I was a loyal customer of Ryan & Company for several years and had an active maintenance contract…read morewith them, which makes this experience even more disappointing. I contacted them regarding a furnace issue that, while intermittent, was serious enough to require attention--especially during the winter months. We have a young child at home, and I made that very clear, along with my concerns about maintaining consistent heat in the house. Their technicians came out multiple times and were unable to diagnose or fix the problem. After several unsuccessful visits, the owner got involved. Initially, he was professional and appeared committed to resolving the issue. However, once it became clear that they couldn't fix the problem, everything changed. Communication completely stopped. No follow-ups. No updates. No accountability. During this time, we repeatedly expressed serious concerns--not just about comfort, but about safety. We were dealing with unreliable heat in the middle of winter, had a young child at home, and even communicated concerns about our pipes potentially freezing while we were away on vacation. Despite this, we were essentially given the runaround and the issue remained unresolved. It's also important to note that the manufacturer was only brought in after we specifically requested it, following multiple unsuccessful service visits by their technicians and the owner. Ultimately, the problem was not fixed by Ryan & Company, but only after the manufacturer became directly involved. That distinction matters. Despite having an active maintenance contract, they stopped sending technicians altogether. The owner refused to speak with me directly to address the situation. Instead of standing behind their service or working toward a resolution, the contract was canceled and a check was mailed for the remaining balance--without any meaningful discussion. To be clear, that cancellation came after repeated failed repair attempts, lack of resolution, and a complete breakdown in communication--not as some isolated or voluntary request. I also strongly disagree with their claim that I was "verbally abusive." Like any homeowner dealing with an ongoing heating issue in the winter--with a child in the home and legitimate concerns about frozen pipes--I was understandably frustrated. Expressing that frustration does not equate to abuse. What's most concerning is the lack of accountability and the way this situation was handled once it became difficult. After years of being a paying customer, this is how they chose to respond. If a company can't fix a problem, that's one thing. But abandoning a long-time customer, cutting off communication, and deflecting blame is unacceptable. In the end, when things got difficult, they didn't fix the problem--they walked away from it.

Do not try to schedule an appointment with this company. They do not know how to communicate with…read morecustomers and are downright arrogant.

I like Phil's plumbing philosophy: not only he completed the job very well, he keeps an eye on…read morepossible future failures, and ways to make future repairs easier. This way, next time I will be able to replace this valve myself. He used threaded valves that are easier to be replaced by homeowners. Thank you Phil!

Phil did great job on changing out my sump pump and was very reasonable. My previous plumber…read morecharged me for every inch of pvc and everything else by the time it was over every bill was almost $700 or $800 for the smallest thing, Phil gave me a great price and did not nickel and dime me to death. I would highly recommend him

Stay away from All Clear. Owner is unprofessional, rude and very expensive. Will never use again.read more

Had a sewer pipe blockage. They spent 2 hours on it . Unclogged the blockage. Left me a mess to…read moreclean up.charges me 750.00 dollars. The very next day it was clogged again. More water in my basement. It was on a saturday night. They don't answer phones on the weekend.. Had to call another plumber. Cost me another 650.00. I will never use All Clear again.

Our AC unit suddenly stopped working during a heat wave, that evening we gave Al a call. Even after…read morehours he answered the phone and took the time to understand the issue and he worked with our schedule to come as soon as possible to investigate the issue. He provided us a 2 hour time frame for when he would come take a look (along with a 45 minute notice call). He was prompt, thorough, respectful (ex. by taking his shoes off inside without us even asking!), and explained everything in very basic terms. I was able to understand exactly what was wrong and what his plan was to fix it. He was able to fix our unit the same day for a reasonable price. I would highly recommend Al and his team.

DO NOT HIRE! I have a three year old boiler. My first issue this month is that my boiler would…read morenot start operating. They came over and replaced the Aquastat and a valve for $725. I had no issues for two weeks. Two weeks later, water kept dripping from the boiler. They then replaced another part for another $325. Then a week later, my heat would not go on again. They had to come over and Al said he had to pull out a button on a sensor, no charge. Three days later, my heat would not shut off. The thermostats were set at 70 and the heat kept going in the house and it was over 80. I understand that parts may stop working. But four times in a month on a three year old boiler? I had to turn off the electric to the boiler to make it stop. I will now go find another company. I would rather spend money on another company than to have this company back in my house.

Stan came out to our house to inspect the ailing hot water heater. He was punctual, courteous and…read morehonest about the scope and cost of the job. We will definitely circle back for future needs for the furnace later this year! Thanks!

