On time, great service. They couldn't fix our appliance but were honest about what we neededread more

I have a 12 year old LG front loading washing machine that started leaking on the bottom. My wife…read moreand I debated having it repaired or buying a new one. We decided to have it checked out and then make a decision. Scheduling the appointment was easy and the woman who took my call was friendly, knowledgeable and, as importantly, laughed at my stupid jokes. The tech showed up about 10 minutes early and diagnosed the problem in a matter of minutes. The cold water valve inside the machine was leaking and would have to be replaced. The tech suggested also replacing the hot water valve. I agreed to the price and he had it repaired inside of 30 minutes. He also checked out the drum bearings and the pump. The tech was a great guy who cleaned up the inside of the machine and made sure everything was the way he found it. I couldn't be happier.

These guys are awesome!! Even when I pulled up as they were closing they took the time to make…read moresure I got the right part.. Last minute drier belt issues no one in town had drier belts but These guys do!! Thank you!

This place was recommended to me to by another service person to fix my Samsung ai washer dryer. I…read morecommunicated that the washer was showing an error code for communication (AC). They scheduled someone then canceled on me. Rescheduled someone only to find out they couldn't fix it. They are saying I have to pay their diagnostic fee even though they wasted my time and did nothing. When I communicated this, Amy, who answered the phone started yelling at me about their policy. IMO she should have asked more questions like other repair services or at the least offered a discounted rate. Very unprofessional and unreliable.

This was a really great experience. Very helpful staff. A pretty nice selection. A lot of cotton…read moreand linen options. I love how clean and organized everything is. They offer classes. I'll definitely be coming back.

Stop through on the way from Dallas. Their customer service was great.regarding getting a…read moreduplicate die was able to mail back and should be receiving a refund check shortly from them as far as the customer service in store the lady could've been a little more helpful but that's OK, they were generally friendly and had a good selection.

Please price, very professional, was able to schedule time for inspection, picked up the new water…read moreheater and install same day

Professional and efficient and thorough service in my gas dryer. I was pleased with the work, but…read morethe cost was higher than usual.

What a nice guy! He fixed my washer in about 40 minutes and was a great price! He uses Zelle, which…read morewas very convenient.

Reliable and did the job right! We know that we can contact him and have a reliable business get us…read morehelp.

My experience with this company has been incredibly frustrating. In short, I do not recommend them…read moreand would not use them again. Details: Our house did not have a/c and our upper level was getting pretty toasty during the summer. After getting six quotes, we went with Master Mechanical. Our furnace covering the upstairs was over 30 years old so we decided to replace that at the same time. MM recommended a heat pump and furnace combo to address all our heating/cooling needs. Since install, we've needed MM to come out multiple times for various different issues that all amount to them cutting corners and doing a very sloppy install job. Ironically, when getting quotes, two of the more expensive companies warned us that a lot of contractors are cheaper, but cut corners during install, causing problems down the road. At the time I chalked that up to sales tactics, but now I wish I'd taken their advice more seriously. The problems started right off the bat. They couldn't get the a/c system to work after install. Supposedly it was a thermostat issue -- the old wiring for the thermostat wasn't compatible (whatever that means), and instead of just running new wire they went for the wireless thermostat option. They eventually got it working, but the wireless thermostat they installed wasn't a smart thermostat, which was in our contract. They came back and left some additional piece that could be connected to the thermostat to make it a "smart" thermostat. And I mean left it -- some assembly required by us that was not as simple as plug and play. Fall comes and we discovered our furnace for the lower level wasn't working. They didn't replace this one -- it's an older one, but it was in the same closet as the new one, so I figured something must have been unplugged or wiring messed with on this one while installing the new system for the upstairs. They come out and tell me some door shutoff piece was broken, not their fault. I can't prove it had anything to do with them, but this furnace was working beautifully with no issues the previous winter and I definitely didn't mess with the door so seems pretty clear to me what happened. But I sucked it up and paid that bill. Not long after, the new heat pump for the upstairs started having issues. It was working well for heating during the fall, but then temps dropped to a point where the heat pump should have shut off and the furnace would over, but it didn't. The heat pump just ran constantly trying to heat the house but unable to raise the temp anytime the outside temp was below 40. I called MM and they came out a week later and figured out they hadn't hooked up the wiring correctly so the furnace wasn't able to kick on. (I had asked after the install if they tested the systems and was told yes, but obviously they didn't test the heat). They "fix" the wiring and tell me it's good to go but I have to put the system on "auxiliary heat" (emergency heat) for the furnace to work. I ask, "so the heat pump won't work at warmer temperatures and then automatically kick over to the furnace once the temp drops enough?" They had no idea. Their solution was for me to manually change the heat source between normal and emergency heat for the two systems and they would come out again to add some outdoor sensor to see if they could make the transfer work on its own. How do you recommend and install a system and not know how it works??? Absolutely baffling. They topped it off by sending us a repair bill for the wiring issue, despite it being under the labor warranty and their mistake. I now have no faith this system will last and have considered hiring another contractor to come inspect it and make sure there's nothing else glaring. Do yourself a favor and go with someone else.

