Great bank to use, friendly people always greet you by name once they get to know you…read more They get you in and out fast. The online banking is easy to use, and makes life easy. Good interest rates! I always go inside to talk to the friendly people, and if a personal banker is available, stop to see if there is a better option for better interest rates. I have been a customer for years, and will be for many more.

Terrible customer service, better off putting money elsewhere or under your mattress. Waited 20…read moreminutes to talk to banker, then was told to call toll free number but of course that wait is another 45 minutes.

customer service drive through is excellent. located in areas that's needed friendly staff in…read moremanagers.

This is your neighbor hood bank when it comes to the staff that work there, from the personal…read morebankers to the tellers. You walk in they say hello to you by name like you have a Million Dollars there. Very personal and professional at the same time. And if you have a sweet tooth, there's alway suckers in a bowl by each teller

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Denice and Emma are awesome associates. I recommend them to assist you in a banking transaction or…read moresituation. NuMark is a great credit union to get associated with. AAAAA+++++++

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.