Extremely unhappy with Mikhail Roytman. He arrived significantly earlier than agreed upon - refused to wear any sort of mask (he said he had breathing problems) and would not wear booties to cover his shoes. I can understand someone having breathing issues and not being able to mask - that can be something that happens to people - I'm not sure why it was a hassle for him to slip elasticized shoe covers on. He went to the kitchen, took parts off to look at the wiring situation - said it would be $345 - and then put the parts back into the oven when we didn't have enough. He then wanted to be paid for a service call - he said it would be $115. Over the phone, before this appointment, he hadn't been forthcoming about how much an oven repair would cost, not even a ballpark range, or a service call fee ($345 and $115 respectively). When told that on the spot, we only had access to less than a hundred at the moment, he said he'd take that plus $20. He charged what we had at the moment. As soon as he was paid via venmo, he then said he'd be back to work on the actual oven when we were ready. He started putting his tools away and the parts back into the oven - when we offered to put the racks back in, he said that he was afraid we would mess it up. He put everything back, and then left. We called him, still unsure what the plan was. He listened until he assumed we were trying to get free labor out of him - we attempted to explain that it was weird to pay someone for nothing, especially since he hadn't disclosed before the fact that we would even need to pay anything during/after that visit. He asked what we expected, did we expect him to repair the oven for free? We did not. He then rushed us off the phone, saying to cancel the payment - he wouldn't do it for us. We had to call venmo to cancel the money transfer, which is not instant. This was the first time we attempted to use this service, it's very unfortunate Mikhail Roytman was so uncooperative. Lesson learned - don't assume contractors will be forthcoming about fees. read more

We had a stove whose electrical spark for lighting the burners quit a long time ago. He came in, was very friendly and knowledgeable. He determined the issues with the stove and immediately ordered the parts for replacement. The following week, he came in a repaired everything and helped us to clean up the stove after many years of use. I would recommende him to anyone! read more

My refrigerator went out and Mikhail was very responsive . He had the parts needed and I feel charged a fair price. He is very knowledgeable of repair of appliances. He is professional and tidy. Everything worked seamlessly. It's a hurdle to get someone to even show up these days. If you call one of the big appliance repair you will pay big bucks and that person doesn't even care if they arrive as promised. Mikhail owns the business so he shows he performs to your satisfaction. I highly recommend him I feel he's trustworthy and honest. Plus his work is reliable a great quality. I had a great experience both with him as a person and his work read more

Ok, I've been using Mikhail for years and I think I can give a balanced review. First, getting quality help right now is tough, and none of the options are really first class. Mikhail is a good guy, who is quite knowledgable, and can most likely fix your problem. We had a fan motor go out in our GE 15-year old fridge last week, and he did come and fix it today. It cost us $300. 250 for labor and $50 for the fan. Notes-- 1) He put the wrong motor in the first time. The fridge wasn't getting cooler and I called him back. He came out again and said the one he used was wired to spin the other way. Many fridges use almost exactly identical parts, with small differences, etc. No big deal I guess, he didn't charge me extra. 2) He originally quoted the fan at $200. I pointed out that it was $23 on Amazon. We ended at $50 which seems fair for him carrying the inventory-- since he actually had it on the truck. Do clarify ahead of time what his markup is on parts. Dan read more

Absolute Appliances Repair - Appliances & Repair Near Me - San Francisco, California

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Spent an hour working on our dishwasher, didn't fix it. While he was working on our dishwasher, he turned around and I realized he had removed his mask in my home with no windows open for ventilation, and me sitting working about 15 feet away. When I asked him to put it back on, he said "ok, just for you" in a condescending tone. This was mid December 2020, during the serge, and masks were a state mandate. He fixes the dishwasher, and then when I ask where the dirty water had splashed so I could sanitize, he wouldn't answer me. He just kept saying "you need to clean the whole kitchen, you'll do it anyway" 4 days later, the dishwasher was broken again. We'll definitely be getting a different repair person next time. read more

The absolutee best - I cannot recommend enough. Mikhail answered our call on a Saturday morning and arrived an hour later to fix our fridge - which is huge on a weekend. He was lovely, polite, respectful, and nice to chat with. Hi prices are extremely reasonable and he works hard to make sure to solve the issue. The fan had gone out and he did not have the exact part but he was able to engineer a fan that works perfectly with other fans and parts that he did have. He's the best - we will absolute call him again. Thank you, Mikhail! read more