I requested an appointment for routine maintenance tomorrow morning, but they worked me in same…read moreday. They did a very thorough inspection and cleaned the coils for the $135 service call. (Previous comanies just offered a visual inspection for $99). They were very honest about what I needed, offered good prices and a 10% teacher discount. Michael was friendly and patient with his trainee.

Ponderosa is beyond amazing. We've had three different technicians come out to fix two refrigerator…read moreissues. The first two repair companies, told us the downstairs refrigerator was old and it wasn't worth replacing the compressor Ponderosa Appliance found a loose wire, reconnected it and it's working great. The first two repair companies, told us they would be back to fix a refrigerator ice maker, and we never heard from them again. Ponderosa diagnosed the refrigerator and said the icemaker needs a new part. They gave us a quote which surprised us how inexpensive it was considering how expensive the refrigerator was. This is a company with Integrety, expertise and they deliver! I wish I could give them more stars because they beyond deserve it.

My mother ordered me a drawer dishwasher,They came to install it June 10,2025,but there was problem…read morewith it so they took it back to repair.I don't really want somethng that needs repair.It has been two weeks now without a dishwasher.This company is a joke..I would not recommend them to anyone...

I needed an emergency repair and replacement for my Hoshizaki ice makera in my restaraunt after my…read moreprevious HVAC vendor failed to perform their PM duties and continued to give me the run around. Keeshay from A&E equipment accepted the task to replace one unit and completely repair the additional downed unit. This was no easy task, but Keeshay and his team got both my units up and running in two days and at a price point that was more than fair. Safe to say A&E refrigeration will be my permanent vendor for my kitchen repair needs as a restaurant operator who performed $8.5 million dollars in sales last year!!

From the owner: Specializing in restaurant equipment repair and scientific research equipment. Including…read morerefrigeration, ultra low temp, freeze driers, ovens, ranges, ice machines, fryers, walk-ins, grease exhaust, reach-ins, combi-ovens, ranges, convection ovens. Any and all restaurant equipment.

Really fast at getting to our home, diagnosed quickly and Christopher was very professional.read more

Michael was very nice and efficient. He explained the problem and then showed the damage of the ice…read moremaker.

What a crook and scam of a man and company. Don't go with Kevin at Washworx, he'll over promise and…read moreunder deliver with his lies! He overcharged me a service call fee with my home warranty company, took weeks to "get a part" and actually fix the dryer and now a month later and the dryer is broken. A reputable company said he did almost no repair work and now the entire dryer motor is broken. 0 stars for this clown of a human

Do yourself a favor, reduce your stress and do not work with Kevin!…read moreHe is never on time, will tell you he will be at your house in 5 minutes and do not show up, have many different excuses for his lack of commitment, brought a broken appliance and did not returned my money back. Cannot say anything good about his services!