We have been a client since previous location. The drive is 32 miles from my home. I called @ 11…read moreyesterday to cancel appt. Called back at 2:53 to see if appt was still available. Woman (deep voice) says you're in luck! I arrive today at 11. Receptionist was very professional. I could tell something was up? She walked in back, Alyssa was by the door. I hear Alyssa say, "I got a text she cancelled appointment. Another DOG was put in that place! We have to move dogs around!" As she was right there, I said, "excuse me . . . I did cancel! Called back and was told you're in luck, no one took the appointment!" Alyssa looked at me, takes her right hand and closed the door! What would you do? No apology? We've been going there since 2012. Amazing our two groomers are no longer there? To be a loyal customer and have a rude, nasty groomer close a door? Would you trust them with your "DOG"? I WILL NEVER AS IN EVER TRUST THIS COMPANY EVER BEING ALONE WITH ANY FUR BABY!

Excellent office and vets. They are all kind and caring and especially meticulous. Dr, Burrows is…read morewonderful. When my dog had to be put down They explained the process and were so kind. Nancy Kolecki

I truly love Kentown Animal Hospital, but I may have to shop around for another Veterinarian. I…read morewas charged $85 for the office visit alone. I'm retired on a fixed income; I feel that is way overpriced. I will also make it a point to ask for a prescription instead of the meds. Prices are the only reason I gave only 4 stars.

They were the only place who could fit me in when I needed it. They were very kind and…read moreknowledgeable. I felt very comfortable with them.

So grateful for Lakewood Animal Hospital! For many reasons…read more 1. Affordable pricing 2. Convenient hours (evening appointment times) 3. Most importantly, the wonderful care! Recently saw Dr. Curren and she is wonderful! Along with the rest of the staff. They were so kind and comforting. I moved from Lakewood to Cleveland Heights but still make the 30 minute drive because the care is so worth it. Thank you Lakewood Animal Hospital!

Good Vets, Miserable Front Desk Staff…read more I've waited three years to write this review because the actual veterinarians here are great, and I wanted to give the practice a fair shot. But after today, I'm done. The front desk staff, specifically Laura, is a nightmare, and dealing with her is the worst part of coming here. Laura has been rude, curt, and combative since my very first phone call three years ago. The only time she was ever nice to me was for about five seconds when she thought my last name connected me to a wealthy local family. The second I told her we weren't related, she went right back to treating me like an inconvenience. I literally tense up every time I have to pick up medication refills because I dread the possibility of dealing with her. This week, she completely crossed the line. My cat has an ear infection, and after days of getting hung up on by their 8:00 AM "lottery" system for urgent appointments, I had to take her to the emergency vet. When I called this clinic back to ask if a vet could adjust her meds, Laura flat-out refused to help. She forcefully said "a vet will not talk to you" then flat out lied and claimed it's "illegal" for any doctor in the building to help me unless they had physically seen my cat before. Then she decided to play doctor herself. She insisted that ear drops were the only option for my cat, which is completely untrue. When I told her I didn't want to force my senior cat--who has kidney disease--to sit in a stressful emergency room for 8+ hours just for a medication tweak, her brilliant solution was to suggest I start giving her subcutaneous fluids at home just so she could endure sitting in a carrier all day. We haven't even crossed the bridge of doing home fluids yet, but she's handing out unhinged instructions on it like it's nothing. It is completely over the top for a receptionist to deny access to a doctor, make up fake laws, and hand out medical advice for a sick, senior animal. Laura is a massive liability. I don't recommend this place at this point. The medical care is good from the actual veterinarians but you have to get past a combative, rude gatekeeper first.

They had zero urgency to address a mass in my dog. As a result, he declined faster than their…read more"course of action" which was more a concern to keep finances internal instead of my dog's health (cancer). I lost my best buddy Monday, and their next appt for him was the following Thursday. The decline between them seeing him and his admission to the ER was substantial. And their claim that "your pet is our pet" is a load of crap. This clinic owed a duty of care, breached that standard of care, which led to the death to my dog.

I really don't have much to say about Oak Tree but here are some pics of my cat that they wanted my…read morepartner and I to euthanize when he broke his leg at 3 months old. We ended up going to Shaker Heights Animal Hospital instead and his leg was amputated. He's almost a year old now and doing well with his 3 legs! Oak Tree is way more concerned about money than your pet, please beware!!

This place is not only disgusting but they up-charge you, they are negligent, and keep your animals…read morecaged for 8 hours when it should be 2-4 for procedures. Truly a disgraceful place that will be reported due to multiple complaints from other customers. They abuse animals and charge you double for services, what other nice places would have. I'll pray for this dumpster fire of a so called vet office. Go anywhere else if you love your animals!

I have to say that Meadowlands has been great to my animals. I feel that the veterinarians provide…read morehigh quality service and listen to their clients. Also, I didn't have a lot of money for the last visit and I was upfront and they were considerate of that factor. I took my cat to a walk in clinic in Euclid (on Lakeland Blvd...beware!) because they were "low cost" and spent THREE times as much as I did at Meadowlands. Lesson learned! Meadowlands was also super compassionate as we laid our 15 year-old golden retriever to rest. I would definitely recommend. Flexible office hours. Ability to schedule online. A+

The experience with my first pet was good and they were kind and helpful! I was going to get my…read morenext pet established and accidentally missed the appointment and was informed my account has been deactivated since I was a no call no show. I received an email reminder 3 days before the appointment, but no additional contact was made. No calls or emails were received the day of the appointment or after. I never leave reviews... but this experience really bummed me out.