First, let me say, most appliance folks won't come out to just balance feet on an appliance. I know I called several in San Francisco. I explained I was injured and Mikhail told me not to worry he'd come out the next morning. Second, he not only balanced my machine but decided to make a few improvements. Third, he was finished in 10 minutes. Fourth, he is genuinely kind, and cares about his customers. I really like the fact this business doesn't discriminate against handicapped or injured people. So many appliance repair places do which was unknown to me until this experience. But not Absolute Appliances Repair! They are the Absolute Best! read more

Mikhail was immediately available and was able to come over and tell us what the problem was with our refrigerator after inspecting it. He ordered a needed part and he was able to get it the very next day. Once he had the part he called to let us know he was ready to come over and install it as soon as we were available. Parts for fridge appliances are indeed expensive, but it totally beats having to buy a brand new fridge when your current one is still good overall. Thanks Mikhail! read more

Absolute Appliances Repair - Mikhail working on our refrigerator...and he fixed it! - Appliances & Repair Near Me - San Francisco, California

I read the reviews before selecting this repair service. I was not disappointed. They set a time, when delayed, called, and when they arrived they were honest. They could have sold me a bill of goods because I thought I had a problem. Instead they checked and said that my oven was within range and no parts or labor needed. I did pay the service fee but I was pleased to do it. Should I ever have a problem I would call them in a heartbeat . read more

Quick respond, fair price, very professional highly recommend Michael

Mikhail was very responsive, came out the next day and fixed our dryer very quickly. This is our second service call with him (for different appliances) and he'll be my first call if we ever need service again. read more

I called several repair companies regarding my LG clothes washer, every company I called said they would not work on an LG because they are too complicated. I found a company that said they would work on my washer and when the repair person arrived at my home, he told me that the problem was with the stater and rotor and that it should be covered under warranty. I called LG and they said that there is only one company in the bay area that would work on LG under warranty. I called the comapny and they told me that they no longer work on LG becasue it's too hard to get parts. I then called Absolute Appliance Repair and Mikhail answered the phone, he said he could be at my house the next day at 9am. He called me at 8:30 the next day and said he would be at my house at 9am. He arrived early at 8:55 am and took a look at my LG washer. It took him about 30 seconds to analyze the problem and he fixed it in about a half hour with ease. Mikhail said it was the Drain pump and not the stater and rotor after all. Mikhail was very polite and very knowledgeable regarding my LG washer. I would highly recommend Absolute Appliance Repair and Mikhail. read more

Warning - these are dishonest people. They charge 60 bucks to walk in your front door. I had an oven hinge that was broken. He told me it would cost: 1. 150 for hinge #1 2. 150 for hinge #2 (because you have to buy both) - so that was $300 plus labor. Then he quoted me over 400 to fix a preheat problem. I said no thanks, he charged me 60 bucks and was at my house for five minutes. I then called Golden Gate appliance, where lovely Carlos told me it would cost $24 for the hinges and that he could get them and install them for about $125 bucks. I asked about my oven preheat issue and he said he doubted it would be more than 200, parts and all. Absolute appliance repair is an absolute nightmare. read more

Their website is wrong (absoluteappliancesrepair.com) in that they do not service microwaves. This is despite numerous mentions on their website including a appliance repair tips "blog" entry (April 16th) on why a microwave might not work. At the end of that entry, it says, "Call Absolute Appliance Repair NOW if you have any problems with your microwave!" Mikhail did email me to tell me they do not service microwaves, though it was an email without a body text and just the Subject line, "We don't do microwave Absolute appl". My only thought is that Mikhail must be crazy busy to not bother with a proper email, which might be a good thing since this means his services are sought after. read more

About two months ago, our Frigidaire upright freezer conked out. It was still running, but the top half was totally iced up and the bottom half was only partially iced. We think we left the door partially opened overnight. We called a couple of technicians based on their purported high Yelp reviews. Absolute came later that afternoon and he quoted $50 for a house call. I explained to him what the problem with the freezer. Before he came, I had to leave and my wife met him. He spent just a few minutes at simply opened the freezer door and said the compressor is no good and that it would cost $1000 to repair. He never looked at the compressor or pulled the freezer from the wall to exam further. To boot, he then charged us $60 for this house call. It doesn't appear that he wanted to work on the freezer and just quoted an artificially high price, knowing that a new one is about half the price. It seemed like a scam to collect on the service charge and not do any work. Not bad - $60 for no more than 15 minutes of standing around! This example just makes me believe less and less on using Yelp reviews for references. read more

Amazing service! My washing machine broke down right before I needed to go on a trip and still had a few loads to do. I called Mikhail at 11:45 am and he was here by 12:30. He turned the washing machine on, put it into diagnostic mode, and figured out the problem immediately -- drain pump needed to be replaced -- and he had the part in his van! When I heard replacement part I immediately assumed it was going to be a couple of weeks before the thing would be back in service. He seemed to know the washer like the back of his had and effortlessly took it apart. It was back together an hour later with everything working again. Less than two hours from call to fixed! I'm a happy customer. read more

We've been customers of Mikhail for years now. Reliable, great service! Price is reasonable as well.

