Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

All good !! Very courteous efficient and honest. Would recommend!…read moreTry them now!! Best so far and very happy.

Eric O. and Fran arrived at our house on time. Eric was able to diagnose an issue with our insert…read moreafter a look at our stove, checking adjacent areas for wiring, and took the time to look at the electrical panel box in the basement. He let us know that Warrington Chimney does not do electrical work but that the issue will probably be remedied with an electrician visit. They were clean, laid down a cloth in front of the stove so no mess was made. Warrington Chimney will be our new chimney sweep for our yearly clean.

Initially, the intake was great, until we had to deal in the particulars. The item was promised by…read morea certain time, it was delayed by 3 weeks. It held up the contracting work that we were having done. Additionally, the unit was installed on a slant, holding up the tiling for the fireplace. We did ask for a discount and were told that if we paid in cash we could get a discount. I wrote a check and was told no--- cash. I thought check and cash was the same. Taxes were charged, so I didn't understand the check vs cash problem. The item is beautiful and looks great. Just difficult in dealing with people who should be more professional in a service industry. We were charged an additional 150$ on the install for not having the right tip and having to go to the store to get it...We feel it's something that they should have put on themselves. Instead, we were told that our house could have blown up had he not checked, huh???!! Wouldn't a professional installer check their work properly to make sure that doesn't happen??? Seems like a moot point.

I wanted to post a review of this company as I see that they have had a few bad reviews. People…read morealways have time for negative reviews so i wanted to take the time as well. I have used Plumbarama in the past for my plumbing but had no idea until i passed by their showroom that they sell and install fireplaces, too. I have had a fireplace since i moved into my home about 17 years ago that i never used because it was just wood burning. I had some decorative candles in there, which i never lit either. I really wished i had a way of enjoying my fireplace and actually get heat from it as well. I stopped in the showroom and to my surprise, i was greeted and able to discuss my options with a knowledgeable woman who explained that there are easy ways to make this happen. I picked out a gas log set that i liked and the plumber came out and ran my gas line right into the fireplace. Now I have a beautiful gas log set that i really enjoy and is super easy with a remote. Love it.

We were very pleased with the duct cleaning service. We would definitely recommend A Clean Group…read more and would use them again in the future.

Great service. On time, and respectful people who gave me a lot of information as they worked. i…read morewill be sure to use them again!

My family and I visited the showroom on a rainy Saturday afternoon. We were greeted by a woman, her…read morename was Mindy, the owner! We were looking at gas inserts, she spent about 2 hours with us and seemed knowledgeable! She told us that she would get some prices for us and to give her a week to do so! We gave her a week and a half and reached out to her. She apologized and said things were crazy busy around there and that she would send it out by the end of the week! I once again reached out after receiving nothing from her and stated that it felt that she didn't want our business and was told again she'd send it out! We never received anything from her and I then stopped reaching out! I wouldn't use this business even if she was the cheapest, not a way to run a business! Very disappointed

Jen did a great job helping me understand how to use the gas fireplace in the house we just bought…read more She gave great instructions, set everything up and cleaned the fireplace for us as well!

Quick response time, very respectful of my home and time. Explained everything they were doing and…read morehow things worked. Upfront and fair pricing. I feel safe in my home again.

From the owner: At 215 Chimney, We stand behind and guarantee the work we do with our material and workmanship…read morewarranties. Our Technician's are certified, skilled, and unlike most other chimney companies, we schedule our customers to better accommodate them, so our technician's work all different hours of the day. We do: HeatShield Chimney Liner Resurfacing, Smoke Chamber Parging (SmokTite), Masonry, Stucco, CrownCoat, Crown Rebuilds, UL Listed Stainless Steel 2-ply Liners, Stove Liners, Furnace Liners, Fireplace Liners, B-Vent Liners, Firebox Pointing, Stove Cleanings, Fireplace Cleanings, Furnace Cleanings, Brick Pointing, Grind-outs, Stone Pointing, Chimney Certifications, Inspections, Level 2 and 3 Inspections, Masonry Caps, Prefab Caps, Liner Caps, Lock-Top II Dampers, Stove Removal, Electric Fireplace Installations. Don't Wait, Act Now. Give us a call or Message us today for your Quote and to be placed on the schedule.

