1. Above and Beyond Pools

    1. Above and Beyond Pools

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    Tucson, AZ

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    Above and Beyond Pools

    5.0 (2 reviews)
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    9 years ago

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    8 years ago

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    Southwest Hot Tub Service & Repair

    Southwest Hot Tub Service & Repair

    (2 reviews)

    called 6 times in last 2 weeks left my name AND NUMBER no reply…read more Brandon sold me wrong pump motor. also connected it incorrectly. only 3 posts and 1 was ground so jacuzzi didn't work actually wanted me to buy more parts motherboard and heater core.. called his previous employer who sent out a tech and found that i got wrong parts and installation was botched. the new tech got my jacuzzi running unfortunately now i have to buy the correct pump motor again and pay labor 3x for 1 job thankyou . lets go Brandon

    Brandon was scheduled to come on a Friday and rescheduled twice which to me is bad business. If you…read morecan't come, don't put me on the schedule. He'd sold me the spa when he worked for Thermo Spa, and I paid over $30K but he couldn't remember that I had the large swim spa, so he didn't have "time" to stay while it filled. Apparently he emptied and cleaned the spa, turned on the hose, texted me at 11:48 am to say he'd just left with the water still running, which scares me at the best of times. Who does that? I was at work and wouldn't be home for several hours. So I arrived home at 5:15, worried that the spa had overflowed, but there was no more than a foot of water, so the water was not running, but the filter was pulled out and no chemicals had been added - so now I have to fill the spa, turn the breaker back on, put in the chemicals and reinsert the filter. Isn't that what he gets paid for? He never told me what I'd need to do to get the thing back up and running, but he did manage to send the invoice for $200, which price he'd offered me at the time of the sale. When I called and spoke to him about how he'd left me in the lurch, he said he'd saved me $500 and did a really good job. Seriously? I provided the electricity, the water and the chemicals, how is that worth $500? He may have provided a bucket, not sure. A really good job would have been for him to return later in the day to check on the running water, or stay as he should have while it filled. Isn't that what we're paying him to do? I think it's what "spa maintenance" actually means. The worse part for me is that his business name is misspelled on the invoice - I can't get past that. He spelled "repair" "reapair." If you own a repair business you should know how to spell the word. Stay away!!

    Pool Cleaning Services by Preservation Pros, Inc. - Call us for your Pool Tile Cleaning or calcium. Removal needs, we are having an end of summer special so call us now before we fill up!!

    Pool Cleaning Services by Preservation Pros, Inc.

    (90 reviews)

    We're on year 7 I believe with Dustin and Anthony. They do a great job. Like I've said before we…read moreget lots of debris from the trees around the pool and Anthony works his chemical magic to keep the water crystal blue. Very happy with their service!!!!

    Not sure what happened with Dustin. Initially, he was responsive to issues and questions. Then, he…read morebecame unresponsive and when he did there was some attitude. After a while, Dustin would make comments to make it sound like he was doing me a favor for doing his job or he would get very defensive. Makes me think there is something else going on with him that is affecting his job and temperament. Dustin was never able to get the pool level restored to the correct level, that was typically an inch or two too low. Dustin claimed he wanted it low for "skimming purposes", but the intake jets should not be gurgling when the pump turned on. He never could get the Leaf filter to remain secure that regularly opened-up dumping debris in the pool. The hose pieces for pool cleaner would regularly separate as well. I asked several times to find a way to secure the components better, and the only laughable attempt that I saw was using electrical tape. Other issues required several follow-up texts and calls. At some point Roger, was not doing a good job skimming once a week, in which I had to follow up after him. I do not mind skimming the pool the other six days, but please do a good job with the one scheduled day to clean the pool and spa. Apparently, Roger is moving on, so maybe he was phoning it in... Technician Ricki was excellent. He did a great job with the new heater installation, which is the only reason why a rated 3 stars instead of 2 stars.

    Above and Beyond Pools - poolservice - Updated September 2026

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