I rarely write reviews but when a service provider comes around that surprises me, I am moved to share. I say "surprises me" because I have felt more times than not that customer service is a lost art. If you want old-school customer service, above and beyond commitment to the repair, respectful exchanges, timely response, AND reasonable fees. Call Rom! My appliance service provider for life. read more

Mikhail is a great guy, and really knows his stuff! He has fixed my washer and dryer, and my dishwasher! One of the things that really stands out is that typically from the moment i hang up the phone with him to when he knocks on my door is usually less than 30 minutes, even on the weekend! We have a baby and when the washing machine breaks down, baby clothes start taking over. Thankfully Mikhail got us in working order quickly. He's like an Appliance ER doctor! Honestly, I cannot recommend Mikhail and Absolute Appliance Repair highly enough. It sucks to have a broken appliance, but there is an immense amount of satisfaction at having it repaired and working properly for a fair and reasonable price. read more

I have to say that Mikhail was great! I was able to make an appointment the very same day I called. He was able to fix my stackable washer in under an hour. I know that replacing shocks on a stackable washer is a difficult job and I REALLY appreciate that he was able to fix them for me. I also noticed in another review they stated that this company was a rip off & I have to say that I totally disagree. He gave me a great price and I will be calling him again any other repairs that I need. Thanks again :) read more

Mikhail came out within 1 day to look at a 10-year old Maytag refrigerator that had stopped working, and replaced the motor for a very reasonable cost. A few weeks later, the fridge motor started making funny grinding and whirring noises, he came out again within 1 day and replaced the motor at no cost. Easy to work with, lovely guy. Will call again when needed! read more

If I can give a negative 5 stars, I would give it to Mikhail at Absolute Appliance Repairs (Marin location). Rude and lazy is how I would describe him. If I owned this business, I would get rid of him -- you are losing loyal customers that have used you several times in the past. I just called to schedule an appointment to see if I can repair my leaking washing machine. He asked what brand and how old the machine was. I told him that I didn't know how old it was -- he rudely responded that he couldn't help me and that I need to buy a new machine. The machine isn't that old -- isn't the point of calling a repair service to schedule an appointment to check it out to see if they can repair it? Never using Absolute Appliances Repair ever again. I suggest you all don't either! read more

I just had a great experience with Mikhail who came and fixed my fridge the same day. Our fridge had been acting up recently, and it's only two years old. When I woke up this AM, it was warm and had stopped running. I called Absolute and Mikhail came down within just a few hours and fixed our broken fan motor. He told us the reason was because the doors were not closed properly. Gee - thanks, Samsung! Why have a sensor that beeps if it won't actually alert me to the door not being all the way closed. In any case, it's fixed and appears to be working properly. Mikhail was friendly and professional and I would call him back again if anything else breaks. Thanks! read more

Mikhail was super helpful! He was able to give me a quote for my broken dryer belt over the phone unlike a lot of other companies out there. He also came out to my house the same day and had very flexible appointment times. The job was quick and easy and now my dryer works like new! I would recommend these guys to anybody that's looking for an appliance repair! Thanks again! read more

I've always had problems with my oven, and once it quit working I decided to give Absolute Appliance Repair a try. It was the best decision I could have made! Now my oven works beautifully! Not only does my oven work perfectly, but the repair guys were so sweet and helpful! I would definitely recommend these guys!!!! read more

Mikhail Roytman was incredible! He came out on a moments notice to fix my oven, which broke just days before Christmas. Yikes! He was not only on time, he was early. Who does that? Mr. Roytman listened to me describe the problem and even indulged me by listening to my amateur diagnosis. He is professional, considerate and skilled. And if you ask me, that's all one can ask for. My only regret is not having used Absolute Appliance Repair for my past disasters. read more

