I've been storing there for a while now and have never had any issues with them. Not saying it…read morecould never happen, and not saying that I've put them in a position where they have had to go out of their way to be helpful. But they have been serviceable and courteous in my occasional dealings with them. When I had to downsize from a large house, w basement to an appt, I researched storage quite a bit. Criteria were basically, cost & ease of access. I found another storage on SW Marine (Vancouver) that was competitive, but chose Econo because it was close to a gym I had a membership with at the time. The other providers were, at the time, not really competitive for small-ish storage. Their rates have not hugely moved up since. Since I have been there, I have no issues with them whatsoever, including forgetting to notify them of a lost Visa card I had cancelled. They eventually called me and I updated the CC #, no fuss. I'd give them 5 stars if I had really pushed their services, but I haven't so 4 seems fair for a no hassle, cost-effective solution to my storage needs.

Easy access, great staff. Been using their facilities for storage and their crew for one home move…read morefor over 25 years so I have gotten to know the staff - very friendly and helpful people.

I first rented a space in 2009 and in 2016 downsized. Each…read moreowner was very helpful and the staff always friendly. I recently came to clear out and the new owner Meg was friendly and helpful as well. The conditions for the storage are excellent. I had no trouble with mold on paper or fabrics, even after years. The units are solid with no holes where things fall through to the lower level (some places have that!). I would rent with this company again. The location is also excellent for people using public transport. I did not rent a vehicle so cannot comment on that aspect.

The lady who answered was incredibly rude and dismissed my most basic question about storage and…read morevan rental. Owner Herb, if you are listening, please put your call reception staff through some basic customer service training. I was prepared to rent a van and a 5x10 locker for an extended period of time, and could not believe the rude attitude I was met with on my very first call.

I don't advise you let such dishonest people into your home, nor should you trust them with your…read morepersonal items. These guys showed up with minimal supplies, parked their red Tesla, in my driveway, blocking in both me and my neighbor, despite there being ample parking directly in front of our house. It never crossed their minds, that blocking this communal driveway might be an inconvenience to the people who use it. How can a moving company arrive at a job underprepared, then bill the customer for procuring the very supplies they should have initially provided? Furthermore, we were charged by the hour for the two employees who went hunting for supplies. While two movers went supply hunting, and little to nothing was being done in our home, we were charged an hourly rate for 3 movers, because the moving company failed to bring necessary supplies, and by "supplies" I don't just mean boxes. I'm talking about the scissors, tape, tools, dolly, etc. We had been pleading with them for weeks to provide us with a detailed receipt because the charges for supplies were so inflated that we suspected an error. It required our assistant doggedly pursuing them day after day before they finally furnished us with an itemized receipt. This is not an honest company. It is poorly run, with poor leadership. If Yelp allows it, I am going to attach a copy of the invoice so everyone is able to take a look at exactly what this moving company sent us, the inaccuracies and inflated charges. Please keep in mind these charges are in CAD not USD.

I will definitely use Brothers Moving Services for my next move…read more They provided professional, efficient service in a friendly manner at a reasonable price. I had only one item, but they came the same day I called and took great care with the delivery. Great service! Marilyn H.

A complete misrepresentation of their service and space. Overcharged me and held my possessions for…read moreno reasons, really difficult to communicate with them. I would highly recommend any other storage or moving service before considering Reay's. I don't like leaving bad reviews, but they treated me so badly that I had to.

I called 3 times to see if there looking if They were…read morehiring and dispatcher janet said no and she was nothing short of a rude bitch as long as She is there as dispatcher dont hire them or work for them my friend ben who worked for them the driver kyle he was with was not nice to at all

Excellent service- reliable and friendly and they helped me take the time to reflect on where the…read morepieces would be best placed in my new home. I enjoyed my move because of them- would use them again in a heartbeat & hope they get all the success they have earned & deserve. They were patient & careful with my antique pieces as well. Highly recommend them!

We did our moving from two bedroom apartment to a townhouse. 2 movers were very professional and…read morefriendly. They disassembled our Ikea furnitures properly and reassembled perfectly! we were very impressed. They had carpet runners so didn't put stains in our carpet.

