This company is amazing. Our cooktop had a problem. i called, the office was kind, helpful and very…read moreefficient. I got on the schedule for the next Sedona visit. Jared is professional, knowledgeable, and best of all our cooktop works better than it did before. This is my new go to company for any appliance problem.

Very professional and right on task. Researched the problem with our wall oven not heating, ordered…read morethe part and will return in a few days to install and test. Timely and fair priced. Would use again if need be.

The dryer drum got locked up and I thought the motor was fried. I panicked. A friend recommended…read moreRuss and he came out that afternoon. He managed to fix it and did so carefully and saved the robe belt that caused the problem, too. What a Godsend! Definitely knows his dryers. Thank you Russ! Very reasonable price and excellent quality service. Signed, a new loyal customer.

I scheduled Russ to come check my refrigerator today. I informed him of the issues it was having…read more He arrived glanced at the back of the refrigerator and basically repeated what I had told him and then after about 10 minutes charged me 80 dollars. I thought he would check the other major components with a meter to see if they functional along with the main problem issue. I think more effort would have been appreciated in this instance. Money is hard to come by these days. I'm paid hourly where I'm employed but not at the $80 per 10 minute rate.

Absoutely horrible customer service!! Deceitful…read moreUnprofessional Unhelpful Absolutely horrible DO NOT RECOMMEND!! Theh technician was late mulitple times for schduled appointments. He didn't even show up once. The customer service team is unporefessional on the phone. They can't give you answers. They just argue and yell at you. HORRIBLE!!

A fabulous experience with Steven, the owner of Elite Appliance. This family run business is ELITE!…read more I called to schedule and literally received a call back before I hung up the phone. Brandon gave me several options all based on my availability. Prior to the appointment I received text confirmation and text reminders. When Steven was on his way I received his location via text so I knew his exact time of arrival. So we were off to a great start. I love an organized business- especially one that I am not worrying about following through. So I was already impressed and then Steven walked through our door. Immediately he earned our trust. Not only is he an affable guy but confidently explained the issue with the dishwasher and said he would order the part and could be back in a few days when it arrives. On the return trip he once again was on time, quickly repaired our dishwasher- no muss, no fuss. Just like I anticipated. Elite Appliance is on my gold star list and I will use Elite Appliance in the valley. I never questioned the cost of the repair because I had faith in his business ethics. When people trust your brand they won't question the price. So true. You can't go wrong with this wonderful company on the mountain.

These guys are awesome!! Even when I pulled up as they were closing they took the time to make…read moresure I got the right part.. Last minute drier belt issues no one in town had drier belts but These guys do!! Thank you!

This place was recommended to me to by another service person to fix my Samsung ai washer dryer. I…read morecommunicated that the washer was showing an error code for communication (AC). They scheduled someone then canceled on me. Rescheduled someone only to find out they couldn't fix it. They are saying I have to pay their diagnostic fee even though they wasted my time and did nothing. When I communicated this, Amy, who answered the phone started yelling at me about their policy. IMO she should have asked more questions like other repair services or at the least offered a discounted rate. Very unprofessional and unreliable.

Professional and efficient and thorough service in my gas dryer. I was pleased with the work, but…read morethe cost was higher than usual.

I requested some quotes fro fixing my washer. Gabe responded that he doesn't come to my area of the…read morestate but offered to help me as much as he could. After talking to him, it's time for a new washer and he recommended a good one. So far, he is the only business that has responded to my request.

What a nice guy! He fixed my washer in about 40 minutes and was a great price! He uses Zelle, which…read morewas very convenient.

Reliable and did the job right! We know that we can contact him and have a reliable business get us…read morehelp.

Ponderosa is beyond amazing. We've had three different technicians come out to fix two refrigerator…read moreissues. The first two repair companies, told us the downstairs refrigerator was old and it wasn't worth replacing the compressor Ponderosa Appliance found a loose wire, reconnected it and it's working great. The first two repair companies, told us they would be back to fix a refrigerator ice maker, and we never heard from them again. Ponderosa diagnosed the refrigerator and said the icemaker needs a new part. They gave us a quote which surprised us how inexpensive it was considering how expensive the refrigerator was. This is a company with Integrety, expertise and they deliver! I wish I could give them more stars because they beyond deserve it.

My mother ordered me a drawer dishwasher,They came to install it June 10,2025,but there was problem…read morewith it so they took it back to repair.I don't really want somethng that needs repair.It has been two weeks now without a dishwasher.This company is a joke..I would not recommend them to anyone...

Personable, professional and very knowledgeable. Broken icemaker in almost 20-yr old refrigerator…read more Gave us great advice and options on how to approach the problem. We decided to buy a new refrigerator. We have recommended Joe to friends and will continue to call him when we need repairs, which we hope is not often. Unfortunately, within a month of the refrigerator going out, our washer broke. So we are waiting for a call from Joe. He is great.

From the owner: All your Home Appliance Repair Needs! Over 40 years experience with 21 years G.E. factory service!…read more Serving the Payson area since 2004. Retired Valley Firefighter making Payson his home! We also offer some appliance installs. Gas conversions available. We are License with the Town Of Payson.