Unprofessional, Sam didn't return calls, or emails, I have been with Sam for a few years, and his professionalism started to decline over the past year. He literally complained about a job that I was paying him for. This company is NO longer about quality or customer service but money. Avoid this company. I was paying $145 for FULL service weekly, and was told my pool take too long to clean (after storms...20min per my video footage). He called me this morning at 7:30am, said my pool was "shit" and he was canceling my services without any notification or conversation as to why, and didn't drop off my key. Sam is hostile, unreasonable, and extremely rude. Here is a picture of my "shitty pool". read more

Quality Pool Service and Repair - Pool Cleaners Near Me

Overpriced and under performing. Also failed to show up twice for scheduled appointments. DO NOT USE!! There are better options

I have nothing but wonderful things to say about Sam and his team! They do an excellent job, they're extremely reliable and friendly. As a matter of a fact, they even have called me when people have showed up at my house unannounced for deliveries and helped me out. And the real story here is why I switched to Quality Pool and Service Repair in the first place. The former company I worked with showed up on different days of the week, sometimes not at all. I'm pretty forgiving so I moved past that, as long as the job gets done, right? The final straw for me was when I came home at 8 PM after a long day at work and MY DOGS WERE IN THE STREET because the person who serviced the pool did not close my gate. I called, explained why I was upset and was simply told that it probably wasn't all their fault. I decided to end our agreement immediately. Anyway, I thought I could care for my own pool which then turned green and it pretty sad/pathetic. I called Sam, explained what happened and not only did he get my pool all tuned up, he also PROMISED me that they would show up on one day every week so I could lock my dogs in the house. I cannot tell you how appreciative I am and how that one things made me really trust and endorse this company. They're amazing. They're reliable. They care. read more

Woke up to a dead pool pump (motor) this morning. Called around to the "chain" pools companies - two weeks before I could get anyone to check it out. Fortunately, I came upon a number for Quality Pool Service and Repair. Sam was responsive and had my pool pump up and running within an hour of my call. Outstanding service. I will be using Quality Pool Service and Repair for now on. read more

I didn't have a terrific experience with Quality. Sam Sr, and Sam Jr are nice guys, and I appreciate that, but the service wasn't amazing once I started to take an interest. They came by once a week and skimmed the top and backwashed the pool and filled the chlorine. Per our agreement they were supposed to be testing the water but they were not, and I found out the hard way. One Friday the day after they came to service our pool I put my hand in and the water felt scaly, and like it had WAY too many chemicals. I took out one of my little pool test strips and tested it and everything was WAY off the charts high. To double check I took the water in for testing. Yep, everything was sky high. I confronted Sam Jr and he was just full of excuses. Really all I really wanted to hear was "sorry we didn't check your levels." Clearly they weren't testing our chemicals otherwise they would have known. It would make sense that the chlorine would be high on Friday, the day after testing, but none of the other chemicals should have been that high. The Ph was off, the alkalinity was off, the calcium was off, now we have calcium deposits on the sides of our lining. Irritating. We stopped using them. read more

Sam and his son fixed my pool piping on a very hot day... (And they didn't make fun of my pitiful attempt at fixing it myself!). Great work at a reasonable price. And they were able to fit me in quickly on a busy day. Highly recommended! read more

I had probably one of the worst pools in Arizona, running on a filtration system built in the 80s. Sam went out of his way to get me an amazing set up at an affordable price to beat the Arizona heat. read more

Quality Pool Service and Repair - Pool Cleaners Near Me

Quality Pool Service is the BEST! Hands down!!! Sam and his crew, care about their business and it shows! I moved from Wyoming to Tucson, this spring; knowing nothing about how to maintain a pool; Sam is showing me the ropes, while he keeps my Pool, pristine! I would recommend Quality Pool Service to everyone!!! David, Tucson read more

Our pool pump back flow valve was stuck. Quality Pool fixed it for less and a year later it works as good as new. These back flow valves tend to swell. I just backwashed my sand filter minutes ago and it slid up and down incredibly smooth. I don't know how they did it but it works great. Other pool companies have not been able to keep my back flow rubber valve from swelling and I normally cannot fully close the valve after a few months but it's working incredibly well. The father son team came with smiles and performed superb work. I won't use anyone else. read more

My wife and I purchased a foreclosed home with a pool. The pool was not maintained and was not functioning, Sam provided an very reasonable estimate and explained what needed to be done immediately and what was not urgent. Sam was prompt, professional, provided ongoing status on what was being done and when, great price and all while he was fighting a cold/flu bug. Appreciated the way Sam and Vanessa worked with us to submit the required invoices to the title company. read more

