I use the Romeoville branch and have nothing but good things to say about the personal service I get from them.

Extremely easy employees to work with. They made the process effortless. I was greeted with a very nice person who made my wait, which was short very nice. read more

Wonderful, helpful people first time I've dealt with the credit union and they'll have my business forever. They couldn't have been nicer to my wife and I! Thank you so much. read more

The associates and tellers are always helpful and competent. The app could use some updating to make for an easier user experience but I'm really grateful for this credit union in my community! read more

The Woodridge branch of Abri Credit Union is a great place to do your banking. We have been their customer since they opened. The tellers are very efficient and friendly. To open a savings account you only need to keep a minimum $5 balance. We recently refinanced our car and the loan officer did a super job handling all the details. read more

Big shoutout to Patricia for making it right with me after having a very rough situation involving a late payment being sent to collections prematurely. Thanks for working quickly to make the situation right read more

I continue to keep an account with this Credit Union despite all of the bad services that I received over the past 35 years. I am stupid but not that stupid. I am ready to move on. Words can't just describe my frustration with this credit union. Believe me, there are much better alternatives out there. read more

I'm a big believer in credit unions, just not this one. Abri is totally lacking in any focus on members or good service. There is always some illogical reason why they can't provide whatever simple service you want. Voice mail messages go ignored. The employees act like they are in some kind of hostage situation and members are an annoying bother. Employees typically don't really understand credit union policies and procedures. Abri's interest and loan rates aren't that great--kind of weird for a credit union. Abri is more focused on pretending it is a commercial bank--not really the main point of a credit union--than a credit union formed for the benefit of citizen members. Your deposits aren't even federally insured! Abri was originally formed as a credit union for Argonne National Laboratory employees. Maybe members have become so accustomed to the arrogant and incompetent management at Argonne that they accept it at their credit union? There are many other choices for credit unions in the Chicago area, go with one of them! read more

Abri Credit Union helped financing our home we just bought. Two thumbs up to VP of Real Estate Jamie Hogue and his entire team for helping us, step by step in home financing process. They were very prompt and transparent in their replies which made it easier for us to make certain decisions towards the home loan. We would certainly recommend. read more

After 25 years of doing business with these people (since they were just the Argonne National Lab CU), I have just about had it. Of course, there are much worse alternatives.... Banks. Few if any ATMs use their card without a fee, and almost zero take deposits. They are now charging $3/mo to get a printed statement if you also have online access. WTF? Their Visa card stopped giving cash back a couple years ago. The whole premise of a Credit Union is no-fee banking owned by the depositors. Obviously loan interest alone isn't covering someone's salary so now they're starting to act more like a bank. Maybe I can find a better Credit Union. read more

I bought my first house with a mortgage from one of the big banks, ten years later I bought my second home with a mortgage from Abri, the difference was amazing! Jamie Hogue walked me through the application step-by-step, every email was responded to within hours, and everything was explained to me in simple, straight forward terms that where easy to understand. When it came to the closing Kim Crossman was extraordinary! Even the builder commented on how communicative she was, and that they had never received a clear-to-close as quickly as they did with her. The rate I got was lower than the national average at the time it was locked in, and lower than the Rocket mortgage guys. Overall a unbeatable experience, if your looking for a mortgage give Jamie a call, I bet you will end up going with Abri! read more

I had a great experience with Abri Credit Union. The senior loan officer was very detailed & left no stone unturned. He provided explanation every step of the process which was extremely helpful being a first time home buyer. The closing went smoothly & best of all there were no surprises. Will definitely recommend Abri Credit Union to anyone looking to make a home purchase, refinance or any other of the services they provide. read more

Very professional mortgage team. They have made my closing so quick and seamless. Abri also provides very competitive interest rate. It is almost the lowest among lenders I had ever asked. read more

