My husband and I went into Nuvo Healthcare to check out their massage chairs. Our Sales Rep, Stan…read morewas extremely helpful and patient. He answered all of our questions and patiently helping us try EACH and EVERY floor model until we found the one we loved! It was delivered, set up and ready to go within a couple of weeks. (We were away.) The pricing was very reasonable as we did our due diligence online prior to walking into the store. After the set up they even stayed to show me how to operate this wonderful chair. We are thoroughly satisfied and over the top happy with our purchase! Thank you Stan and Nuvo Healthcare!

From the owner: We are a retail store specializing in the sale of Massage Chairs, Lift Chairs, and Mobility…read moreScooters conveniently located near Philadelphia and all of the surrounding suburbs. Our showroom features the area's largest selection of Massage Chair brands and models, as well as Golden Technologies Lift Chairs and Mobility Scooters. Stop by and see us today!"

Dealt with Nathaniel Brand. Was referred to this place by state coordinator/program for wheelchair…read moreramps to build for wheelchair bound brother. No one came out to take measurements or assess. We emailed measurements ourself with images. We wanted a ramp setup where the front porch steps would still be accessible. After Nathaniel settled on a wheelchair build that WILL permit use of the front porch steps and would NOT block the porch steps, and few weeks later said it could not be done and settled on 2 portable ramps placed in front of each other to create one long ramp. I expressed my concern about my brother being able to use the porch and he insisted with a smart attitude and being a wise guy that the porch will still be able to be utilized. Come the day of delivery, two 7 foot portables ramps were delivered that will NOT allow access for my brother onto the porch. Another company came out and took pictures, created a blueprint, and gave us schematic on a modular ramp that will be perfect for us although Nathaniel said this could not be done. How would he know if no one came out to take measurements..... Heed my warning and run far away from this place. I've never met a person more dishonest and wise guy. In this case he took the states money and left us with a subpar ramp system that is not gong to be permanent. Will have to go out of pocket for another company to come out and build a proper permanent setup.

I am a paraplegic. I use a therapy class power wheelchair. I went to Abet to simply replace my…read morewheels and tires. After struggling with the company for over 6 months. Dealing with Brian in "customer service" and constant phone calls where Brian never calls back and feeling ignored I was ready to give up. I made several in person visits to try to work out the simple replacement. I was finally told my parts were in. I went there to find the cheapest junk tires from China and a number of excuses. First it was "your insurance company didn't authorize wheels just tires". A lie. "The company doesn't do black tires on those rims" another lie. "We don't order them like that". "We are not going to order them simply because you want them". Then the truth "we don't make enough money to order the tires on the rims". So in conclusion the patient doesn't matter, the money does. I never felt like I didn't matter until I delt with these people. Took front tires that will work but not the ones I asked for and the cheap Chinese knock offs not primo tires the chair came with just so I could have tire to replace the ones that are so smooth they are no longer safe. No other DME I have delt with in nearly 30 years had ever had trouble getting the tires and rims that are correct for any wheelchair I have ever had since 1999. Now I understand that this company is only concerned with what they can make off the patient not fulfilling in good faith the patients needs. I can only offer this advice, do not waist your time or sacrifice your dignity with these people. Just find another company to deal with.

After unsuccessfully searching Facebook Marketplace for several weeks looking for a reasonably…read morepriced used Sit-to-Stand Lift, I contacted Goodwill Home Medical Equipment through their chat feature on their website. I provided my email and phone number. In a matter of hours I got a response indicating that they had the item in stock and the price was provided. The price was less expensive than what other private sellers were expecting on Facebook Marketplace. I had several quick exchanges with them by email to confirm the product's features. I went to the Bellmawr, NJ location to purchase it. The staff there were very helpful in reviewing the operation of the item and in particular ensured that we received the proper sling for the size and functionality we needed. They even helped us load the item into our SUV. We also picked up some incontinence supplies at about half the cost of retail stores. They have a massive warehouse of all kinds of medical equipment. I would not hesitate to make Goodwill my first stop for medical equipment needs.

What an exceptional experience!! Needed a hoyer lift for my mom. Met Ray who took me under his wing…read moreand pointed me to the right machine and assured me that the machines are tested and repaired if needed. He took his time and helped me...and then helped the next person, and the next...And they deliver! It was the best delivery experience I have had in years. They called the morning of the scheduled day to give me a 1 hr window and showed up on time! And the two delivery guys were great. Showed me how to use the apparatus, etc. I will be going back there for all of my medical equip needs. They have everything, including great service and compassion. Angels on earth!!!

After two long weeks dealing with Adapt every single day along with authorization as well sent to…read morethem telling me they indeed provide oxygen for clusters only to find out two weeks later nope! Frusterated and feeling hopeless I came across Baird - Glenside, PA. Spoke to Chrissy who knew exactly what was needed and YES they provide Oxygen for Clusters. Had Neuro fax info needed and you talk about a quick, reliable, smooth operation getting a tank delivered!!!! Id give them a 10 star if i could!!!!! What a relief, The tank, and the correct mask with bag!!!! Appreciate you all!!!!!

Initial visit was satisfactory. Now, the phone goes unanswered and no call back for messages left…read moreon phone.

Initially, the Motion Composites Helio A6 served me and my wife well for about 2 years. Then, I…read moreneeded some maintinence...................it all turned bad due to long wait times & a lack of customer service. I ordered a replacement right arm rest for my chair in February of this year (2025). I actually offered to meet their representative/repair tech at Moss Rehab in Elkins Park PA in order to expidite the (I thought) simple repair. They refused and insisted on a home visit. The next contact I received was in May by a service tech in my area while receiving hemo-dialysis. He told me to EXPECT a call from a customer service representative to reschedule a visit. I called the next day to schedule his return, and the first available date was in July. Today, I noticed that the front small wheel on my wheelchair is loose. I tried to schedule a repair for the wheel, but the customer service representative said that to order the parts needed would take 1 month at least. When I asked for a loaner wheelchair, another service representative said they have a very limited supply and none were available. She offered to put me on a waiting list with no guarantees on when a wheelchair would be available. I even asked to speak to a supervisor; she said she would send a message; again with no guarantee if or when I would receive a call/text/email from them. I am getting TIRED of being made to feel like a nuisance because I happen to be disabled. This company, in my experience, does NOT value their customers. No one was rude, their rules & customer service people just don't care.

I had a scheduled repair and battery replacement for Monday, September 15 - no one came or called!…read moreI called several times and several days with no resolution or attempt to make this situation right. The latest response is that the technician quit! But no one called to inform me or to try and reschedule. There is absolutely no interest in making the customer feel valued. Every time I need to deal with this company, I am left frustrated.