I used this company for the first time prior to spine surgery in December, having gotten fitted for…read morea collar to wear post-surgery. Not only were they patient, accurate and helpful in answering my questions, but they were very, very nice and knowledgeable about their products. I have started ordering incontinence supplies from them; again, their customer service and concern for my needs have gone above and beyond my expectations. I highly recommend this company for all your medical and surgical needs.

The service was fantastic they help me a lot with my leg brace I would recommend them highly and I…read morewill go back in the near future

After unsuccessfully searching Facebook Marketplace for several weeks looking for a reasonably…read morepriced used Sit-to-Stand Lift, I contacted Goodwill Home Medical Equipment through their chat feature on their website. I provided my email and phone number. In a matter of hours I got a response indicating that they had the item in stock and the price was provided. The price was less expensive than what other private sellers were expecting on Facebook Marketplace. I had several quick exchanges with them by email to confirm the product's features. I went to the Bellmawr, NJ location to purchase it. The staff there were very helpful in reviewing the operation of the item and in particular ensured that we received the proper sling for the size and functionality we needed. They even helped us load the item into our SUV. We also picked up some incontinence supplies at about half the cost of retail stores. They have a massive warehouse of all kinds of medical equipment. I would not hesitate to make Goodwill my first stop for medical equipment needs.

What an exceptional experience!! Needed a hoyer lift for my mom. Met Ray who took me under his wing…read moreand pointed me to the right machine and assured me that the machines are tested and repaired if needed. He took his time and helped me...and then helped the next person, and the next...And they deliver! It was the best delivery experience I have had in years. They called the morning of the scheduled day to give me a 1 hr window and showed up on time! And the two delivery guys were great. Showed me how to use the apparatus, etc. I will be going back there for all of my medical equip needs. They have everything, including great service and compassion. Angels on earth!!!

I am so glad I found My Mobility Pros. I have taken 2 different Zolax Transformer Scooters into…read morethis company to be fixed and they are very courteous, reasonably priced and deliver results quickly. I can't say enough about them. I travel over an hour to their store and after past experiences with other mobility stores, I will never look elsewhere. These guys are great. Thank you, Pat Henry

I have been testing and looking for a lift recliner for my father for some time and needed to test…read morethem out somewhere and order one. Since My Mobility Pros was local - I had to make an appointment during a very small window of time because that's when the one person who knows about the chairs best is there. Great. Their "showroom" which was up a bunch of steps to the building that also had a ramp that was old rickety wood and no less than 80 feet long. Good thing I didn't bring my father with me because he would not have been able to get in the building let alone down the very long hallway to the showroom. When I arrived for my appointment with the person with the expertise I sought, they were not there. The admin who had made the appointment - couldn't retain that I was interested in chairs - even after mentioning it a few times. She was bewildered by any questions about the chairs (that she sits in front of all day). She said she would have the expert call me. Never did but they did send options. Ultimately I went with purchasing it online because I was able to get the best help there. The vendors, out of Wilmington, who delivered and installed were great. However - there was one last piece - a footrest extension - that still needs to be installed. My mobility pros was called for this last bit - I don't know why. I've been waiting for over a week for them to call and schedule. I have since asked the online vendor Spinlife to retract the contract from My Mobility Pros and ask the previous technician to return to my parents' house for the third time to finish this job.

This is not only an extremely professional company but more, they are caring. My lift chair had…read morestopped functioning twice and both times the first question was about my welfare and if I was safe. They have my recommendation. Good company with great people.

Interstate Lift installed a chair lift for me, about a year ago, and the installers were extremely…read morecaring about our home so as not to do any damage and they were also very neat and would not leave until I operated the chair and fully understood all functions of it. Then to add to my extreme satisfaction with Interstate, I had to call them today about the foot rest would not come up. I spoke to a women her name is Olympia and she was extremely helpfully and friendly! It was just a matter of rebooting the electronics for the chair which she was able to walk me through over the phone. I would recommend Interstate Lift to anyone looking for a chair lift they stand behind their service 100% and make you feel like your part of their family.

I can't say enough good things about this company. I had an immediate need for a stairlift for an…read moresick parent and Mobility123 was literally answer to prayer. When you call, you don't get a random person from a call center, you get an caring employee in an actual office. The employee who answered my call immediately had me speak with the chairlift specialist Julianne. That same day Julianne fit me in for an appointment at their office and quickly set up both the measurement and installation appointments. As soon as the stairlift was installed life became easier for both my parents. I highly recommend Mobility123 and am so appreciative of Julianne and her team.

We have had a healthcare stairlift now for a week and we are are very pleased with the stairlift…read more The Personnel that came to install (Ernest and Zack) were very professional and did an excellent job installing the stairlift. We would recommend Mobility123 and there product.