My family has been banking at Abri Credit Union for over 20 years. I was buying a car from my brother who had a loan at Abri. I had a cashier's check made & drove the hour and half to meet my brother at the Romeoville location. Once we arrived the loan officer told us that the check would need to be put on a 10 day hold while they waited for the funds to clear - I am used to this since I have been a loan officer at a credit union and a bank I am aware of the protocols - we asked if there was anyway they could verify funds since it was a local financial institution that issued the check & because of how far away we live we were hoping to leave with the title. They would not verify the funds. Alright, so where is the title going to be sent? WELL THEY WILL MAIL IT TO MY FI & MY BROTHER WOULD BE RESPONSIBLE TO THEN DRIVE 1.5HRS TO MY CU TO SIGN & RELEASE THE TITLE TO ME. That's ridiculous. Can we at least have my brother sign the title now so that when the check clears and the title gets sent to me he doesn't have to drive that far? No they couldn't do that. So we left infuriated. Then once they mailed the title about 3 weeks later they sent it to my brothers address, which seems like what we wanted right? Well on the back of the cashiers check was a stamp from my lien holder requiring them to mail the title to my FI. Amidst all this happening Covid-19 has broken out so all DMV's are closed until further notice; I was not able to even receive the title until about a week after the close down. So if i were not buying a vehicle from family - the buyer could've been placed in a major legal snag. So after banking with Abri for over 20 years they were unable, NO, unwilling to work with us so that we could receive our title in a timely manner. This is not the loan officer's fault - this is a result of the back office. I know it's difficult, I have worked in a very busy CU but it seems like Abri's back office is forgetting that their members are people, people who live hectic lives, people who chose to bank at Abri because credit unions are supposed to be more member orientated than banks. This experience has shown that Abri is no better than banks that can be only accessed online. What is the point of a brick and mortar establishment if there is no wiggle room, no empathy for the hectic lives members are all living? I say this becaue I know for a fact there are many local credit unions that outshine Abri by far, please look for another FI to finance through; lower rates do not guarantee better service. read more

They are always very nice and I enjoy banking with them! The only thing is I wish the Plainfield branch was open at better hours to accommodate my work schedule but romeoville branch has perfect hours just a farther drive read more

ABRI did a great stress-free job of getting me set up with a mortgage for my house. Highly recommended! I have been a member here for probably 20+ years using mainly the Fermilab branch and they have always been more than helpful! read more

worse credit union every. how are you going to pay a merchant money that I have disputed. and then make me wait to get my money back. and it can take up to 90 days. If i dispute it, the merchant should not be paid until it is settled. also they try to charge a fee for bills paid which has not been disclosed. read more

My husband and I just left the romeoville branch and I can honestly say we will never be back. We are a mid to late _40s couple who are relocating to the naperville - Plainfield area. We own a home in Wisconsin that we are keeping and are looking to purchase a 2nd home here in Il. We placed an offer on a house today and were going into abri about some financing as our wi credit union doesn't provide mortgages in Illinois. We approached the teller as there was no one seated at the very large receptionist desk at the door. She was extremely pleasant. We explained that we were relocating to the area and wanted information about becoming a member...mortgage...etc. She informed us that she would be happy to get someone for us and to have a seat in the lobby area. We did. Within 5 minutes or so we were approached by a woman holding several sheets of paper and looking annoyed that we were there. She asked if we were the ones asking about a mortgage? We were the only people in the lobby mind you. My husband said yes, and I followed up with the fact that we were relocating to the area and had some questions. She said we do all applications on line and if Tim needs something he will let you know. She never asked our names, greeted us, introduced herself... Nothing! I was shocked. She even went so far as to say you just go online and read the little tabs at the top! How insulting. Not that she even took the time to find out but my husband is VP at a very prominent company in naperville and has countless technical patents worldwide. He certainly didn't need to be schooled on how to utilize a website! We will not be back for such rude behavior! Abri needs to work on some customer service building IMHO! read more

