Mr. Dorman was very helpful with the purchase of Mom's new Janome sewing machine. It will be so…read morenice for Her to have a nice new lightweight machine!

From the owner: Kick-start your hobby by getting your trusty machine cleaned that you've used for ages. Our shop is…read morepet-friendly, and we're always happy to answer any questions you may have. Trust Star D to fix yours when it's broken. We can: Repair your damaged sewing machine Clean your sewing machine regularly Create a quilt for you with our longarm quilting machine Don't wait--reach out to Star D right now for sewing machine services from the specialists in Abilene, Texas.

Well, I called their office, and finally got through, asking for the manager as requested, and was…read moregiven an appointment by the manager at West Texas Appliance. I told her I would be glad to update my review AFTER this appointment. Guess what? The tech was a no-show, no-call. I have tried repeatedly to call and confirm my appointment, including leaving a voice message, and no response. Run backwards if your warranty refers this business to you. They are nothing but unprofessional. Frustrated, I called Frigidaire to have them make me yet another appointment (3rd), to find out that they had changed my appointment with West Texas Appliance to another day and time without calling me. West Texas Appliance took my appointment off of their books today and changed it to another day and time, and never let me know a thing! Now that's the way to do business in Abilene. More updates coming after the third attempt at getting them out. Stay tuned!

I had to press one star, but this 'business' deserves zero stars. I put in a claim through my home…read morewarranty on 03/07, called this company to ensure they received claim, the office manager verified they received it and 'scheduled' me for 04/05. FOUR weeks I waited for this waste of a company to fix my washing machine. Called them on 04/04 to again verify I'm scheduled for 04/05. I spoke to Ashley, she ensured I was 'on the board' for 04/05 for repair. Waited until 3:45pm on 04/05 and still no contact from company. Called them, office manager said I was never scheduled for a repair and no one is coming out today. Offered no apology. Unprofessional and rude.

Beware, beware, beware! I hired this guy to repair an appliance of mine, he removed some parts, and…read morenever returned! Called and texted several times, but he did not answer! Beware, beware, beware!

From the owner: We service and repair all major appliances and brands!read more

Rodney, the Appliance Doctor, has installed many appliances for me over the last several years…read more He's also completed many repairs. Always at a reasonable price. He has been amazing! And a great guy!!​ Out of all the contractors who I've used, Rodney is one of my favorite contractors in Abilene.

Our whirlpool refrigerator icemaker quit working on our side-by-side, which meant we had to go buy…read moreice repeatedly with much annoyance. Rodney, the owner, was quick to respond to our phone message over a holiday weekend, He came the following day and gave us an estimate for replacing it because it was covered in corrosion and could not be fixed and ordered the part. While he was here, we showed him other repairs that needed to be done, and he offered to do it also. He came back within two days with the parts we needed and repaired quickly things that had stopped working properly. He was kind, caring, friendly and very competent at his job. He did not overcharge us for his work. He is highly recommended if you need appliance repair.

Do not use this business. I called to fix my GE water dispenser. After several visits, Steve…read morecould not figure out how to fix the problem. So, he refuses to come back to fix, recuses to return phone & text messages, refuses to communicates. This is very disappointing to know he took service money without fixing the problem or communicating about it. I don't know how he sleeps at night knowing he treats customers in this manner.

I had an appointment scheduled to get my dryer looked at. The were able to diagnose the issue and…read morefix it in a very timely manner. The gentleman that came out was very professional and had exceptional customer service skills. I will definitely use them in the future.

The owners are very rude. They had placed derogatory posts as ads on Facebook. When asked to take…read morethem down, the owners only continued the insults. Would not use. If they act like that on Facebook, how easy are they to get along with? Update: The owner was not happy about this review and contacted me on Facebook messenger. As this was entirely unprofessional I was a bit snarky at first, but I've attached the entire conversation.

Don't even think about using Simpson Appliance Repair. They took my money to order a part in Early…read moreMay '22 and never came back to install it... won't even return my calls. If you have any doubts check other reviews as well as county records for outstanding legal actions.