I can only speak to Irene Z. She has been our travel person for a number of years and always seems…read moreto find solutions to itinerary issues and also has saved us some $$ over time as well. Latest booking she made was to take in Spring Training 2011 in Florida departing St. Paddy's Day! P:403.509.9342 or irene@tieronetravel.com

This review is about the Victoria (BC) office of Tier One Travel. I have been travelling and…read moreliving around the world for the last nine years and have never - ever - encountered such an unprincipled company. In a nutshell, I wrote and asked how much it would cost to extend my stay in the country I was visiting. Without authorization from me - and without even hearing back from me - the agent went ahead and charged nearly $500 to my visa account. She had obviously saved my account details from the transaction where I paid for the original ticket. I found out my itinerary had been changed when I arrived at Phnom Penh Airport to check in for my flight. I appealed to the manager, Mike Hill, for assistance and a refund. Instead of assistance, I've received a string of excuses - including the time he must devote to caring for his 84-year old mother (I kid you not). I have not even received an apology. He is now insisting that I come into the office for discussion and suspect 'delay and intimidation' is the order of the day for the Victoria Tier One office. If I ever receive a refund, I'll certainly update this review.

Our experience with Lena and the folks at Civilized Adventures was nothing short of Remarkable!…read more There were nine in our family who needed an agent to custom design and execute a 16 day trip for us in New Zealand. We realized that this would be a very complicated ask, but Civilized was definitely up to the task. They organized all of our accommodations, meals ( including dietary restrictions amongst our family members detailed at all restaurants that we visited), activities ( including Zip Lines, America's Cup Boat Ride, Guided Hiking, Guided Kayaking, Hobbiton Tour, Māori Cultural Events, Jet Boat Tours, Fishing Excursions, Sailing Excursions, Train Rides, etc. etc) and Drivers to pick us up and drop us off. One driver / guide was also included to accompany us on nine days of our trip. The entire trip was seemless. Each day our Phone Itinerary App told all of us where we had to be at all times of that day. Civilized did an absolutely fantastic job, and we were so pleased with the result. We have met with them since returning home, in order to find out what future adventure we can ask them to plan for us.

Lena has taken care of the most minute details, leaving us free to enjoy our travels and focus on…read morewildlife photography, no worries.

Yolanda Tkachyk at Boulevard Travel is a GEM! She organized a bucket-list trip to Greece for me and…read moremy friend and it was such a pleasure to work with her. All the stress of travel vanished. Everything was organized for us, and we were so well taken care of during the entire trip. I am so impressed with her knowledge, service, and honestly can't thank her enough for organizing such a wonderful trip!

I had booked a trip to France in January, 2022 with another Travel Agency that was of virtually NO…read morehelp with the details of travel during Covid. I called Boulevard Travel after speaking with a number of other travel agencies who would not answer my questions as they did not do the booking, I then found an ANGEL in Yolanda Tkychuk at Boulevard Travel. She was Exceptionally kind, patience and helpful and even emailed me additional documents that were not provided by the travel agency that I had booked with. She also advised that I could contact her from France if we ran into any issues and this has made ALL the difference in the world to me as my anxiety was becoming overwhelming! Yolanda is Extraordinary in her knowledge of travel requirements, (especially during the Covid ) and offered info that I would not have thought of. I would HIGHLY recommend Boulevard Travel and if you have the pleasure of working with Yolanda ~ you KNOW you are in Great Hands. In future , I will ONLY book with Boulevard Travel. THANK YOU YOLANDA, from the Bottom of my Heart!!!

I recommend Gabrielle at Calgary Chinook Expedia CruiseShipCenters (403-252-5520) for cruise…read morearrangements. The online virtual travel business works well for many travel arrangements, and still I was hesitant to finalize my first cruise using an emotionless web page. I was fairly certain that I found the cruise line and destination that will fulfill our wish list and was then pleased to learn that there was an Expedia Cruise Ship Center nearby. A cold call and I met friendly Gabrielle. Gabrielle is very knowledgeable and answered all my questions. As newbies to the cruise realm, we're looking forward to our first cruise and have confidence that we will have an awesome vacation. We're grateful to Gabrielle for generously sharing extra time with us while expertly handling our cruise arrangements. Susan & Warren

HORRIBLE SERVICE…read more Made a home insurance quote request online and specifically asked for this office to contact me/create the quote. No one returned my call...nearly a week later I called them directly and asked if they ever received my request/some request of it and after having to repeat myself, the guy just hung up on me! Clearly customer service does not exist here and explains why they aren't acting on their on-line leads.

Since my review on my recent experience with Bow Valley Insurance, I was contacted by Daryn H, NB…read moreManager. Daryn was genuinely concerned we had a good conversation and I felt better after we talked. I accepted Daryn's apology, he also send me a complementary Fuel Card that was a bonus. Thank you for acknowledging me and my review, If in the future I find myself in search of a new broker I will absolutely reconsider Bow Valley Insurance. Thanks for making it right CH