Our old GE Potscrubber dishwasher started making a loud grinding noise, so I called Absolute Appliance Repair and they said it would cost $65 to come out and take a look, but they'd apply that toward the cost of the repair. Less than an hour later Mikhail showed up, took a listen and told me that the pump needs to be replaced but it would cost more than the 20 year old dishwasher was worth so he recommended we just ask the landlord to get us a new dishwasher instead of paying to fix this one. He felt badly that it was such a quick visit and told me he wasn't going to charge me, but we live all the way out in Outer Richmond so I gave him $40 as a thank you anyway for the great service! Mikhail was so friendly and knew what the problem was right away and gave me honest advice. Great service! I hope I don't need his services again but if I do I will definitely give him a call! :) read more

Couldn't ask for more! Just called Absolute about our washing machine at 9:45am on Dec 27, two days after Christmas. Mikhail was there in minutes, found the problem (drain pump broken by all the sh*t the kids leave in their pockets), and had the part in his van to fix it. 30 minutes after I first called, and Mikhail was gone with the washing machine working again. Great service and friendly too. I love our neighborhood! read more

I had a problem with my LG Washer, LE error message kept popping up each time I tried to do a load. Searched Yelp and found Absolute Appliance Repair. I called and talked to Michael and he knew exactly what the problem is and scheduling an appointment is easy and quick. Dealing with Michael is so nice, he's a professional and gets the job done. I would highly recommend him and save you time and headache. It was a pleasure working with Absolute Appliance Repair. read more

These guys are total liars and bullying thieves. First of all, its hard to understand their extremely thick Russian accent, but I'm willing to ignore that if they weren't so pushy. This happened today ! My dishwasher drainage was leaking because I took of the top cover off to clean the mould and didn't realize what that piece really did. Long story short - Fred came in and immediately spoke in a loud demeaning way that I would need to spend $100 to fix the issue without explaining what the issue was. I was fighting the flu and juggling work, so I told him to go ahead. He basically replaced a perfectly fine working pipe for no reason and then claimed he had to do some cleaning ( all in 10 min ) and made a bill out for $180. His behavior was wrong on so many fronts. Please spread the word and save your friends. These guys are total shams ! read more

Mikhail arrived within 2 hours of my panicky call. Loads of laundry waiting, my clothes washer stopped spinning and froze. Mikhail took a look at my clothes washer and diagnosed the problem within minutes. He was also respectful and beyond pleasant. I will definitely use his services for any appliance issue and have already referred him to friends. read more

Dont hang up on clients before they've finished talking about how an appointment time wont work. It's just rude and bad customer service. I wont be calling them again. read more

When our refrigerator stopped working I immediately went to yelp to figure out who I was going to call. I called Absolute Appliance repair at 8am this morning and they said they could be at our house around noon. Mikhail called at 10:00 and said he could come early. He was here by 10:30 and diagnosed the problem(s) and had it fixed within an hour. He had the parts, unlike most repair services, so we were impressed. He was friendly and professional and most importantly, got the job done efficiently. If we ever have any appliance issues again, we will call Mikhail!!! read more

Mikhail answered my call immediately and was out the next day. Got the part within 24 hours when the warranty I took out on the front loader washing machine couldn't even get back to me in 7 days and they couldn't even find a repair person and looking on YELP I saw Absolute Appliance Repair and gave them a shot. GOOD NEWS is the washer is fixed. BAD NEWS is I have to do laundry!!! If I could give 5 STARS I would. read more

Prompt, professional service. Straight up and knowledgeable. Emailed him on Friday night about my dryer needing service and he was at my house Saturday morning on time at 11am. read more

We have had numerous occasions to call on Mikhail at Absolute Appliance Repair - coincidentally all around holiday times. Mikhail gets in on time, diagnoses the problem, gives an estimate, and fixes it, quickly accurately, and dependabley. He has repaired our refrigerator and washing machine (twice with different problems) and we highly recommend him. read more

My viking fridge wouldn't turn on. I called. He came. 3 minutes later he's on his way out---- already fixed it. Thanks for your help!

The water would not drain from our old washing machine and Mikhail came to fix it right away.

What a wonderful company this turned out to be and Mikhail was efficient, punctual, hard working and reasonable. I called and 20 minutes later he was here to repair my Kenmore washing machine. He diagnosed the problem right away and set to work. Less than an hour later, everything was working properly and my place was left in perfect condition. I will absolutely use his service again and highly recommend his company. A VERY pleased customer. read more

I called Absolute Appliance Repair at 8:40 a.m. on Monday morning because my Whirlpool clothes washer quit working on the weekend and the repairman Mikhail was here at 9:00 a.m.. He diagnosed a software problem with the washer in less than 2 minutes due to me forgetting to turn on the water to the washer. Mikhail is a real expert in his field. One couldn't ask for better service. If you have an appliance problem, call Mikhail first. read more