Smile the nice ladies will smile back and do there best to assist you. Love this bank i got my first car loan from here. This place has helped me build my credit read more

This credit union has been nothing but helpful, reasonable and friendly. Since joining Abri Credit union they have helped me secure a small loan, which helped build my credit, their receptionist always greet me, their tellers and officers are very friendly and helpful. They allow at least two FREE overdrafts a month. Although after transferring to the credit union I have since stopped using the 'savings' portion to avoid overdrafts all together, and learned to better manage my finances. Anywhere there is a 7-11 there is an Abri Credit Union ATM. The best part is this credit union actually pays me to bank with them. Rather than the pathetic interest rate banks typically kick back to customers accounts, Abri currently gives 1% dividend. Join this credit union and you will be glad you did. They also have many branches throughout the area. I switched to this Credit Union from PNC Bank. And I will never go back to a traditional bank ever again. PNC Bank charged me fee after fee for my own money! When I was less financially responsible, I would have an occasion overdraft once or twice a month. By the time I had closed my account PNC Bank had stolen, (I consider overdraft fees theft, since it's a simple electronic account transfer that requires zero human labor) over 75 dollars. read more

Jamie Hogue and his team were exceptional. Our loan was handled in the most professional way in a very timely manner. The closing was flawless. Truly a stressless experience. Having been a member of Argonne Credit Union and now Abri for over 25 years, we will continue to remain loyal Abri customers. read more

I bought a home in July 2018 with Abri Credit Union as a lender. I give five stars to Abri and in particular to the Mortgage Specialist Jamie Hogue who helped me understanding the details of a Real Estate Transaction. If you want to have a lender on your side explaining you with patience all the steps/expenses related to the buying of your home then Abri is the one. I live now in a beautiful home in Lombard with my family. Thanks Abri and thanks Jamie ! read more

as a new customer I'm very disappointed with the service - the individuals working there are nice but not very accommodating due to bank policies - given that both my wife and myself have fairly large accounts I was quite puzzled when we were refused in cashing a City of Crest Hill check payable to both of us for a whopping sum of $73.44 - and that my wife could not even deposit it to her account because it was not a joint account. After speaking with the manager he did relent and deposited it to my wife's account but would not cash it. We opened the accounts for convenience since its so close to home - but there are other local banks and financial institutions that are more highly rated and worth checking out. read more

Abri helped my husband and I with our mortgage loan, and we had a great experience from start to finish. Looking to buy a house as first time home buyers is stressful, intimidating and scary. They made the process so easy and stress free. They answered every question we had. We knew we were in good hands! Shanon, Kim and Jamie worked hard which made closing day go so smoothly that even our lawyer was impressed. They explained everything in detail and emailed us with tons of updates and just checking up on us. Gave us wonderful advice and treated us like family. We had to bring our 3 year old daughter with us ( not by choice, our babysitter cancelled last minute) and they helped us keep her busy so we could be focused and not once acted like she was a bother. Great customer service. Thanks for all your compassion, kindness, help and so much more Abri. You have definitely exceeded our expectations! read more

I applied for a mortgage loan and everything went very smoothly. Staff was very knowledgeable, friendly, responsive, and thorough. They kept me informed as each step was completed. I also opened up a checking and savings account at the Frankfort branch and the staff there was very friendly and efficient. I highly recommend doing business with this credit union! read more

Abri and the team made it seamless to purchase a home. They were responsive and available for any and all questions I had. They provided a clear and concise list of what was needed and kept me informed along the way. I had a fantastic experience with them and will use again for all of my needs. read more

Since the Argonne Credit Union became "Abri" the security measures required to do online banking have gotten ridiculous. Most of the time I am required to wait for a text message with a code to enter into the website to prove that I am the account holder - and this is AFTER I enter my user name and pin. Today I had to pick five security questions for them to use to grill me in the future. I found ONE question in the list that I could truthfully think of an answer for - I had to use a fake reply for the rest of the questions. I have no problem with the people at the branches - they're always friendly and competent. Unfortunately, most of what I do is online, and I'm probably going to pull my money out of the CU soon because I'm tired of the security overkill. Answer questions and wait for a code just to see what my balance is? Really? read more