I began pool service with Sam at Quality Pool Service over a year ago. Initially, things were very good. A few months ago, I reduced service from weekly to every other week. I thought this entailed a visit by the tech to include a brush down of the pool every other week. I have a kreepy with a large leaf basket. Previously, it seemed that the leaf basket was emptied during the tech visit. NO more apparently.... :-) After being gone for three weeks, I returned to a pool that was a mess. My grandson, who lives at my house, said he had seen no pool service personnel stop by. The leaf catcher was packed and had not been emptied. Leaves were everywhere throughout the pool. The chemical floats were empty. My grandson has offered to empty the leaf catcher & check that all is well with the pool. I am now; however, looking for a more dependable pool service that will do what I thought I was paying for all along. Disappointed ..... read more

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I can see that this repair service has nice reviews, and I wish I could add yet another. Sadly, that is not the case. He didn't bother to return any of my calls; not even to say he was too busy to take on another job. I can only rate him based on his professional courtesy, which is zero. read more

Quality Pools and Repair is very professional and honest. They gave me a list of options and reviewed the pros and cons of each. They were very timely in coming out for an estimate, preparing an estimate,completing the work, and the final product had clean workmanship. The new pool pump works and looks great! I highly recommend Quality Pools and Repair to anyone who is looking for a trustworthy, reliable pool repair. read more

Sam did an excellent job repairing my pool equipment. I didn't know why it was leaking, but he diagnosed it immediately. He quoted a very reasonable price and fixed the equipment as promised. I highly recommend you use this service. read more

After many years using Quality the last year (March-Dec 2022) the word Quality no longer exists. I had a new pump put in March 2022 and it did not work right from day one. Sam's cousin put it in and explained it was above his pay grade and Sam would come to fix it. For eight months (this is correct 8 months) Sam kept saying it was under warranty. I kept saying what good is warranty if on one comes to fix it. FINALLY after 8 months the new cleaning girl told me I had to call to have it fixed. It was not Sam's responsibility. Are we kidding? 8 months - no fix - my responsibility!! Not to also mention the fiasco with my creepy crawly thing. I'm not sure when COMMUNICATION became a thing of the past in this company but it sure has not existed for the past year with my pool. In frustration I had the new company throw out the $2300 pump and just get me one that works. The Tucson dump has a almost new pump still under warranty. Hey Sam, it's under warranty if you want to find it in the dump. read more

Quality Pools is amazing. The times we've contacted Sam, he responds IMMEDIATELY and is prompt and honest. We've had a few flops with other companies, but will go to Quality Pools from now on. We've had problems with our pump and Sam gave us various options with a lot of information to make the best decision. Our pool has never looked better!!!! read more

Sam was very knowledgeable and was able to help us after our pool equipment got fried by lightning. He was pleasant to deal with and helped us with our insurance claims. I would use him again! read more

The owner Sam is a great guy. His service is the best in town! Prices are fair and somehow he manages to get all the mesquite leaves cleaned up every week! Thanks for all you do! read more

My realtor recommended Quality Pools for my vacation home. I used them for a few months with spotty communication. My management company noticed a problem with the auto fill Sam had placed to fill the pool. We reached out to Sam about the problem and he reassured us it was fine. The management company mentioned it again. We tried several texts, emails and telephone calls to reach Quality Pools. The neighbor noticed water pouring out of our backyard. The auto fill malfunctioned badly over many days to overfill the pool. I just paid my 611.00 water bill! Needless to say we have a new Pool Service. read more

This is without doubt the best pool service I have had in 27 years in Tucson. Sam came out exactly when he said and has been within minutes every week thereafter. I bought an Angie's list deal for full service once a week. He skims, vacuums, brushes tile line, back washes the filter, provides and maintains all chemicals. Sam is a very hard worker and it looks like there isn't anything related to your spa and pool that he can't or won't do. Try him you will not be disappointed. read more

Andy is a fantastic guy! Dependable quality pool service at a reasonable price too! I can't say enough good things about their service and care for our pool! read more

Sam has been out to our house twice now and both times he saved the day. On both occasions (the second one was a Saturday no less), he and his son came out the same day and fixed our issues then and there. Our filter housing blew and he had one on the truck and replaced it within an hour. They are both courteous and knowledgeable, and I don't feel like they're trying to fix more than is needed. Prices are reasonable, and I am glad I found him. If you have an issue, call him! read more

Sam has been excellent with his weekly cleaning. Always on time and thorough! We were new anything pool related and he was always available for questions and explained everything thoroughly. He also took care of our jacuzzi (free of charge) and let us know what chemicals we did and didn't need. Pricing is fair and reasonable. read more

Yikes. I felt like my call was an inconvenience. I would have liked to give them a try because the ratings online looked great. They didn't want to come out and discuss pool service or look at my pool because they prefer working with customers on a yearly basis. While I can understand this rationale, I had also needed evaluation of my equipment, pump, etc. as I will be replacing this equip this year. I called another company and they set me up for an appt for next week to look at my system and discuss pump replacement and pool service. (J., Tucson) read more

Can't say enough good things about Quality Pool Service. Before we found them, we went through two pool services that didn't do much and charged us a lot of money for the privilege; Sam is consistent, friendly, honest, and always easy to deal with. The pool is just always clean! read more