American Home Shield sent them over to stop a drip from our tub faucet. He said he had to order a…read morepart and disappeared. Called American and they said he told them he had to.break a wall to get to the problem. Bull×××t. The people who originally installed the tub left achole in the basement ceiling so that you could see all the way up to the ceiling. He could have just taken the whole assembly out. I asked my son to look at it and the pipes were not leaking. He went to a store an s got the parts to change the faucet and it works perfectly. Called American and the first said no. Explained and the called"the plumbers" Who said they replaced the faucet i told them they were lying and they elevated it up to a manager still waiting to hear back. I'm 67 years old. I wonder if they try this on old people because they think we are stupid Not this one!

Avoid this contractor at all costs!! They were sent by American Home Shield to replace my hot water…read moreheater, and I was forced to pay an additional $500 out of pocket for charges not covered under my warranty, including the required permit. Six months later, there is still no permit. The owner, Christian, has repeatedly lied about contacting the municipality and now claims they are not responsible for it, after taking my money. Calls and messages go unanswered, and when you do manage to reach them, they dodge responsibility and disappear as soon as they know why you're calling. Their customer service is nonexistent, their communication is dishonest, and their business practices are deceptive. If you value your time, money, and peace of mind, do not use this company. They take your money, fail to deliver, and then try to shift the blame. This is the very definition of unprofessional and unethical.

I live in West Caldwell, NJ, and our gas hot water baseboard heating stopped working on a Monday…read moreevening right after a major snowstorm. I contacted Travisano Plumbing, Heating and Cooling, and they told me they would come out early the next morning. To my surprise, the owner, Peter Travisano, personally brought over three space heaters that same evening to make sure we stayed warm overnight. The heaters worked great and truly gave us peace of mind. The next morning, the service technician arrived early as promised and quickly fixed the problem. The team was prompt, courteous, and truly went above and beyond to make sure our home was warm and comfortable. I highly recommend Travisano Plumbing, Heating and Cooling!

Absolutely the nicest guys. They came within the hour after calling them and replaced a water…read moreheater that same afternoon. Super speedy service. Would def recommend and will be using them should the need ever arise again.

I recently had a problem with my hot water heater. I called Russo Bros. On the recommendation of…read moreone of my neighbors and they sent James. It took a couple of days because we had to order a part that was not available locally. But ultimately the problem was resolved. James was very professional and explained what was happening throughout the process. The office staff was also very supportive, making sure I was kept in the loop as they worked to get the part we needed. No one liked having plumbing problems but the folks at Russo Bros made this one a pretty easy one. I would recommend them with confidence.

Wahib Owies was terrific. My bathroom sink was very clogged, as was my shower drain. Wahib was…read morevery patient because the sink was a bit of a challenge. He had to snake it a couple of times to get at the root of the problem, which proved to be a hair clog way down in the pipes in the first floor unit. He has a great sense of humor, and he really took the time to explain how the pipes and drains are connected and how they work. I thought that was awesome because my building is old, and now I have a better sense of how things work. Both my drains work great now. I've very happy with the results. He is very good at his job.

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

Danny & his employees installed a new hot water heater and boiler today. Can't say enough about the…read morequality of their work and professionalism. Explained the workings of what he installed, maintenance & how to adjust the hot water temperature. Have used his company in the past & highly recommend them

Stay away from All Clear. Owner is unprofessional, rude and very expensive. Will never use again.read more

Had a sewer pipe blockage. They spent 2 hours on it . Unclogged the blockage. Left me a mess to…read moreclean up.charges me 750.00 dollars. The very next day it was clogged again. More water in my basement. It was on a saturday night. They don't answer phones on the weekend.. Had to call another plumber. Cost me another 650.00. I will never use All Clear again.

Had to replace our hot water heater and these guys did a great job. The plumber showed up on time,…read moretook a look at the old unit, and explained what needed to be done in a way that actually made sense. No confusing talk or pressure, just straight answers. He got the old heater out and the new one installed without any problems. The work looked clean and solid, and he made sure everything was running right before he left. I also liked that he cleaned up the area when he was done. Price was fair for the work and the peace of mind. It's hard to find people who take pride in their work these days, but this guy clearly does. If you need your hot water heater replaced, I'd definitely recommend them.

can't say anything bad about this company. I reached to get a faucet leak repaired. They came out…read morein between jobs and tried to get the handle off but couldn't do it. They didn't charge me. They told me to get a new faucet. I found the same one and ordered two and as soon as it came in I texted John Centanni and he scheduled me Monday am. I texted early and I was his first job. The crew arrive before 9 and were done by 10:15. The replaced the faucet, water feed lines, drain and drain piping. They were all so professional and I highly recommend them. I will definitely use them again. And I recommend you use them.

We called this company because we had once again a clogged kitchen sink. When the plumber came he…read moreexplained that we had a bigger issue with our pipe and need it to be changed. We asked for him to provide us a quote to have the pipe fixed- he said we would , but in the meantime we could unclogged our kitchen sink for $289. We told him we wanted to actually fix the root of the problem and not spend $289 to then have to changed the entire pipe and more the following week- We proceed it to tell us that we drove all the way down to our home and he was expecting to make $289. I understand the value of time, but the actual work we need it ended up being $1200 + which we would have done with him if he didn't try to guilt trip us into spending money on something we could have waited a day or 2 . The plumber left pissed off , I still asked him to send me the estimate to do the work he recommended and he NEVER DID. That's why we had to call another company. This was the most uncomfortable feeling. Seemed like we just wanted to make quick money and not interested in the bigger job and tried to pressure us into spending money unclogging a pipe that 2 days later was completely replaced along with our main.

They busted our pipe using a snake and wanted to charge us full price to come fix the pipe…read more We called them before to snake our kitchen drain. We heard a loud bang/ crack, and when my fiancé asked what it was, he said everything was fine. I noticed water trickling in our basement storm door later on, but it was also raining on and off that week, so I thought that might be the cause. I observed for a couple of days and it was definitely coming from our kitchen sink because it was soapy water. I called them and the guy was extremely rude, didn't want to admit they damaged anything, and not willing to work on a solution. Poor customer service.

I had a clogged toilet. Mr. Derilus was our technician, he explained what the problem was and gave…read moreme a couple of solutions. Once I decided what to do he did the paperwork, I signed and he went to work. He was very neat and he did a great job. I would definitely recommend!!!!

I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.