Don't bank here. Had an old account which I kept because I used to like working with these folks. Abri drained all the funds with $10 per month service fees. Won't refund my money. read more

Buying a house rather it's your first home or your forever home is supposed to be an exciting time. Well that excitement can easily turn into frustration and headaches without the right bank and lenders. After having a difficult time with my first home purchase years ago, I really wasn't looking forward to dealing with banks with my forever home purchase. Luckily I was introduced to Jamie Hogue VP or Real Estate at Abri Credit Union. Jamie and his team including Kim Crossman walked us through each step of the process from start to finish, explaining each step in a way that people who are not in the banking / real estate industry could understand. Jamie understood how big of a purchase this was for us, understood our frustrations and helped us leave every conversation more knowledgeable and relieved. Jamie also answered all my emails and text in a reasonable time and returned my calls promptly which is something you don't see often. I could not have asked for a better team assisting me in my purchase, and I'm happy to call Abri Credit Union my Bank of Choice. Hands down the best group of individuals I have ever worked with. read more

They might be nice but they don't return phone calls when they say they will call you. It should not take a month the get a car loan. I will be going back to salt creek credit union. read more

Joliet Abri Credit just ripped me off. Forgetting to transfer funds per agreement and charging me NSF fee's because money wasn't transfered from saving account . I've been a member for over 35 years and now they want to play games. DO NOT TRUST this place!! Actually ZERO Stars!!! read more

This business is stuck in the '80s. Their communication is horrible. I only joined to get a car loan and after fighting with them about changing the billing address (I moved to Colorado), they required me to do everything using FAX.. Really? People still use those!?!? Anyway, I was fed up, so I just paid the remainder of the loan to be done with them.. and of course, to get my title.. I need to FAX them.. Anyway, I just received a notice that they charged my account a "Miscellaneous debt inactivity fee" for the remainder of my balance so they could close my account. So yeah.. they stole from me. Seems like a reputable company that customers should trust their money with.. or maybe not. read more

ACU has turned so bureaucratic and impersonal. Their customer service emails look like they are written by a robot. I've been a member of ACU for 39 yrs (but will be leaving soon as they find my $64K in lost funds that they are very unhelpful tracking down). I'm retired and now in Calif. Every spring I get a check from ANL, processed thru ANL's operator, U. of Chicago. ACU told me when I moved, ACU is a member of a vast CU network and I can deposit $ to any member CU. I've done so for years. My deposited funds would get an automatic 5-day hold, which is fine. But for the annual ANL checks, I would send a note saying this is an ANL check from UofC, then a human in the ACU would make a call to the Budget Dir of UofC and confirm that those funds under that check number really went to me, and the auto-hold would get released in 5 minutes. Now they are impersonal and bureaucratic and will not release my funds to me until the paper check gets to them via the CU network. It was deposited into the CU network 7 days ago. ACU's "robot" emails say the check is not "lost". But even though it was photocopied front&back by the CU teller I deposited it with, and even though the Budget Dir of UC will verify that is the check that was issued to me and ANL/UC has the funds to cover it, the check is somewhere "in the network". Comforting to know that my deposited $64K is "not lost" but somewhere in the CU network and no ACU humans know where nor will they help track it down. Even though I've been a loyal member and done all my banking with ACU since 1977, and financed 30 cars with ACU over that time, and never had one deposited check ever bounce (and this isn't a personal check from Nigeria...it is official ANL $ issued by UofC), , now they treat me with obnoxious 2-sentence robot emails and tell me my money isn't lost but nobody knows where it is, so I cannot use it until they find where it is and "have a nice day". Since ANL-CU merged with Abri CU, their customer service has become disgusting. read more