Dealt with Nathaniel Brand. Was referred to this place by state coordinator/program for wheelchair…read moreramps to build for wheelchair bound brother. No one came out to take measurements or assess. We emailed measurements ourself with images. We wanted a ramp setup where the front porch steps would still be accessible. After Nathaniel settled on a wheelchair build that WILL permit use of the front porch steps and would NOT block the porch steps, and few weeks later said it could not be done and settled on 2 portable ramps placed in front of each other to create one long ramp. I expressed my concern about my brother being able to use the porch and he insisted with a smart attitude and being a wise guy that the porch will still be able to be utilized. Come the day of delivery, two 7 foot portables ramps were delivered that will NOT allow access for my brother onto the porch. Another company came out and took pictures, created a blueprint, and gave us schematic on a modular ramp that will be perfect for us although Nathaniel said this could not be done. How would he know if no one came out to take measurements..... Heed my warning and run far away from this place. I've never met a person more dishonest and wise guy. In this case he took the states money and left us with a subpar ramp system that is not gong to be permanent. Will have to go out of pocket for another company to come out and build a proper permanent setup.

I am a paraplegic. I use a therapy class power wheelchair. I went to Abet to simply replace my…read morewheels and tires. After struggling with the company for over 6 months. Dealing with Brian in "customer service" and constant phone calls where Brian never calls back and feeling ignored I was ready to give up. I made several in person visits to try to work out the simple replacement. I was finally told my parts were in. I went there to find the cheapest junk tires from China and a number of excuses. First it was "your insurance company didn't authorize wheels just tires". A lie. "The company doesn't do black tires on those rims" another lie. "We don't order them like that". "We are not going to order them simply because you want them". Then the truth "we don't make enough money to order the tires on the rims". So in conclusion the patient doesn't matter, the money does. I never felt like I didn't matter until I delt with these people. Took front tires that will work but not the ones I asked for and the cheap Chinese knock offs not primo tires the chair came with just so I could have tire to replace the ones that are so smooth they are no longer safe. No other DME I have delt with in nearly 30 years had ever had trouble getting the tires and rims that are correct for any wheelchair I have ever had since 1999. Now I understand that this company is only concerned with what they can make off the patient not fulfilling in good faith the patients needs. I can only offer this advice, do not waist your time or sacrifice your dignity with these people. Just find another company to deal with.

Initially, the Motion Composites Helio A6 served me and my wife well for about 2 years. Then, I…read moreneeded some maintinence...................it all turned bad due to long wait times & a lack of customer service. I ordered a replacement right arm rest for my chair in February of this year (2025). I actually offered to meet their representative/repair tech at Moss Rehab in Elkins Park PA in order to expidite the (I thought) simple repair. They refused and insisted on a home visit. The next contact I received was in May by a service tech in my area while receiving hemo-dialysis. He told me to EXPECT a call from a customer service representative to reschedule a visit. I called the next day to schedule his return, and the first available date was in July. Today, I noticed that the front small wheel on my wheelchair is loose. I tried to schedule a repair for the wheel, but the customer service representative said that to order the parts needed would take 1 month at least. When I asked for a loaner wheelchair, another service representative said they have a very limited supply and none were available. She offered to put me on a waiting list with no guarantees on when a wheelchair would be available. I even asked to speak to a supervisor; she said she would send a message; again with no guarantee if or when I would receive a call/text/email from them. I am getting TIRED of being made to feel like a nuisance because I happen to be disabled. This company, in my experience, does NOT value their customers. No one was rude, their rules & customer service people just don't care.

I had a scheduled repair and battery replacement for Monday, September 15 - no one came or called!…read moreI called several times and several days with no resolution or attempt to make this situation right. The latest response is that the technician quit! But no one called to inform me or to try and reschedule. There is absolutely no interest in making the customer feel valued. Every time I need to deal with this company, I am left frustrated.

Please read if you are an amputee, dialysis patient or care about someone who is!!…read more I made a mistake by assuming my current wheelchair vendor (National Seating & Mobility, Huntingdon Valley, PA) would maintain my custom wheelchair they manufactured. When they provided a loaner wheelchair to me (while they repaired my custom one) I mistakenly thought IF I had an issue with the loaner wheelchair, they would fix/replace it right away. I was wrong on both counts. My wheelchair broke on my way to dialysis yesterday (9/15/2025); the rubber tire came off. For those who don't know, propelling oneself on a metal rim is DIFFICULT & close to IMPOSSIBLE. National Seating and Mobility DID NOT want to send a replacement chair OR send a repair tech. I was forced to call their customer service center three times to get a live person (I left a voice mail with a finance supervisor) who could or would listen to/assist me with my predicament. One "customer service rep" literally told me to call the police for assistance because their company does not perform same day repairs. Let that marinate for a second..... I'm a double below-the-knee amputee- In dialysis- Without a working wheelchair. Their only response (after me leaving a voicemail & calling for the third time) was a long winded "sucks to be you dude". Do what you wish, but I am advising NEVER to use National Seating and Mobility 1957 Pioneer Rd Bldg C Huntingdon Valley, PA for any of your durable medical equipment needs.

Everything needs to improve. Let's start with answering the phone and following up on test status…read more No customer service at all.