We were very happy with the service Stan provided us. During the install of anew washing machine…read morelast week a drip from the shutoff valve showed itself when the feeder hose was removed. In Line was called, and after noting it wasn't an immediate concern we made an appointment for today. The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of. Did I mention he slipped on booties on entering the house to keep the floor clean? Nicely done!

Had a stopped up bathroom sink. Hunter was our plumber and he came and explained what caused it and…read morefixed the problem. He was polite, professional knowledgeable, and very efficient.

We had a running tub faucet for about a week, I called up Zeek Plumbing and Ryan took down the…read moreinformation, had me send in a couple of pictures and a part was ordered. Within 2 days the part was in and Ryan called to schedule our service appt. within 24 hours. Bill and Brandon did the repair work and were professional and personal. They explained the work being done and finished the job without an issue. Will definitely be using Zeek Plumbing again for any of our plumbing needs.

Problem solving, professional, and fair priced! Always nice to do business with Cullen! Thank you!read more

Awesome company! I was having an issue with my tankless water heater and called them because they…read moreare certified by Navian. I wasn't going to call my plumber back because this is the second heater that he installed. The first one (2yrs. Old) had to be replaced because it filled with water. My plumber said the company would cover the new heater under warranty but I still had to pay him $1300 to install the new one. So when the new heater was having problems, I called Cullen. Turns out my old plumber, who I really should mention so no one uses him, installed the piping on the roof wrong & the directions clearly state what is the proper way. Cullen Plumbing told me that was why the first one was damaged and why this one almost went. They fixed the piping on the roof and repaired my water heater. Great group of people.

Webster Plumbing is super reliable…read more I needed a leaky tub repaired and they were able to do it in a matter of hours from when my initial call. The plumber who showed up was super helpful and professional. Services are definitely pricey, but if you need something fixed quickly and don't have time or skills to do it yourself then Webster is a great option.

We have relied on Webster plumbing for most of our major services, for many years. Through out,…read moretheir reliability and good work has been exceptional. When the owner takes the time to call the customer before their day begins to enquire as to what the issue is and follows up.....that is service! Webster Plumbing , Quality, Good Service,Care, and backs up their products.

August 18th...We had a fairly simple request to fix a shower door and change a shower head in the…read moremain bedroom shower. This is a rental property therefore when I called Kelly I explained the situation re. the owner being a current customer for both number 8 and 6 (neighboring homes) Initially the young lady couldn't find the rental owner's details. I called back and I confirmed the house details with another person. I arranged for a visit this morning between 9-11am and got a call at 10am (from the business owner) that a technician would be dispatched and "be there in 20 minutes". When no-one had showed up at 1230pm, I called back and spoke to the business owner again. The business owner was going to re-check with his technician. I then got another call telling me that the technician was in my driveway...the technician was apparently at 11 Horseshoe Bend Road...I live at 6 Horseshoe Bend Lane !!!...at least 1/2 mile away. I had re-confirmed the address at least three times with Kelly's office. I was a little PO'd (as the owner could tell). Then the owner suggested that the technician could "walk over" to my house....duh, say what ? The owner offered to reschedule (I needed to go out for an appointment)..or...(as he informed me)...I could "find someone else"...I've taken the latter option ! "s----t happens"...but the owner's attitude was a little cavalier for my liking.

The service was fine but the billing is a scam. They well overcharged for the service provided and…read moredid not take a call to discuss. Would not recommend or do business with them again.

Michael is always quick to respond to your initial call, and is happy to show up and get to work…read more He is very clean, and takes pride in his work. I recommend him!

Above & beyond when it mattered the most. I got the text from my Wife that no one wants to see when…read morethey're in the middle of an event "we need a plumber ASAP." November 26th (the night before Thanksgiving) at 7:38pm. She was prepping and suddenly there was a water leak in the kitchen coming from the cabinets and it had even run down into the basement from the ceiling above that area. After contacting multiple plumbers and getting exactly what you'd expect on Thanksgiving Eve, no answer or we'll get to you Friday/Saturday. Michael responded just before 10pm and by 11:03pm he was at our house assessing the situation, and got right to work. He managed to have the perfect balance of work and getting things done and making great conversation. Even when I would walk away to not hover, he just liked having a good convo while working. When I started to fade from the time, he never slowed down, he stayed alert, positive, & friendly the entire time. He worked until just before 4am to repair the problem and get us back on course to host Thanksgiving. After he cleaned up the area, took out trash, removed debris and never wavered due to the hour. It's worth noting that he ran a vacuum hose while cutting, removing insulation, & any other time he would generate dust particles so that it wouldn't get all over. He actually left the area cleaner than when he started with the meticulous way he cleaned. 10/10 kinda guy & service!