I used this company for the first time prior to spine surgery in December, having gotten fitted for…read morea collar to wear post-surgery. Not only were they patient, accurate and helpful in answering my questions, but they were very, very nice and knowledgeable about their products. I have started ordering incontinence supplies from them; again, their customer service and concern for my needs have gone above and beyond my expectations. I highly recommend this company for all your medical and surgical needs.

The service was fantastic they help me a lot with my leg brace I would recommend them highly and I…read morewill go back in the near future

My husband and I went into Nuvo Healthcare to check out their massage chairs. Our Sales Rep, Stan…read morewas extremely helpful and patient. He answered all of our questions and patiently helping us try EACH and EVERY floor model until we found the one we loved! It was delivered, set up and ready to go within a couple of weeks. (We were away.) The pricing was very reasonable as we did our due diligence online prior to walking into the store. After the set up they even stayed to show me how to operate this wonderful chair. We are thoroughly satisfied and over the top happy with our purchase! Thank you Stan and Nuvo Healthcare!

From the owner: We are a retail store specializing in the sale of Massage Chairs, Lift Chairs, and Mobility…read moreScooters conveniently located near Philadelphia and all of the surrounding suburbs. Our showroom features the area's largest selection of Massage Chair brands and models, as well as Golden Technologies Lift Chairs and Mobility Scooters. Stop by and see us today!"

Was told my order would be filled in 2 weeks. It has been almost 4 weeks and I have heard nothing.read more

2 days after they got script they called to verify address. Heard nothing for 10 days. When I…read morecalled they said the script was illegible. So after 2 weeks they have done NOTHING to fill the order. Total lack of customer service. Promised follow up never happened. Just left us hanging.

What an exceptional experience!! Needed a hoyer lift for my mom. Met Ray who took me under his wing…read moreand pointed me to the right machine and assured me that the machines are tested and repaired if needed. He took his time and helped me...and then helped the next person, and the next...And they deliver! It was the best delivery experience I have had in years. They called the morning of the scheduled day to give me a 1 hr window and showed up on time! And the two delivery guys were great. Showed me how to use the apparatus, etc. I will be going back there for all of my medical equip needs. They have everything, including great service and compassion. Angels on earth!!!

I tried to donate a hospital bed to this place and the experience was terrible. I called…read moreGoodwill medical to say I had a hospital bed to donate and I was told (by a guy, I didn't get his name) that I should wait about 10 days to two weeks for a call back from Goodwill, at which time a pick up would be scheduled. I was asked no questions about any of the features of the hospital bed. After two weeks had passed, I called back, and I was asked by the guy who answered to give scheduling a couple more days. Again, I was asked nothing about the features of the hospital bed. About a week later, a young lady from Goodwill medical called and asked if I was still interested in making the donation. I said yes, but explained that I would not be there on the day of the pick up. She asked me if I could get it outside for the date of pick up and I said I could. And I did. She did not ask me anything about the features of the hospital bed. Upon arrival to the house, the driver (Rick) determined that the bed was not a "hospital bed" and did not pick the bed it. When I spoke to him, he said it is not a hospital bed because it does not raise and lower, and does not have wheels. He then said well, it is at least not the kind of a hospital bed that Goodwill sells. Rick went on to say that there are 7 people who work in the office and none of them do their jobs. He said that this kind of thing "happens all the time." When I spoke to the operations manager, Ray, I asked him why I was not told at any point before pick up what features were needed to make this donation. He said that Goodwill assumes people know what a hospital bed is. He then asked me to send him pictures of the hospital bed because maybe he could "help me out." And even after sending these pictures, he declined to take this donation. After reviewing the website, I see that Goodwill medical does not take any hospital bed mattresses, and accepts only single sized hospital beds WITH RAILS. The website says nothing about raising and lowering or wheels -- but I guess the general public knows that all hospital beds raise and lower and have wheels. Never again.

Initial visit was satisfactory. Now, the phone goes unanswered and no call back for messages left…read moreon phone.

After two long weeks dealing with Adapt every single day along with authorization as well sent to…read morethem telling me they indeed provide oxygen for clusters only to find out two weeks later nope! Frusterated and feeling hopeless I came across Baird - Glenside, PA. Spoke to Chrissy who knew exactly what was needed and YES they provide Oxygen for Clusters. Had Neuro fax info needed and you talk about a quick, reliable, smooth operation getting a tank delivered!!!! Id give them a 10 star if i could!!!!! What a relief, The tank, and the correct mask with bag!!!! Appreciate you all!!!!!

Initially, the Motion Composites Helio A6 served me and my wife well for about 2 years. Then, I…read moreneeded some maintinence...................it all turned bad due to long wait times & a lack of customer service. I ordered a replacement right arm rest for my chair in February of this year (2025). I actually offered to meet their representative/repair tech at Moss Rehab in Elkins Park PA in order to expidite the (I thought) simple repair. They refused and insisted on a home visit. The next contact I received was in May by a service tech in my area while receiving hemo-dialysis. He told me to EXPECT a call from a customer service representative to reschedule a visit. I called the next day to schedule his return, and the first available date was in July. Today, I noticed that the front small wheel on my wheelchair is loose. I tried to schedule a repair for the wheel, but the customer service representative said that to order the parts needed would take 1 month at least. When I asked for a loaner wheelchair, another service representative said they have a very limited supply and none were available. She offered to put me on a waiting list with no guarantees on when a wheelchair would be available. I even asked to speak to a supervisor; she said she would send a message; again with no guarantee if or when I would receive a call/text/email from them. I am getting TIRED of being made to feel like a nuisance because I happen to be disabled. This company, in my experience, does NOT value their customers. No one was rude, their rules & customer service people just don't care.

I had a scheduled repair and battery replacement for Monday, September 15 - no one came or called!…read moreI called several times and several days with no resolution or attempt to make this situation right. The latest response is that the technician quit! But no one called to inform me or to try and reschedule. There is absolutely no interest in making the customer feel valued. Every time I need to deal with this company, I am left frustrated.

I have gotten two pairs of oticons here..amazing being able to hear once again..knowledgeable…read morepersonnel im going next week for a new pair