Every staff member we encountered was extremely friendly - rental desk, pick up, and drop off! We…read morehad to swap for a bigger car mid-way through our rental period and it was no problem at all.

The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Very dishonest company which doesn't follow through on promises made. I wouldn't suggest you rent…read morefrom here unless you want to be disappointed. Many other options available.

Be very careful renting from the downtown Enterprise location on 9th ave sw. I had my car in for…read morerepairs and my insurance covered for a car rental. I had a small mitsubishi from july 21 to 26th. Pre inspection, no damages or anything. Post inspection - The 2 male attendants used their cheap device to check for hail damage or dents and said there might be hail damage on the roof! It never even rained in west calgary July 21-26th. You can google hail damage scam by Enterprise car rental and see reviews. I have to say its a great insurance scam! The customer cant do anything, unless you took video all around your car. Which I did not do because there was perfect weather in forecast. Maybe the attendants get bonuses for bringing in more revenue!

Came to this location to get our car rental and I am glad we came here. Staff were outstanding line…read morewasn't big car was clean. I had to recommend this location to pick up and return since the airport. Location was absolutely terrible and very disorganized.

Reserved a car online, but was refused service because of the type of card I needed to use. I had…read moreto come back the next day to rent a car from someone else, (using the same card that was refused by Avis) The front desk staff at the time said they'd cancel my reservation. I recieved a $50 No-Show fee a few days later. Customer service refused to reverse the charge. I called the service desk, and was told a manager would contact me the next day. Never recieved the call. Very disappointed and frustrated with this service.

Worst car rental experience EVER! First they're trying to scam on deposits, and refusing to return…read moreit, then demanding 4 different references, that they can call and harass before releasing the vehicle, all for a paid insurance claim!

From the owner: Need a rental car in Strathmore, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fix Auto location today.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my…read morecar rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value.

THEY REFUSED TO GIVE ME A CAR AND KEPT MY MONEY. Do not rent from this sketchy service. I arrived…read morewith a valid Ontario driver's license which they refused. The Better Business Bureau does not rate them due to mass complaints: https://www.bbb.org/ca/ab/calgary/profile/auto-renting-and-leasing/routes-car-truck-rentals-alberta-ltd-0017-62879/addressId/31489 I rented from enterprise after without issue. They refuse to reimburse me despite me attempting for two weeks now.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!