Really wish I wasn't writing this. I stored furniture and household goods with Alluster for three…read moreyears, and had a generally positive experience, UNTIL... I found pretty significant staining and scuffing damage on a sofa (that was less than six months old and unused when they picked it up) that obviously occurred while in their possession. At first they claimed it must have gotten scuffed when they moved it. They then claimed they cleaned it (maybe they did, who knows) and re-wrapped it, and that the stains I could still clearly see in the photos were "most likely the play of the light on the wrap we put on it to protect it from getting dirty in the future." When I had the sofa delivered, I emailed them stating "I can very clearly see that this was not the wrapping, and that there's pretty significant staining that was not there when you took possession of the sofa" and that I'd like to proceed with the insurance recovery (which, by the way, is capped at $200 per item IF you can do it). That was in November, and I've yet to hear anything back. In addition to the original email, which included photos of the damage, I've sent multiple follow-ups and called multiple times, all to no avail. As far as I'm concerned at this point, they took a $2,000 sofa, charged me to damage it, ghosted me when I tried to follow up on THEIR OWN insurance policy (which is still available on their website, and states "That is why Alluster provides damage protection of $0.60 per pound of an item's weight, up to $200 per item and up to $1000 total."), and left me with something I can't sell for even half what I paid for it. I feel scammed, frustrated, and just disappointed.

The office team is probably too busy with their warehousing services for e commerce clients like…read moreAmazon to care about household clients like me anymore. I have sent them various messages with no reply. I think it may bE possible that it's their strategy to ignore us so that household clients stop storing with them. I definitely would not recommend Alluster to anyone.

Movers were disorganized and I found out days later they had damaged one of my a/c. I didn't get…read morethe experience I had when I used their service previously.

Easy delivery, and pickup. Boxes came with labels and there were no hidden charges everything was…read morestraight forward and great! Friendly service as well. Would use again but hopefully I won't be moving any time soon! Also. Order more than you think you will need. The boxes are great but you always have more crap than you think!

Our family has used Maple Leaf Storage in West Vancouver for more than ten years. The facility is…read moreconsistently clean, well lit and secure, with no food waste or anything that might attract pests. My wife and kids, from high school through university, have always felt safe dropping off or picking up items on their own. The staff is friendly and accommodating. The units are bright and airy, which makes it easy to see what you're doing and reorganize your belongings. The halls are wide, so moving larger items is straightforward. The covered loading bays are a lifesaver when you're hauling out Christmas boxes on a wet December night. In summer, the units stay cool enough that heat and humidity have never damaged anything we've stored. Highly recommended.

My brother and I have rented a storage unit at Maple Leaf Self Storage in West Vancouver for 14…read moreyears. The locker housed the entire contents of our late mother's West Van home. We trusted this facility to provide a safe, clean environment--but that trust was seriously violated. Our unit became infested with rats. We first reported this to the front desk in 2023 and never received a response. With no help from the facility, we brought in our own shop vacs, industrial cleaning supplies, and rat traps to clean and sanitize the unit ourselves. We also noted that the door's rubber seal had been chewed through, leaving an obvious entry point. When we returned in 2025, we raised the issue again with two staff members, Daniel and Sonja, who said they would "just shove the rubber back in with a screwdriver"--a completely unacceptable and temporary fix. The infestation destroyed some of our belongings. We had to discard all the blankets and linens that had been protecting furniture due to extensive rodent feces and contamination. Pictured. We cleaned the unit ourselves and even installed our own traps. I emailed the site manager, Chris Wasney, with clear photo evidence of the infestation and damage. His response? He refused to speak with me at all, citing that only my brother's name is on the lease--despite the fact I am the one actively managing the situation and have been on the account as a secondary contact and access for 14 years. There is no reason Chris could not co-ordinate solutions with me directly. I could not imagine seeing these photos and not responding with kindness and professionalism. Maple Leaf's handling of this issue has been completely dismissive and unprofessional. After years of loyalty, this is how long-term customers are treated. I strongly caution anyone considering storage with this company--especially if you're storing valuable or irreplaceable family belongings. If something goes wrong, you may be on your own.