I am giving 1 star after today's fiasco . A couple of months…read more ago, our 13 yr old min pin was diagnosed with diabetes and cushings . The first nite she was ill , she wouldn't eat . Dr Kim prescribed insulin , vetoril and an appetite stimulant . We never used the appetite stimulate which was 50 bucks . I called and smoke to the you g woman who speaks so softly one cannot discern what she is saying .. she also can't book a simple appr w/ out putting one on hold ... I'm not sure what that is about, but really, neither here nor there . I called after the 1st shot of insulin, which worked like magic and told this young woman I would be bringing the appetite stimulant back as we had never used it, and all was accounted for . She said fine .. bring it in . My husband went to get BetteJoan's nails cut this morning , buy insulin, and return appetite stimulant . All good until he went to pay, and the return of the stimulant was refused . I generally take care of BetteJoan, so I asked to speak with this woman ( not the usual timid young woman aforementioned . This woman was rude and argumentative from the get . 2 times I poliely asked her to let me speak . Both times, she loudly spoke over me, The third time I attempted to tell the woman if she would not take the medicine back to just keep it and do what they wished with it . I , at this point, lost my cool and asked her to shut up so I could speak . She hung up on me, and my husband called me back to say we had been fired . I left where ai was and drove to Shaker Square ( we live near by on Shaker Blvd ) Dr Kim was standing at the front desk, and we greeted each other and I stated I was disappointed he had not listened to my side . A couple things I truly believe : the customer is not always right ... there are 3 sides to every story . I am still dissipated and told Dr Kim I believe his front office staff are a true representation of his practice . This true ; I drive my neighbor and her dog to him . He told us Sadie is in end stage liver disease and told me she would be gone in a month or less .. Sadie is still as mean and full of beans ad ever .. Doing fine . When the Dr was recently on vacation, a rather mean , uncaring type of woman was filling in for Dr Kim . Our Bette Joan was once again ill as before . I instinctively knew she needed to be upped from 3 units of insulin to 4 , but would not do it until she was seen This uncaring , unkempt poor excuse of nothing refused to see our dog . She I sister she was too busy and to take her 15 miles away to an emergency vet where a deposit of thousands us required to walk in the door . I insisted at the least BetteJoan's sugar level be taken. It was crazy high. I ssked if I should give her 4 units and was told emphatically NO . Ser how she is . I took her home , injected 4 units and voila .. our girl wad herself . When I asked Dr Kim if I had done the right thing, he said " absolutely yes " . At this point , after thinking of the day's bull---- I am relived we have been fired . Dr Kim's diagnostic skills are not top rate . He tends to laugh and shrug his shoulders a great deal . Good Luck - Good Riddance

Dr. Somma was extremely honest and fair with me as I navigated the final years of my dogs life. I…read morehad been to other local vets that would price gouge, up charge, and push some kind of product on you not based on what your pet needs, but what they want you to spend. He never pushed anything, and simply allowed me to make informed decisions on what was best for me and my pet. I highly recommend this place to anyone who asks

I truly wanted to give Brookview Animal Hospital five stars. When my 16-year-old cat, Tinkerbell,…read morepassed away unexpectedly, they were the only clinic open and available to help. For that, I will always be grateful; it meant I didn't have to endure the heartbreak of keeping her with me over the weekend, reliving the pain again and again. However, the compassion I expected in such a devastating moment was missing. When I brought Tinkerbell in to be cremated, I was visibly distraught: crying, heartbroken, completely undone. The veterinarian was there but said nothing. No acknowledgment. No simple, human expression of sympathy. Not even a quiet "I'm sorry for your loss." I tried to give the benefit of the doubt, maybe he didn't know what to say or felt awkward. But when I returned to pick up her ashes and saw him again, the silence repeated itself. Still nothing. I understand that I wasn't a regular client. He didn't know me. He didn't know my cat. But as a veterinarian, I had hoped he would understand what the loss of a pet feels like and that, in those moments, a small gesture of kindness goes a long way. I wasn't expecting a dramatic display, just a bit of humanity. Brookview may be a good vet for those with ongoing relationships, but my experience left me feeling more alone at a time when I needed empathy the most. And that's why, as much as I wish I could say otherwise, I can't recommend them based on my experience.

The staff was very professional and caring. My puppy was well taken care of during our visit for…read morehis heart worm shot.

This is an updated review after a HORRIBLE experience with this office. My chocolate lab went in…read morefor a mass removal surgery which resulted in a very large suture area that looked like the worst botch job of stitches I've ever seen. All they told us was to keep it clean and dry and gave us pain meds for twice a day. There was no way of keeping him from scratching. He popped a stitch 2 days later, brought him back, they fixed it. Popped another a few days later, they said it's fine and to leave it. This morning he scratched the wound to open back up 4-5 inches and bleeding. They said they can't see him until the next day and to take him to emergency vet if need be. I called their sister stores and got in at Hart's in North Royalton. After seeing the picture I sent them, they got him in right away and immediately I can tell they CARE and are more knowledgeable on how to keep the wound closed and offered tips for at home care. I honestly don't know how these people sleep at night if this is how they treat their precious fur patients. Never ever ever ever go here!!!!!!!!!!!! Suburban also made us feel like our 100 lb lab was a nuisance and "crazy" and after spending about 10 minutes with him, Hart's told us how good of a dog he is! NIGHT AND DAY PEOPLE, YOU'VE BEEN WARNED!!