pm, they still had not done anything about this issue other than reset the code. Yes, they simply rest the code. Now, I am over my warranty without resolve. Here is the real kicker. The mechanic that changed my oil and rotated my tires this time wasn't an idiot. He showed me where my lug nuts had been way over torqued causing the flange that the wheel studs go through to "spider crack" around most of the stud holes in all of my rims. They are ruined! No one has touched this truck other than Chevy dealers (Towson Brothers, Koon's, and JP's). These very obvious cracks weren't noticed by any prior mechanic so that leads me to believe that the idiot mechanic was the cause. Oh yeah, my new lug nuts were ate up too. This was probably from the idiot mechanic using the wrong size socket. I was so frustrated that I left to clear my head. I would look for a solution when I was calmer. When I arrived home, one of my center caps was missing. It too had been over torqued causing the center cap to break and fall off. The bolts are still in the rim with chunks of plastic still attached. The crazy thing is that the center caps do not require removal to remove the rim. They should never be removed! The following day, I called and explained to the service manager what happened. The service manager said he would work with me by giving me a couple hundred miles for the code to come back on. Again, I drive 150 mile a day. These guys seriously just rest the code and sent me on my way. He also said that his mechanics are trained and always use a torque wrench when installing rims. Yeah right and yeah right. These guys are all idiots. I would avoid this place. So now I have a truck that requires new rims and will eventually throw the same code, but this time I will have to pay someone because my warranty is expired. They WILL buy me a center cap even though I have to trash my 20 inch x 10 inch powder coated rims. 2 grand down the toilet. Thanks JP Chevrolet! read more

I was looking for a loaded 2015 Silverado Truck - Crew Cab, i.e. an LTZ with the Z71 Off-road package. I didn't expect JP Chev to have exactly what I was looking because they are not a large super volume dealer. They are just the opposite, they continue the tradition of small-town dealerships where you know and trust the folks you are dealing with. I have been a service customer of JP Chev for about 25 years and they have delivered excellent and honest service over that entire period. So, while they didn't have exactly what I was looking for, they searched around and found my dream truck at a local dealership - and I drove it home that afternoon. It was a great truck, a good deal, and great staff --- plus, they threw in free pizza for lunch. Quality, honest service is what brought me into JP to buy a new truck, and it will keep me coming back! I'd recommend JP Chev to any friend or family member looking for a new vehicle and/or service! read more

I would give them a no star rating if it allowed me to. This place completely took advantage of my family's situation. We went in there on a pretty tight budget. We had a 4 month old baby at the time, and he ventured to the lot with us... And they STILL had the nerve to set us up with the biggest pile of **** I've ever come across. We had the vehicle 6 weeks before realizing that the alignment was so off, our front tires were completely bald. IN 6 WEEKS! We took it back in, they said they would replace the tires, and also fix the alignment. Which we were responsible for paying. Well we got it back, and there were new tires, but we soon realized, the alignment had NOT been fixed.. But yet our bill stated that it HAD. After running around in circles with them, someone finally admitted that it in fact, hadn't been realigned. So they did that. I kid you not, once a month, every month, sometimes twice, our car was in the shop. Our son and us had been stranded on the side of the street, on multiple occasions because of issues that shouldn't have passed inspection (which we were guaranteed it did.. )They knew what they sold us, and they were so heartless, they did it without even thinking twice. They put not only put my fiance and I in danger, but our little baby as well. It was not safe, and it was NOT reliable, and it should have NEVER left that lot. TO ANYONE. They should be ashamed in themselves. All they were worried about was making a buck!! read more