As the four star rating indicates, we can recommend The Fireplace People to those looking to…read morepurchase a freestanding stove. The crew in Mamora are friendly and knowledgeable. The chimney company associated with The Fireplace People and The Fireplace People installers were extremely professional and did an excellent job installing our unit. I am writing this somewhat lengthy review in the hopes that those purchasing a stove from this business will avoid a couple of the pitfalls that we experienced. 1. Timing and coordination: The propane stove that we ordered was to replace an older propane stove that was literally on its last legs. We ordered the new stove, a Hearthstone Champlain, on January 2 but it wasn't installed until March 15. While The Fireplace People have you use 'their' chimney guy and they have their own installation crew, they coordinate in a less than optimum way. The chimney company schedules its work and, once completed, notifies The Fireplace People who then put it on their schedule. In our case, this led to a 3 week delay in the installation. In addition, the opening to the chimney was not what the installers expected when they arrived to complete their work, so they had to go pick up extra items before they could begin their installation. I would encourage you to have The Fireplace People schedule their installation when the chimney work is scheduled, not when it is completed. 2. Misunderstandings over optional equipment: We were surprised to find out after the installation, that the unit did not come with a remote control even though the brochure The Fireplace People provided us with states clearly that the Champlain stove includes a remote control and that it's the blower which is optional. A remote is also listed under the brochure's Features and Benefits and on the back of the brochure it states that "All of Hearthstone's gas products are remote control operated." We found out that we purchased a Champlain 3 and that only a Champlain 2 comes with a remote. We weren't even aware that there were different Champlain models. You need to be sure to communicate clearly about options and confirm in writing what is and is not included. I want to emphasize that when I spoke with John at The Fireplace People he apologized for the misunderstanding and agreed to provide the remote at no extra cost even though he the model we ordered only included the remote as an option. This was more than fair and just what one would expect from a reputable company.

Adam & Gil were awesome in doing a service call.They were courteous, knowledgeable & treated my…read morehome with respect.They called when on there way.Could not ask for a better pair.A 5 star review from a fastidious customer.Angelo Palmieri

PLEASE STAY AWAY AND SAVE YOURSELF FROM THIS NIGHTMARE…read more This business took a $4,607.71 deposit from me 90 days ago for a 28 to 42 day lead time item. It does not matter how many times I call, I have not once received a return phone call since providing my payment. The phone mostly rings to no answer. The couple times I have reached someone I was told the manufacturer is having substantial delays and they cannot get any update from them - I received feedback from the manufacturer within 24 hours saying my experience with this dealer is not normal and I also cross checked with two competitors (oh how I wish I had done that back in November) and have gotten 2 week lead times quoted for the same stove from both of these other businesses. Upon learning this information I requested a refund but you can imagine how that is going. I even picketed the store front for an hour and forty five minutes today and still cannot get a return phone call or any movement on my refund - THEY JUST DO NOT CARE!!!

This new criminal owner took a deposit from me in December 2024 to replace a fireplace insert. I…read morehave yet to have an install date. I get the run around when attempting to get a refund. Unfortunately, with the 6 week install estimate and other delays, I'm past where I can get results via my credit card provider. Stay away from this company. Apparently, there is a new owner and the service of 30 years ago that was excellent is gone and out the window. You will notice that all the good reviews for this place are greater than two years ago. The new owner, Kevin, seems to have acquired the business about 2 years or so ago and that's just about when all of us started having negative experiences. If others are interested in filing in small claims court and reaching out to the local news stations with me, as well as doing some picketing of this place, please reach out to my email at annirbas@yahoo.com. We have got to stop this person from taking advantage of us. Matt R, please reach out to me if you see this. UPDATE 2025-03-11: After several in person visits to the Dreifuss showroom and being VERY CLEAR on what I expected (a full refund), I was finally given a full refund on March 7. Kevin kept indicating he was not sure when he could process the refund but that he would "as soon as he was able." That still was not good for me, so I kept pressing everytime I spoke to him or saw him. I must admit, I thought it would take much longer than it did to be provided with a refund. I would suggest that others also reach out and file claims with the Attorney General's at https://www.attorneygeneral.gov/submit-a-complaint/ so that it can be on record and this place can maybe be monitored to make sure it performs within the guidelines of the law and other consumer protection benefits that we, the consumers, are entitled to.

From the owner I spoke with on the phone to the gentlemen who came out to give me an estimate, were…read moreprofessional and knowledgeable. They even went back up to the chimney flashing and put down caulk for me as it was about to downpour. Highly recommend this business!!

Hello everyone Action Chimney/Julie was amazing in response time. We setup a free estimate. I…read morethought that my roof was leaking. Julie sent over Anthony to inspect and to my surprise not only did I need a new roof. I also need brick point. That was were the rain was entering my house. Anthony took me outside and showed me everything that needed to be repaired. ( Clearly ). They kept their promise and kept me informed. They are honest people and I love that. The work is/was well done. I love it. I'm at peace. Thanks Julie and family/workers. It's so hard to find honest workers.

Chimney flue would not close. Came to house and charged $100 to fix the lever to close it. Said…read morechimney was not cleaned correctly by previous company and would call to confirm on Monday if they could come back. Never heard anything. Tried to use fireplace on Sunday and flue would not open. Called back and was told that if they came out they would have to charge me again if they were able to open it. They were suppose to come on Friday late morning to early afternoon to fix flue AGAIN and clean chimney. Never showed Never called. UNRELIABLE! Don't waste your time or money.

Second time I've used this company. Took awhile to get a return call, but eventually got hold of…read moresomeone. I found them to be very knowledgeable, fair price, fast, efficient, thorough cleanings. Made recommendations on additional work that should be considered and that's where the wheels came off. Both times after they recommended follow- up work and after trying numerous times over two weeks, leaving messages, they never returned any calls. This is really the only knock I have. Their work is very good, but calling and getting no response has me now looking for a replacement.